Sirajuddin Khan

Client - OnePeople

• Administer and support the OnePeople Project SharePoint environment, ensuring availability, performance, Permission and effective user support.
• Manage the ALM tool, including defect tracking, assignment, updates, and reporting.
• Act as Defect Manager, coordinating defect lifecycle management from identification through resolution and closure.
• Lead defect triage meetings with Testers, Developers and Business stakeholders to prioritise and resolve issues.
• Conduct witness testing sessions with Business users to validate fixes and confirm acceptance.
• Maintain and update ALM defects, ensuring accurate status, ownership, priority and resolution details.
• Manage and track Azure DevOps tasks related to defects, ensuring timely progress and effective communication across teams.

Client - NatWest

• Providing expert support for SharePoint On-Premises and SharePoint Online across multiple customer environments, ensuring smooth operations, and user satisfaction.
• Oversaw SharePoint installation, configuration and governance, maintaining compliance with best practices and organizational policies.
• Managing team deliverables and workloads using Jira, ensuring tasks were tracked, completed efficiently, and deadlines were met.
• Handling customer incidents, requests, and change management via ServiceNow, designing custom reports and dashboards for better visibility and insights for both teams and management.
• Successfully led and delivered multiple SharePoint migration projects, including migrations from SharePoint On-Premises to Online, SharePoint Online to SharePoint Online, and File Share/Shared Drive to SharePoint/OneDrive, leveraging ShareGate tool.
• Delivered value-add initiatives and service improvements, earning customer recognition for consistently exceeding expectations.
• Supporting project teams in early phases of projects by providing Proofs of Concept (PoC), and ensuring seamless project transitions.
• Performing daily health checks across multiple SharePoint environments, proactively troubleshooting issues, and delivering status updates to stakeholders before start of business operations.
• Automated key SharePoint tasks, resulting in reduced operational effort, time and costs.
• Deployed changes through path to live, in full alignment with established Release Management procedures and Change Governance protocols, to ensure stability and compliance.
• Managed SharePoint governance, policies, and reporting, ensuring alignment with organizational standards and compliance.
• Collaborated with cross-functional support teams to resolve issues promptly, and implement improvements.
• Created comprehensive KBAs and SOPs for SharePoint and OneDrive, integrating them with ServiceNow for easy access and knowledge sharing.
• Analyzed eCommerce sales data, creating interactive Power BI dashboards to deliver actionable business insights.
• Managing a large, distributed team across UK and GDC, ensuring efficient task coordination, high performance, and successful project delivery.
• Created Service Improvement Plans (SIPs), and Known Error Databases (KEDBs), in ServiceNow to enhance issue resolution efficiency and knowledge management.
• Successfully implemented multiple value-added initiatives and service improvements, receiving recognition and appreciation from customers.

Client - NatWest

• Led team of 25 SharePoint administrators and developers, ensuring timely completion of tasks and adherence to project timelines.
• Assisted team in resolving SharePoint-related incidents, requests, and changes, ensuring prompt resolution and minimal disruption.
• Managed daily triage of ServiceNow tickets for team, ensuring swift resolution of issues.
• Successfully completed migration projects from MOSS 2007 to SharePoint 2013, and from On-Prem to SharePoint Online, utilizing ShareGate tool for smooth transitions.
• Daily stand-up calls with LSR to provide updates on Jira tasks, and coordinated with cross-functional teams to ensure seamless collaboration and project execution.
• Managed SharePoint backup/restore, patching, disaster recovery activities, and daily monitoring, ensuring platform stability and security.
• Proficient in using ShareGate and Jira for migrations, task management, and issue tracking.
• Provided M365 SharePoint support, troubleshooting, and resolving issues to ensure platform reliability and user satisfaction.
• Managed team’s monthly invoicing and quarterly audit processes.
• Worked on ServiceNow incidents and requests, ensuring closure within agreed SLA.
• Led efforts on SharePoint integration with other enterprise products, streamlining workflows, and improving overall system functionality.

Client - Moodys

• Installed and configured SharePoint environments, ensuring optimal setup and performance across multiple versions.
• Configured and managed SharePoint service applications, ensuring seamless integration and functionality.
• Led SharePoint migration projects, including transitions from MOSS 2007 to SharePoint 2010, and from SharePoint 2010 to SharePoint 2013.
• Managed SharePoint backup and restore procedures, ensuring data integrity and availability.
• Responsible for SharePoint site creation, deletion, maintaining, and managing SharePoint environment.
• Deployed SharePoint solutions, ensuring proper implementation and configuration in live environments.
• Troubleshot and resolved customer-reported issues, providing timely and effective solutions.
• Coordinated with SharePoint developers, and supported colleagues with troubleshooting and resolution of SharePoint-related issues.
• Installed cumulative updates and SharePoint service packs, ensuring systems were up-to-date and secure.
• Monitored SharePoint environments, identifying potential issues, and addressing them proactively.
• Managed incident and request tickets through BMC Remedy and ServiceNow, ensuring timely resolution within agreed SLA.
• Handled SQL database backup and restore processes to ensure data reliability and disaster recovery.
• Managed SharePoint integration with third-party products, enhancing system capabilities and performance.

Client - Microsoft

• Provided technical support for SharePoint to clients based in US and UK, ensuring prompt issue resolution and customer satisfaction.
• Troubleshot and resolved SharePoint-related issues, delivering timely solutions, and ensuring minimal disruption to client operations.
• Installed, configured, and maintained SharePoint environments, ensuring optimal functionality and performance.
• Addressed and resolved SharePoint Office 365 issues, ensuring optimal functionality and performance in cloud-based environments.
• Worked on SharePoint integration with various products such as Exchange, IIS, SQL, Excel Services, Active Directory, and SharePoint Workspace, enhancing system interoperability and functionality.
• Performed in-house replication of customer scenarios to identify and resolve by-design issues, ensuring comprehensive troubleshooting and effective solutions.
• Collaborated with cross-functional teams to assist colleagues in resolving complex SharePoint problems.
• Maintained quality control and customer satisfaction records, continuously seeking improvements in service delivery.