SIPHATHISIWE BASUTHU-NDLOVU
Alvaston, Derby
Summary
Dedicated professional with expertise in communication organisation and crisis intervention. Demonstrated oral and written communication skills complemented by strong empathetic listening and interpersonal abilities. Specialised in child development and protection, utilising crisis intervention models to support vulnerable populations. Committed to enhancing emotional resilience and advancing child protection initiatives through innovative strategies.
Overview
20
20
years of professional experience
8
8
years of post-secondary education
Work history
Social worker
Derbyshire County Council
, Derbyshire
2024.02 - Current
- Dealing with crises calmly, delivering immediate support in stressful moments.
- Kept case records current to document progress and raise concerns.
- Facilitating group therapy sessions to strengthen participants' interpersonal skills.
- Built community partnerships to expand service options for clients.
- Coordinated with multi-disciplinary teams to develop comprehensive care plans.
- Assessed client needs and arranged referrals to specialist services.
- Developed trusting client relationships to encourage open, honest communication.
- Reviewed socio-economic circumstances to tailor more effective aid interventions.
- Created individualised care plans matching each client's needs and preferences.
- Handled complex cases combining mental health and substance misuse needs.
- Reduced family conflict through mediation and practical conflict-resolution techniques.
- Carried out regular home visits and risk assessments for child safety.
- Responded calmly during emergencies to stabilise situations quickly.
- Advocated for service users to protect best interests.
- Followed safeguarding principles to protect service users from risk.
- Used professional judgement to carry out interventions and decide next steps.
- Prepared reports for legal action and supported evidence for court proceedings.
- Adjusted support promptly to changing circumstances for better care.
- Managed caseloads efficiently under pressure while maintaining service quality.
- Advocated effectively for children's rights within the legal system.
- Completed risk assessments carefully to mitigate danger to children.
- Hosted multi-agency meetings to coordinate support for children at risk.
- Provided timely crisis intervention to keep at-risk children safe.
- Improved child safety by conducting thorough home assessments.
Student Social Worker
Staffordshire University
Stafford
2020.09 - 2023.11
- Evaluated individual needs by conducting targeted assessments and action plans daily.
- Addressed client concerns by advocating for service users' best interests.
- Delivered tailored support to increase independence and improve quality of life daily.
- Produced reports within set timeframes and in line with standards.
- Maintained accurate, up-to-date, confidential files according to reporting requirements.
- Adapted communication styles to build two-way conversations with clients effectively.
- Coordinated holistic support by liaising with health and social care professionals.
- Navigated barriers to ensure access to required support for service users.
- Built professional relationships to offer objective guidance and support consistently.
- Assessed needs through individual and group interviews to inform decisions.
- Managed crises calmly by responding effectively to emergency situations.
- Designed comprehensive support packages matched to individual service user needs.
- Applied safeguarding principles to protect service users from risk always.
- Applied professional judgement to implement interventions and make difficult decisions.
- Recommended best next steps to support people struggling with issues.
- Supported multidisciplinary team work by following policies and procedures deeply.
Day Center Support Worker
Derbyshire County Council
Chesterfield
2018.01 - 2023.01
- Supported adults with profound multiple learning disabilities with daily care needs.
- Enabled full, active living while meeting emotional, physical health needs.
- Provided support using essential lifestyle plans to promote choice and control.
- Developed and implemented cohesive care plans matching individual support needs.
- Coordinated movement routines based on each person's physical requirements.
- Administered medication to safeguard health and maintain well-being.
- Promoted community engagement and strengthened a sense of belonging.
- Supervised individuals during outings and activities, protecting dignity and independence.
- Helped individuals take medication as prescribed by medical professionals.
- Liaised with family members to arrange activities and share progress updates.
- Worked with support workers to maintain holistic care for each client.
- Assisted individuals with daily personal hygiene and incontinence care.
- Reported on health and mobility progress to maintain continuity of care.
- Applied person-centred approach across all aspects of caregiving.
- Mentored junior staff to improve day-to-day care quality.
Support Worker
United Response
Derby, DER
2008.01 - 2018.01
- Led group activities to strengthen independence and support community inclusion.
- Monitored individual progress continuously, updating and adjusting care plans for wellbeing needs.
- Assisted with personal washing and dressing, maintaining strong health and hygiene standards.
- Promoted wellbeing and independence by building confidence through social interactions.
- Improved health outcomes through consistent care in partnership with nursing team.
- Administered medication using rigorous planning and accurate record keeping.
- Used strong communication and interpersonal skills to engage individuals in need.
- Provided physical and emotional support with compassionate care to aid potential.
- Enabled hobbies and leisure activities, including shopping and creative tasks.
- Supported social, physical, and emotional needs for local community integration.
- Delivered high-quality care by tailoring support to personalised care plans.
Food and Beverages Associate
Marriot Breadsall Priory
Derby, DER
2006.01 - 2008.01
- Listen to guests and managed complex food service complaints with calm understanding.
- Covered front-of-house reception and delivered polished presentations to visitors.
- Maintain thorough food, drink, and menu knowledge to guide customer selections.
- Keep restaurant and bar areas clean and tidy to reduce health risks.
- Process outgoing orders to match high company standards for consistent service.
- Provide first-class customer care through friendly, helpful service.
- Use menu knowledge to support product selection and ordering for specific requirements.
Care Assistant
Allied Healthcare
Derby, Derbyshire
2006.03 - 2006.09
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Accompanied client to medical or dental appointments, grocery and errands.
- Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
- Observed patient condition and behaviour closely, reporting changes or concerns promptly.
- Provided attentive first-hand care, comfort and safety to patients.
Education
Bachelor of Science - Social Work
Staffordshire University
2020.09 - 2023.11
Diploma - Health Pathway
Derby Collage
Derby 2015.09 - 2016.06
High School
Foundation College,Zimbabwe
Zimbabwe 2004.01 - 2004.12
High School
Solusi High School, Zimbabwe
Zimbabwe 2001.01 - 2003.12
Skills
- Excellent oral and written skill, communication
- Organization
- Diligent
- Short-term counselling
- Crisis intervention
- Emotional resilience
- Attentive listener
- Strong communicator
- Excellent interpersonal skills
- Empathetic listening
- Child development understanding
- Child protection expertise
- Crisis intervention model
- Child protection knowledge
Timeline
Social worker
Derbyshire County Council
2024.02 - Current
Bachelor of Science - Social Work
Staffordshire University
2020.09 - 2023.11
Student Social Worker
Staffordshire University
2020.09 - 2023.11
Day Center Support Worker
Derbyshire County Council
2018.01 - 2023.01
Diploma - Health Pathway
Derby Collage
2015.09 - 2016.06
Support Worker
United Response
2008.01 - 2018.01
Care Assistant
Allied Healthcare
2006.03 - 2006.09
Food and Beverages Associate
Marriot Breadsall Priory
2006.01 - 2008.01
High School
Foundation College,Zimbabwe
2004.01 - 2004.12
High School
Solusi High School, Zimbabwe
2001.01 - 2003.12