Summary
Overview
Work History
Education
Skills
Timeline
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Sireesha Kothapalli

Merseyside,Liverpool

Summary

To secure a part-time position where I can apply my strong communication, customer service, and organizational skills while contributing to the success of the team. I am eager to work in a dynamic environment, providing support and ensuring high-quality service. I am flexible, reliable, and committed to balancing work with my studies or other responsibilities.

Overview

3
3
years of professional experience

Work History

Instore-Team member

Dominos
Liverpool
10.2023 - Current
  • Provided exceptional service by accurately taking orders, processing payments, and ensuring customer satisfaction in a fast-paced environment.
  • Prepared and assembled menu items according to company standards, ensuring consistency, food safety, and timely order delivery.
  • Collaborated with team members to maintain operational efficiency and a clean, safe environment, adhering to health and safety guidelines.

Front desk agent

Minerva Grand
Tirupathi, Andhra pradesh,India
03.2023 - 07.2023
  • Greeted and assisted hotel guests with check-in and check-out processes in a friendly and efficient manner.
  • Provided information about hotel amenities, local attractions, and dining options to enhance guests' experiences.
  • Managed reservations, room assignments, and special requests, ensuring accurate and timely processing.
  • Handled guest inquiries, concerns, and complaints, resolving issues promptly and professionally to maintain high guest satisfaction.
  • Collaborated with housekeeping and maintenance teams to ensure rooms were clean and well-maintained for incoming guests.
  • Utilized property management software to process payments, manage guest accounts, and update room availability.
  • Participated in training programs to stay current on hotel policies, procedures, and safety protocols.

Retail assistant

Reliance
Tirupathi, Andhra pradesh,India
08.2022 - 01.2023
  • Handled cash register operations efficiently, minimising queue lengths at checkouts.
  • Delivered excellent customer service by answering queries and providing product information.
  • Assisted in stock replenishment to maintain store appearance.

Education

Master of Science - Computer Science

University of Liverpool
Liverpool
09.2023 -

Skills

  • Communication skills
  • Willingness to learn
  • Calm under pressure
  • Team leadership and motivation
  • Task collaboration
  • Complaint handling and resolution
  • Commitment to excellence
  • Customer focused

Timeline

Instore-Team member

Dominos
10.2023 - Current

Master of Science - Computer Science

University of Liverpool
09.2023 -

Front desk agent

Minerva Grand
03.2023 - 07.2023

Retail assistant

Reliance
08.2022 - 01.2023

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Sireesha Kothapalli