Summary
Overview
Work History
Education
Skills
Timeline
Generic

Siri Valluri

Gateshead, Tyne and Wear

Summary

Motivated and results-driven Client Manager with 4 years of experience in building and maintaining strong client relationships. Proven track record of achieving and surpassing sales targets, while delivering exceptional customer service. Possesses excellent communication and interpersonal skills to effectively understand client needs and provide tailored solutions. Seeking an opportunity to contribute my expertise and drive growth in a dynamic and customer-focused organization.

Overview

5
5
years of professional experience
6
6
years of post-secondary education

Work History

Client Relation Manager

Verisure
04.2021 - 02.2023
  • As a Client Manager, I cultivated and manage a portfolio of our key clients, fostering long-term relationships and ensuring high levels of customer satisfaction. Develop in-depth understanding of clients' businesses, goals, and pain points to offer customized solutions and upsell products and services.
  • Conduct regular meetings, calls, and presentations to discuss performance, address concerns, and identify opportunities for improvement.
  • Collaborate with cross-functional teams to ensure the successful delivery of projects and services, meeting clients' expectations.
  • Identified ways to build brand awareness through engaging campaigns that establish the company's reputation, incite curiosity and inform potential customers. Researched on the product, service profitability and to figure out ideal customers.
  • Served outbound lead generation by sending out cold emails/ SMS to identify our target audience and grow our email list.
  • Conducted market research to gain insight into customer behavior and preferences. Collaborated with design teams to create visually appealing marketing materials.
  • Analyze client data, industry trends, and market insights to provide strategic recommendations and drive client retention and growth.
  • Negotiate contracts and pricing agreements, focusing on maximizing revenue while maintaining a win-win outcome for both parties.
  • Monitor and report on key performance indicators (KPIs) to track client progress and proactively address any issues.
  • Implement feedback mechanisms to collect client insights and leverage feedback to enhance service quality and identify areas for improvement.

Achievements

Implemented a new CRM system to track and analyze customer data, resulting in a 30% increase in customer retention.

Developed and executed complex digital marketing campaigns that improved customer engagement by 20%, resulting in a higher conversion rate.

Introduced a referral scheme for our existing customer and discounts to our brand new customers with a free Arlo video door bell that boosted our customer sales. Ensured compliance with all company standards and procedures.

Market Development Manager

Response Informatics
10.2018 - 12.2019
  • Managed four area market managers in their respective jurisdictions to verify market growth, accessibility and areas of improvement.
  • Responsible for planning, executing, and optimizing end-to-end email marketing campaigns, including managing email databases, crafting engaging newsletters, and leveraging web technologies to drive sales growth.
  • Researched market conditions, including customer interest and availability, product need, economic volatility, access to resources and shipping requirements, to make confident decisions in pursuing, maintaining and strengthening market opportunities.
  • Led company's inaugural email marketing initiative, resulting in considerable increase in customer traffic. Proofread emails for clarity and ensure mobile-friendly email templates. Upgraded them using graphics, personalization and advance features.
  • Established and built successful partnerships with vendors, event management companies, and production services companies.

Achievements

Created content for corporate website, sales presentations, email campaigns and corporate sales collateral.

Expanded sales within existing market segments with custom-designed products.

Strengthened branding initiatives by working with CRM, creative and sales teams to improve customer experience through email campaigns, monitoring and analyzing performance data, and identifying needed changes and improvements that maximize outreach

Client Relations Consultant

IBM IND LTD
01.2018 - 10.2018
  • Revamped recruiting process to increase profitability and productivity by 25% in sales and customer service.
  • Reviewed BBB complaints to boost rating status and customer satisfaction by 60% Directed 35% growth of existing client relationships, expanding contracts and new services being offered.
  • Managed servicing for sales applicator that generated 25% more revenue in 2018.
  • Assisted in managing call center operation of 800+ virtual agents, keeping oversight of performance, service fees, training and contracting.

Education

Master of Science - Microelectronics and Communications

Northumbria University
Newcastle upon Tyne
01.2020 - 01.2022

Bachelor of Science - Electronics and Communications engineering

Sreenidhi University
Hyderabad, India
08.2014 - 05.2018

Skills

  • Core Qualifications - Stake holder communication, Sales pipeline management, Client contract negotiations, Consultative sales technique, Salesforce CRM expert, Business planning, Operations management, MS office and CRM platforms, Competitive analysis, Communication and networking, Quality reporting, Decision making, Problem-solving, Ability to teach, Mentor, Leadership, Customer relations, Highly organized
  • Software/ Technical - CRM, QuickBooks, MS office (Word, Excel, Outlook, PowerPoint, Access), Salesforce, anti-virus; programs, JIRA, Azure, SQL, Tableau, Power BI, B2B sales, Share point, System administration, MS window server, IT support, Fundamentals of C,C
  • Techniques - Business Analysis, Microsoft Project, Lead generation, Marketing Strategy
  • Business Modelling Tools - Microsoft Visio, Microsoft Project Databases - MS SQL Server, MS Access, Computer networking

Timeline

Client Relation Manager

Verisure
04.2021 - 02.2023

Master of Science - Microelectronics and Communications

Northumbria University
01.2020 - 01.2022

Market Development Manager

Response Informatics
10.2018 - 12.2019

Client Relations Consultant

IBM IND LTD
01.2018 - 10.2018

Bachelor of Science - Electronics and Communications engineering

Sreenidhi University
08.2014 - 05.2018
Siri Valluri