Hi, I’m
Sirisha Paladugu
Cloud
Summary
Graduate with a strong academic record and knowledge in Azure & AWS cloud, seeking a challenging entry-level position where I can contribute my skills and knowledge to the organization's growth. Successful customer support specalist with 1 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
1
year of professional experience
Work history
Spektra Systems LLC
Customer Support Specialist
12.2022 - 10.2023
Job overview
- Spektra Systems is a wide provider of various cloud-based user experience simulated workshop environments in Azure, AWS & GCP
- L1 Support
- Responsibilities :
- As an L1 support engineer, I provided first-line customer support for a variety of cloud computing platforms, including AWS, Azure, and GCP
- Worked with team collaboratively in creating workshops for Azure global customer as per request in Spektra owned tool
- Assisting with end customers in addressing queries or issues in workshop setup or common queries
- Performed leak checks in Azure & AWS platforms to identify cost leaks during or after workshops
- Worked on subscription cleanup if automation doesn't cleanup and engaging internal technical team if required
- Monitoring the Azure & AWS automated deployments initiated by tool to make sure to provide the labs within SLA
- Addressed basic RDP issues to end users in workshop
- Engaging L2 team to check on technical issues reported and follow-up and escalate internally according to SLA's
- Actively communication and engaging customers and internal L2/L3 team as per requirement during the course of resolution
- Prepared technical reports as updated by L2/L3 team
- Also worked on sharing monthly report.
Education
St. Mary's Women's Engineering College
<ul><li>B. Tech</li><li>CSE</li></ul>
2022
University overview
GPA: 75.0
<ul><li>Narayana Junior College</li><li>BIEAP</li></ul>
Intermediate from Science, Mathematics
2018
University overview
GPA: 92.5
Ravindra Bharati Public School
S.S.C
University overview
GPA: 8.7
Skills
- Languages:
- C, Java, Python
- Personal Skills
- Good customer handling
- Good problem-solving skills and maintaining interpersonal relationship
- Good verbal and written skills in communication and email writing
- Product knowledge
- Instant messaging
- Complaint handling
- Customer experience
- Customer care
- CRM implementation
- Complaint resolution
- Live chat
- SLA
Timeline
Customer Support Specialist
Spektra Systems LLC
12.2022 - 10.2023
St. Mary's Women's Engineering College
<ul><li>B. Tech</li><li>CSE</li></ul>
<ul><li>Narayana Junior College</li><li>BIEAP</li></ul>
Intermediate from Science, Mathematics
Ravindra Bharati Public School
S.S.C
2016
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