Summary
Overview
Work history
Education
Skills
Languages
Timeline
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siobhan rackham

LEEDS

Summary

Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience
1
1
year of post-secondary education

Work history

Customer service assistant

B&M Retail
Leeds
04.2018 - 05.2022
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Maintained spotlessly clean sales floors, organizing merchandise for visually-appealing displays.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.

Customer service assistant

post office ltd
Lakenheath, Suffolk
06.2016 - 07.2016
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Adhered strictly to policies and procedures for continued company compliance.

Kitchen assistant

Burger King
Lakenheath, Suffolk
12.2015 - 04.2016
  • Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
  • Used kitchen equipment as instructed and to safety protocols.
  • Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.
  • Rotated stock to keep ingredients fresh.
  • Took orders and portioned food for delivery to client tables.
  • Restocked chef workstations with fresh supplies throughout shifts.

Personal assistant

MPScontrols
Mildenhall, Suffolk
07.2012 - 12.2013
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Coordinated travel flights, accommodation and itineraries for office staff.
  • Checked and opened mail, enabling prompt response to correspondence, bills and invoices.
  • Documented data and stored important records on database.
  • Processed mail, email and phone enquiries, minimizing correspondence backlogs.
  • Copied, scanned and faxed documents to assigned recipients.
  • Completed data entry projects, verified accuracy and assigned classifications to information.

Education

GCSEs -

Ellon Academy
Aberdeenshire
11.2005 - 09.2006

accountancy -

North East Scotland College
Fraserburgh, Aberdeenshire
09.2006 - 12.2006

Skills

  • Customer relations
  • Data entry
  • Documentation and reporting
  • Inbound and outbound calling
  • Till counting
  • Cash Handling
  • Sales expertise
  • Warehousing functions

Languages

English
Native

Timeline

Customer service assistant

B&M Retail
04.2018 - 05.2022

Customer service assistant

post office ltd
06.2016 - 07.2016

Kitchen assistant

Burger King
12.2015 - 04.2016

Personal assistant

MPScontrols
07.2012 - 12.2013

accountancy -

North East Scotland College
09.2006 - 12.2006

GCSEs -

Ellon Academy
11.2005 - 09.2006

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siobhan rackham