Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Siobhan McGuinness

Siobhan McGuinness

Runcorn,Cheshire

Summary

Dedicated Quality Assurance Manager with Change Management, Software Development, and Project Leadership expertise. Skilled in process optimisation, stakeholder engagement, and continuous improvement, with a history of successfully transitioning suppliers from compliance to internalisation, through high-quality training and application of strategic management models, aligning operations to enhance service quality and efficiency.

After taking voluntary redundancy from HMPPS Creating Future Opportunities (CFO) in March 2024, am eager to return to full-time employment. Available for immediate start.


Overview

6
6
years of professional experience
1
1
Certification

Work History

Quality Assurance Manager

CFO
02.2021 - 03.2024
  • Directed CFO Quality Assurance, overseeing communication, reporting, CI/CD, resource planning and risk management.
  • Led internal and external quality inspections and coordinated audits, achieving 100% ESF Audit Compliance.
  • Maintained business documentation to ISO 9001 standards by utilising Lean Six Sigma methodologies- 5's and Kaizen to review Standard Operating Procedures and Compliance documentation reviews.
  • Automated SOPs using Robotic Process Automation (RPA) integrated with Microsoft 365 applications, increasing consistency, and autonomy, optimising resource utilisation and reducing lead times.
  • Facilitated stakeholder Q&A sessions and delivered training, enhancing awareness, knowledge and adoption of compliance, leveraging positional power to reinforce key messages.
  • Transitioned Supplier adoption from compliance to internalisation using positive stimulus and rich stakeholder engagement techniques.
  • Developed and implemented training strategies aligned to ISO 9001 standards, incorporating fundamental training approaches, and enhancing competence, consistency and service quality.
  • Designed and led development of modular e-learning platforms, content creation, Stream system demonstrations, scenario-based simulations, and interactive assessments resulting in reduced lead times, averaging 85% knowledge retention.
  • Led Training Manager drop-ins, Peer Training sessions and directed QA Engagement sessions, fostering psychologically safe spaces to build competence and resolve issues achieving 98.8% acceptance on submissions.
  • Utilised microlearning techniques, interactive scenarios, quizzes, games and group activities to check teaching methods accommodate diverse learning styles and encourage engagement.
  • Benchmarked new starter training and ensured continuous development training was data-driven, using infographics to illustrate scale.
  • Coached Junior colleagues into senior positions, fostering appreciative inquiry to performance reviews, and presenting growth opportunities.
  • Supported development of Project Initiation Documentation, producing Implementation Timeline- complete with high-level, key milestones, coordinated collation of Risks, Assumptions, Issues and Dependencies, drafted Invitation to Tender responses and proposed staffing structures.
  • Collated requirements from multiple sources into Requirements Traceability Matrix, conducted stakeholder engagement sessions to prioritise according to MoSCoW, highlighted dependencies and interconnections using activity-on-node and removed impediments for efficient, seamless delivery of products.
  • Prepared product breakdown structures and Visio flow charts. Define delivery phases, steps and Sprint schedules. Managed product backlog, chaired quality review meetings, and led Sprint reviews. Sequenced activities, levelled resources and tracked progress, against time, cost and quality expectations using MS Project analytics and reported forecasted exceptions.
  • Guided focus groups through commitment escalator, creating highly skilled, strategically placed SPOCs ready to Co-design initiatives and support evaluations.

Business Support Manager

CFO
Warrington
11.2019 - 01.2021
  • Led CFO Quality Assurance department, overseeing recruitment, audits, and performance monitoring of 20 staff members.
  • Conducted performance reviews and mentored junior colleagues, using MI, personality profiles, learning styles and preferences such as MBTI, Honey & Mumford and VARK, personalising development plans and increasing competence.
  • Strengthened stakeholder relationships through proactive engagement, demonstration of expertise and empathy, allowing responses to be anticipated, planned for and effectively managed.
  • Produced ad hoc reports and performed data cleansing checks using SQL, validated software component constraints and analysed MI to identify trends, forecast submissions and create targeted continuous development plans.
  • Proactively managed risks, mitigating threats, capitalising on opportunities and implementing proportionate responses whilst maintaining service delivery.
  • Iteratively developed e-learning Moodle training modules alongside software releases, delivering engaging sessions that support user adoption.
  • Supported Project Board in developing PID and led cross-functional teams through implementation planning and execution.

Service Desk Manager

CFO
12.2017 - 10.2019
  • Led high-performing, resilient teams, cultivated from empowerment of individuals, effective communication and proactive approach to customer service.
  • Implemented new ticketing system to streamline end-user requests and enhance productivity.
  • Implemented continuous development plans using PDCA, in response to data analysis of quality controls and internal audits to maintain high quality standards.
  • Trained team members on SOP, Case Assessment Tracking Software (CATS) and compliance, supporting and enhancing performance by 20%.
  • Optimised resource allocation, using data-driven insights to enhance team efficiency and service delivery.
  • Conducted workforce planning, performance reviews, recruitment campaigns and handled escalated stakeholder enquiries.
  • Oversaw prioritisation of compliance checks using algorithm-driven software, conducted manual percentage checks to validate decisions, reduce non-conformities, and ensured over 1,000+ claims per month were accurately processed on time.
  • Presented business cases to DevOps for internal software improvements, led teams through manual test scripts, and communicated integration and release requirements.
  • Oversaw active defect testing, pilots and integrations, collating qualitative feedback and liaising between customer and technical teams for swift resolution.

Education

Bachelor of Arts (Hons) - Education & Sociology foundation

Liverpool Hope University
Liverpool

A Levels - Sociology, English Language, Fine Art

Priestley College
Warrington

Skills

  • Agile Project Management
  • Development of QMS
  • Change Management
  • Resource Development capabilities
  • Lean Six Sigma methodology
  • Knowledge of SDLC


  • Office 365 plus Power Platform
  • JIRA, MS Projects, Confluence
  • Background in SQL


  • Strategic Thinking
  • Analytical Skills
  • Critical thinking aptitude
  • Attention to Detail
  • Excellent Time Management
  • Organisational Skills
  • Ethical and Growth Mindset

Certification

  • PRINCE2 Practitioner
  • Change Management Foundation
  • Robotic Process Automation Certification
  • Agile Practitioner

Timeline

Quality Assurance Manager

CFO
02.2021 - 03.2024

Business Support Manager

CFO
11.2019 - 01.2021

Service Desk Manager

CFO
12.2017 - 10.2019

Bachelor of Arts (Hons) - Education & Sociology foundation

Liverpool Hope University

A Levels - Sociology, English Language, Fine Art

Priestley College

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Siobhan McGuinness