Sirjan Manchanda
Coventry
Summary
Experienced professional with expertise in front of house and bar operations management, delivering exceptional customer experiences and service excellence. Proven ability to lead, train, and develop teams while coordinating workforce activities across bar, floor, and reception areas. Skilled in complaint resolution, guest relations, inventory management, stock control, and cost reduction strategies. Adept at ensuring health, safety, and food hygiene compliance alongside proficiency in POS systems, cash handling, and financial reporting. Demonstrates strong performance management capabilities in high-pressure environments with a focus on operational efficiency and team success.Open To Relocation.
Overview
11
11
years of professional experience
1
1
Certification
Work history
Barista
Soho Coffee House
03.2023 - 01.2025
- Prepared and served a wide range of high-quality beverages in a fast-paced environment
- Delivered professional and efficient customer service, contributing to positive guest experiences
- Operated POS systems and handled transactions with accuracy
- Maintained cleanliness and adhered to food safety and hygiene standards
Restaurant Manager
Oak Bar
Birmingham
12.2024 - 03.2026
- Oversee full front-of-house and bar operations, ensuring efficient service delivery and high customer satisfaction
- Lead, supervise, and develop FOH and bar teams to maintain consistent service standards
- Manage customer interactions, resolving complaints professionally to enhance guest experience
- Coordinate closely with kitchen and management teams to ensure smooth service during peak periods
- Monitor stock levels, control inventory, and minimise operational losses
- Ensure compliance with hygiene, health, and safety regulations
Floor Manager
Tio Latino
Birmingham
01.2023 - 01.2024
- Supervised front-of-house operations, ensuring efficient service flow and customer satisfaction
- Managed reservations, seating arrangements, and overall guest experience
- Trained and supported staff to maintain service consistency and operational efficiency
- Acted as the primary point of contact for customer queries and issue resolution
Bar Manager
Urban Bar Group
01.2023 - 04.2023
- Directed daily bar operations, including staff scheduling, supervision, and performance monitoring
- Managed inventory, stock ordering, and supplier coordination to ensure optimal stock levels
- Maintained high standards of beverage quality, presentation, and customer service
Entrepreneur / Owner
Siri's Just Desserts
01.2015 - 12.2022
- Managed all aspects of business operations, including production, customer service, and financial management
- Built and maintained strong customer relationships, contributing to repeat business and growth
- Oversaw order management, logistics, and quality control
- Demonstrated strong organisational, problem-solving, and business management skills
Education
Master’s - International Business Management
Birmingham City University
Birmingham 01/2023 - 05/2024
Bachelor’s - Business Administration
Apeejay College
Jalandhar 05/2019 - 08/2022
Professional Diploma - Pastry
NIFT
India 01/2021 - 10/2022
Skills
- Front of House and Bar Operations Management
- Customer Experience and Service Excellence
- Team Leadership, Training, and Staff Development
- Workforce Coordination across Bar, Floor, and Reception
- Complaint Resolution and Guest Relations
- Inventory Management, Stock Control, and Cost Reduction
- Health, Safety, and Food Hygiene Compliance
- POS Systems, Cash Handling, and Financial Reporting
- Performance Management in High-Pressure Environments
Certification
Level 2 Food Hygiene and Safety Certificate
INTERESTS
Travelling to explore diverse cultures, environments, and global hospitality practices, Baking with a focus on developing innovative recipes and refining pastry techniques, Exploring a variety of cuisines and hospitality settings to enhance industry knowledge
ADDITIONAL INFORMATION
- Require Skilled Worker Visa Sponsorship
- Flexible to work varied shifts, including weekends and relocation
- Strong interpersonal, leadership, and organisational skills
Languages
English
Advanced (C1)
Hindi
Proficient (C2)
Punjabi
Proficient (C2)
Timeline
Restaurant Manager
Oak Bar
12.2024 - 03.2026
Barista
Soho Coffee House
03.2023 - 01.2025
Floor Manager
Tio Latino
01.2023 - 01.2024
Bar Manager
Urban Bar Group
01.2023 - 04.2023
Entrepreneur / Owner
Siri's Just Desserts
01.2015 - 12.2022
Master’s - International Business Management
Birmingham City University
01/2023 - 05/2024
Bachelor’s - Business Administration
Apeejay College
05/2019 - 08/2022
Professional Diploma - Pastry
NIFT
01/2021 - 10/2022