Siobhan Ross
Summary
Customer-focused professional with strong skills in retail operations and customer service. Experienced in team collaboration, cash handling, product knowledge, and inventory control. Implements effective sales strategies to boost customer engagement while maintaining high sanitation standards and health compliance in food service settings.
Overview
6
6
years of professional experience
Work history
Team member
Greggs
Welwyn Garden City
02.2024 - 11.2025
- Served customers food and beverages, enhancing their dining experience through friendly interactions.
- Processed cash and card payments for smooth transactions.
- Managed till operations for seamless service.
- Fulfilled online orders and coordinated with drivers, ensuring timely and accurate delivery.
- Prepared food items for efficient cooking and serving.
- Operated coffee machines to prepare a variety of hot drinks following standard recipes.
- Maintained cleanliness and organisation of shop area, promoting a welcoming environment for customers.
- Prepared trays and boxed cakes for attractive display.
- Contributed to maintaining a welcoming atmosphere in the shop by arranging displays and managing customer interactions.
Unemployed
n/a
11.2023 - 11.2023
- Finalised the probation period without contract renewal.
Front of house
The Red Lion
Woolmer Green
09.2023 - 11.2023
- Welcomed customers upon arrival.
- Ensured cleanliness of bar area to enhance customer experience.
- Delivered food orders to customers promptly.
- Processed cash and card payments accurately.
- Handled booking inquiries to optimise table occupancy.
- Supported pub opening by preparing facilities for daily operations.
- Replaced barrels according to schedule.
Store Colleague
Tesco Extra
Stevenage
04.2023 - 09.2023
- Managed back stock operations efficiently.
- Restocked shelves to maintain optimal product availability.
- Organised deliveries in storage areas promptly.
- Separated cardboard and plastic materials into designated containers.
- Ensured aisles remained tidy and accessible after deliveries.
- Assisted team members to complete their delivery tasks effectively.
Unemployed
n/a
01.2020 - 09.2023
- Resigned following business closure
Front of house
The Three Horseshoes
Letchworth Garden City
08.2019 - 01.2020
- Assisted with pouring drinks for patrons.
- Supported staff by taking food orders promptly.
- Delivered food to customers efficiently.
- Aided in changing barrels as needed.
- Processed cash and card payments accurately.
- Concluded bar operations at the end of service.
- Maintained cleanliness of the bar area and garden.
Education
Bracknell & Wokingham College
Level 1 -
Princes Trust
NVQ Level 2 - Hospitality, Food and Drink (Drink Only)
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Lea Manor High School
LutonSkills
Customer service excellence
Time management
Team collaboration
- Cash handling
- Product knowledge
- Deadline attention
- Till management
- Beverage preparation
- Food quality assurance
- Positive demeanor
- Rigorous sanitation
- Health and safety compliance
- Retail operations expertise
- Hospitality and food service skills
- Retail sales strategies
- Inventory control
- Customer engagement activities
- Basic food preparation skills
- Fire safety awareness
- Stock rotation practices
Timeline
Team member
Greggs
02.2024 - 11.2025
Unemployed
n/a
11.2023 - 11.2023
Front of house
The Red Lion
09.2023 - 11.2023
Store Colleague
Tesco Extra
04.2023 - 09.2023
Unemployed
n/a
01.2020 - 09.2023
Front of house
The Three Horseshoes
08.2019 - 01.2020
NVQ Level 2 - Hospitality, Food and Drink (Drink Only)
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Lea Manor High School
Bracknell & Wokingham College
Level 1 -
Princes Trust