Sirjohn Rai
Ashford
Summary
Inherent passion for customer service, years of experience working in retail, fast food and most recently the quality control industry - has in turn forged an ability to work under pressure and meet new deadlines set daily as well as working and communicating in small efficient teams. Once minimal training is given, I am able to adapt and go prolonged periods of time working manually whilst being self motivated.
In addition, my quick rising interest into the automotive world as well as outside interests in keeping up to date with individual fitness and the sporting world I strongly believe further adds to my suitability towards this role due to its physical nature.
Overview
8
8
years of professional experience
Work History
Quality control technician
SBE
Ashford
07.2022 - 10.2024
- Included in inspection meetings, liaising with representatives from different departments as well as other company representatives (e.g Samsung) to establish action plans.
- Enforced company-wide HSE standards and PPE use.
- Addressed customer issues and quality inquiries with timely responses and resolutions.
- Inspected both existing and new products to verify conformance to specifications.
- Investigated quality issues to identify root causes and raise appropriate corrective action.
- Kept databases updated with relevant technical documentation and reports.
- Ran product conformance testing with attention to quality.
- Collaborated with production teams to meet performance and productivity targets.
- Audited components and materials occasionally across all stages of manufacturing process.
- Addressed customer issues and quality inquiries with timely responses and resolutions.
Fast Food Worker
Hayri - cod fish and chips 01159582223
Nottingham
09.2021 - 12.2021
- Maintained food safety by checking temperatures and storing ingredients correctly.
- Served 35+ customers per hour with warm greetings.
- Open and close the restaurant completing daily cleaning of equipment to hygiene standards - showing flexibility to work through the night or day depending on team needs
- Boosted sales by suggestively selling sides, drinks and desserts.
- Working in a local fast food takeaway in the busy city centre added to high overall experience, learning to be increasingly aware on the job (for security reasons also)
Chinese Food Delivery Person
Lams 01233624708
Ashford
09.2020 - 12.2020
- Complied with various food regulations upon delivery to ensure customer health and safety.
- Reported feedback to manager/assistant manager to facilitate process and service improvements.
- Actively minimised order complaints
- Delivered an average of 6+ orders per hour.
- Provided an enjoyable and timely takeaway experience, ensuring prompt, safe and high-quality delivery of food to customers using personal road knowledge to see shortest routes.
Charity Shop Salesperson
Sense
Ashford
04.2017 - 08.2017
- Actively encouraged members of the public to donate goods, building loyalty and facilitating repeat donations.
- Warmly greeted customers, delivering friendly service from store arrival to departure.
- Rotated, priced and merchandised donated goods, ensuring new stock was clearly displayed to drive sales.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
Charity Shop Volunteer (DofE Work Experience)
Sense - Deaf and blind charity 01233638135
Ashford
02.2017 - 04.2017
- Processed and labelled incoming donations, maintaining efficiency and ease of use within storage areas.
- Rotated, priced and merchandised donated goods, ensuring new stock was clearly displayed to drive sales.
- Shelved and merchandised new products in visually appealing, organised displays for optimal customer engagement.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
GCSEs -
The Norton Knatchbull School
AshfordA-Levels -
The Norton Knatchbull School
AshfordCertificate of Higher Education - Real Estate
Nottingham Trent University
Nottingham, NGMSkills
- Workplace First aid qualified (certificate to renew at 15/08/2027)
- CPR trained
- Good level of digital awareness on all major platforms
- Proven track record of great flexibility, reliability and punctuality
- Ability to monitor and deliver on the daily targets, inspection/ report writing, promotions and upsell on selling opportunities
- Personable and able to proactively engage with other team members or customers to better understand their needs
- Hobbies showcase my keen interest in fitness, keeping physically active and mobile
- DofE bronze certificate achieved
Timeline
Quality control technician
SBE
07.2022 - 10.2024
Fast Food Worker
Hayri - cod fish and chips 01159582223
09.2021 - 12.2021
Chinese Food Delivery Person
Lams 01233624708
09.2020 - 12.2020
Charity Shop Salesperson
Sense
04.2017 - 08.2017
Charity Shop Volunteer (DofE Work Experience)
Sense - Deaf and blind charity 01233638135
02.2017 - 04.2017
GCSEs -
The Norton Knatchbull School
A-Levels -
The Norton Knatchbull School
Certificate of Higher Education - Real Estate
Nottingham Trent University
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