Sion Bell

- Sold and scanned admissions tickets, making sure to make a good first impression of the business with friendly service

- Answered queries on the phone and in person, either answering myself or directing to members of staff who could help

- Sold products in the shop

- Organised stock and counted stock in order to keep the shop tidy and professional

- Built teamwork skills with other reception and shop staff to manage busy periods effectively

• Monitored the health of animals by assessing their behaviour and making sure the conditions in their enclosures are safe.
• Made sure the animals had a healthy and consistent diet.
• Mentored new staff to make sure they developed well and settled into their new jobs.
• Built communication skills with the public through handling sessions where I would talk to the customers about our animals.
• Kept animal cages spotlessly clean to minimise infection risks.
• Improved teamwork and communication skills through sharing responsibilities with experienced senior zoo staff

• Maintained detailed records of all promotional activities for future reference and analysis.
• Designed creative promotional materials for enhanced audience engagement.
• Ensured adherence to brand guidelines throughout all promotional materials and communication channels. This included consistent bilingual marketing in Welsh and English across all promotional materials.
• Cultivated partnerships with external agencies for additional resources and support (Interviews and promotion with the BBC).
• Conducted market research to identify customer preferences and tailor promotional strategies.
• Utilised persuasive communication skills to convey product value and unique selling points.
• Sold out a 275 capacity gig for a Welsh language band in Liverpool on a Thursday, making a net profit of over £1,000 for my first gig, with potential for further revenue growth through merchandise sales in future gigs.
• Adapted sales pitches and approaches based on customer demographics and preferences. I communicated actively with student societies in Liverpool, who were my main demographic.

• Oversaw camper safety during adventurous activities, ensuring no harm came to any child.
• Coordinated with other counsellors for the effective planning and execution of camping programmes.
• Developed strong communication skills by interacting with a diverse group of campers.
• Helped children to grow in confidence by encouraging them to step out of their comfort zone and try new things.
• Put together my own activities outside the camp schedule, teaching campers to play the guitar and perform for their campmates.
• Became a certified American Red Cross Lifeguard.
• Learned a lot of different skills, being one of the most. versatile counsellors on camp, and working in the greatest variety of departments of any counsellor.
• Ensured welfare and safety of campers outside of activity times, providing high-quality pastoral care. I made sure every camper was heard and taken seriously.
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• I lead the decision making process at the club and delegated roles out too the rest of the committee, developing my leadership and teamworking skills.

• I was responsible for looking after the welfare of club members as well as organising social events, including a windsurfing festival that was attended by around 130 people.
• I developed teamworking skills, communication skills, and event planning skills through this role, as well as developing resiliency by overcoming issues that arose with organizing the event.

• I was paired in 1-1 mentorships with primary school children to help them improve their English and Maths.
• Put together special music-inspired sessions to help engage the kids
• Role modelled positive behaviour and interpersonal skills.
• I was a part of an award-winning project, with our team being recognized the remarkable development of our mentees' skills.