siobhan rackham
LEEDS
Summary
Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work history
Customer service assistant
B&M Retail
Leeds
2018.04 - 2022.05
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Maintained spotlessly clean sales floors, organizing merchandise for visually-appealing displays.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
Customer service assistant
post office ltd
Lakenheath, Suffolk
2016.06 - 2016.07
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Adhered strictly to policies and procedures for continued company compliance.
Kitchen assistant
Burger King
Lakenheath, Suffolk
2015.12 - 2016.04
- Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
- Used kitchen equipment as instructed and to safety protocols.
- Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.
- Rotated stock to keep ingredients fresh.
- Took orders and portioned food for delivery to client tables.
- Restocked chef workstations with fresh supplies throughout shifts.
Personal assistant
MPScontrols
Mildenhall, Suffolk
2012.07 - 2013.12
- Answered and helped resolve enquiries from clients, vendors and general public.
- Coordinated travel flights, accommodation and itineraries for office staff.
- Checked and opened mail, enabling prompt response to correspondence, bills and invoices.
- Documented data and stored important records on database.
- Processed mail, email and phone enquiries, minimizing correspondence backlogs.
- Copied, scanned and faxed documents to assigned recipients.
- Completed data entry projects, verified accuracy and assigned classifications to information.
Education
GCSEs -
Ellon Academy
Aberdeenshire 2005.11 - 2006.09
accountancy -
North East Scotland College
Fraserburgh, Aberdeenshire 2006.09 - 2006.12
Skills
- Customer relations
- Data entry
- Documentation and reporting
- Inbound and outbound calling
- Till counting
- Cash Handling
- Sales expertise
- Warehousing functions
Languages
English
Native
Timeline
Customer service assistant
B&M Retail
2018.04 - 2022.05
Customer service assistant
post office ltd
2016.06 - 2016.07
Kitchen assistant
Burger King
2015.12 - 2016.04
Personal assistant
MPScontrols
2012.07 - 2013.12
accountancy -
North East Scotland College
2006.09 - 2006.12
GCSEs -
Ellon Academy
2005.11 - 2006.09