Sirina Joseph

• Provide high-quality customer support in a busy retail environment.
• Assist customers with enquiries while maintaining a friendly and professional approach.
• Resolve issues calmly and efficiently while ensuring positive outcomes.
• Maintain a clean, organised, and safe environment for customers and colleagues.
• Work collaboratively with team members to support daily operations.

• Deliver excellent customer service in a fast-paced public environment.
• Communicate effectively with customers and colleagues to resolve queries.
• Assist customers with purchases, information, and general enquiries.
• Support team members during busy periods to ensure smooth service delivery.
• Assist with training new staff members.
• Processed customer refunds and ticket swaps in line with cinema policies while providing friendly and efficient service.

• Engaged with patients and families to gather feedback about healthcare services.
• Conducted surveys and discussions to understand patient experiences.
• Signposted service users to appropriate health and social care services.
• Contributed to reports aimed at improving healthcare service delivery.
• Supported community engagement initiatives promoting patient inclusion.

• Prepared and packed customer orders accurately and efficiently.
• Maintained high standards of organisation and attention to detail.
• Collaborated with colleagues to ensure timely order fulfilment.

• Managed front desk operations and welcomed guests professionally.
• Responded to enquiries and resolved issues calmly and efficiently.
• Maintained secure access procedures and followed organisational policies.

• Managed documents, invoices, and spreadsheets accurately.
• Scheduled appointments and coordinated meetings.
• Responded to emails and phone enquiries professionally.

Key areas of study:

• Mental Health and Wellbeing
• Human Behaviour
• Psychological Research Methods
• Cognitive and Social Psychology

• Travel & Tourism
• Business
• Employment Skills
• Adult Social Care

GCSEs Grades 4-7 including Maths and English