Sirine Dergaa
Manchester,UK
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Languages
Arabic
Native
French
Fluent
English
Advanced
Summary
I bring a robust educational foundation to the table, starting with a Bachelor's degree in Earth and Life Sciences, followed by the successful completion of a Master's degree in Environmental Sciences in 2008. Subsequently, I embarked on a Ph.D. program in Biology from 2008 to 2012, showcasing my dedication to advancing my knowledge in the field. Although I didn't complete the program, this period provided me with valuable skills in scientific research and honed my critical thinking abilities.
Upon completing my academic pursuits, I entered the workforce and worked as a customer service advisor for Teleperformance until 2016. Following this, I relocated to the UK and chose to stay at home voluntarily, focusing on caring for my family.
During this period, I continued to invest in my professional development, successfully completing two Continuing Professional Development (CPD) courses with Training Tale: the EYFS Teaching Diploma and a Higher-Level Teaching Assistant (HLTA) course. These experiences have solidified my understanding of educational practices.
To further deepen my knowledge, I recently completed the NCFE CACHE Level 2 Adverse Childhood Experiences Online course with Stockport College, eagerly awaiting assessment results. Additionally, I am actively improving my English skills through the Level 2 Functional Skills English program with Manchester Adult Education.
Education has always been a priority in my family; my mother was a French teacher, instilling in me a deep appreciation for learning.
Now, with my daughter in school, I am eager to re-enter the workforce and share my passion for education.My unique combination of academic achievements, professional experiences, and ongoing commitment to professional development positions me as a well-rounded and dedicated candidate for roles in the education sector.
Skills
- Multilingual Communication: Proficient in Arabic, French, and English for effective communication with students, parents, and colleagues
- Pedagogical Expertise: Experienced in applying diverse pedagogical techniques to support students with varying learning styles
- Classroom Management: Skillful in maintaining a positive and structured learning environment, with a focus on behavior management
- Effective Lesson Planning: Proficient in designing engaging and educational lesson plans and activities tailored to student needs
- Stakeholder Relations: Establishing and maintaining strong relationships with parents, caregivers, and fellow educators
- Emotional Intelligence and Empathy: Demonstrating strong emotional intelligence to understand and address students' social and emotional needs with empathy and compassion
- Organizational and Planning Skills: Meticulous planner with the ability to efficiently organize tasks and responsibilities
- Active Listening and Flexibility: Exceptional listening skills, coupled with adaptability to changing classroom dynamics and unexpected situations
- Quick Learner: Efficiently grasping new concepts and adapting to evolving educational methods
- Responsibility and Discipline: Exhibiting a strong sense of responsibility and discipline in all aspects of classroom engagement
- Conflict Resolution and Logical Thinking: Skilled in conflict resolution, approaching challenges with a fair and reasoned mindset, and applying logical thinking to problem-solving
- Self-Awareness and Continuous Improvement: Maintaining self-awareness to foster personal and professional growth continuously
- Strong Work Ethic: Committed to upholding a high standard of work and contributing to the overall success of the educational team
- Customer experience
Interests
Scientific researches
Documentaries
Education
Decorating
Crocheting
Education
Master's Degree - Environmental Sciences
09.2005 - 03.2008
UK ENIC Reference: 4001733040
UK Framework levels: RQF Level 7 / SCQF Level 11 / CQFW Level 7
Bachelor's Degree - Earth and Life Sciences
09.2001 - 07.2005
UK ENIC Reference: 4001733040
UK Framework levels: RQF Level 6 / SCQF Level 10 / CQFW Level 6
Baccalaureate Diploma - Experimental Sciences
09.2000 - 06.2001
UK ENIC Reference: 4001733040
UK Framework levels: RQF Level 3 / SCQF Level 6 / CQFW Level 3
Comparable UK Qualifications: GCE Advanced Subsidiary (AS) level / Scottish Higher
Additional comparison information: Every subject passed may be considered at least comparable to GCSE(Grade A*-C /9-4), with the exception of English. English is studied as a second language and is not considered comparable to English language GCSE studied in the UK.
Subjects studied are: Physical Sciences /Natural Sciences /Mathematics /English /French / Philosophy /Physical Education /Computing
Professional Development
- Level 2 Functional Skills English Manchester Adult Education In progress since September 2023
- NCFE CACHE Level 2 Adverse Childhood Experiences Stockport College Course finished and waiting for assessment Results
- Higher Level Teaching Assistant (HLTA) Training Tale CPD Course September 2023 Score: 95%
- Level 2 Adverse Childhood experiences Training Tale CPD Course October 2023 Score: 94%
Scientific communications
- 3rd International Congress of environmental and pollutants products: Risks and Opportunities of treatment. (2008)
- Tunisian Association of Biotechnological Sciences (ATSB). 3rd International Congress of Biotechnology. (2008)
- 5th International Congress of Biotechnology of the AMB and the 20th Forum of Biological Sciences of the ATSB. (2009)
- 5th International Congress in Sousse: Product Quality of the Environment and Valuation of Treatment and Discharge Effects on Human Health. (2010)
- 23rd forum of Biological Sciences of the ATSB in Mahdia (2012)
Scientific articles
Rhouma, K. B., Marouani, N., Dergaa, S., Hallegue, D., Sakly, M., & Tebourbi, O. (2013). Toxic effects of p,p’-dichloro-diphenyl-trichloroethane (p,p’-ddt), an organochlorine pesticide, on the rat testis: involvement of oxidative stress and apoptosis. Fertility and Sterility, 100(3), S419. doi:https://doi.org/10.1016/j.fertnstert.2013.07.590
Trainings
- Training for 3 years (2005-2008) in the Laboratory of Integrated Physiology preparing for the Environmental Sciences Master Degree.
- Training of 2 months at the laboratory of Chemical and Environmental Analysis in Bizerte.
- Training of 2 weeks at the Laboratory of Marine Biodiversity and Biotechnology of the National Institute of Science and Technology of the Sea.
- Training of 14 months at the Laboratory of Cognitive Neuroscience in Marseille as part of php in Biology program.
Work history
Customer Advisor
Teleperformance Tunisia
10.2012 - 02.2016
- Provided outstanding customer service to high volumes of clients, consistently achieving first-rate satisfaction scores.
- Managed and maintained positive relationships with clients through effective communication and problem-solving.
- Assisted customers in navigating products/services, explaining features, and guiding them through the purchasing process.
- Handled and resolved customer complaints and concerns, ensuring a positive resolution and maintaining customer loyalty.
- Made tailored recommendations and upsold extra services using product knowledge, which increased sales.
Timeline
Customer Advisor - Teleperformance Tunisia
10.2012 - 02.2016
Faculty of Sciences in Bizerte-Carthage University - Master's Degree, Environmental Sciences
09.2005 - 03.2008
Faculty of Sciences in Bizerte-Carthage University - Bachelor's Degree, Earth and Life Sciences
09.2001 - 07.2005
Ministry of Education - Baccalaureate Diploma, Experimental Sciences
09.2000 - 06.2001
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