Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
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Sinyu Yan

London

Summary

With an MSc in Management, I've applied academic insights to real-world challenges. At Food Dudes Trading Ltd, I spearheaded a feedback initiative that boosted sales by 20%. My four-year tenure in business development and customer relationship management has been marked by successful campaigns, like the one that surpassed targets by 15% at Hamilton Capital Holding. Eager to contribute, I'm seeking a role where my blend of theory and hands-on experience can drive further growth.

Overview

6
6
years of professional experience
1
1
Certification

Work history

Business Development Intern

Food Dudes Trading Ltd
London
02.2023 - Current
  • Assisted market expansion by launching two stores and securing exclusive wine-selling rights
  • Successfully managed budget and profit targets, fostering fiscal stability
  • Established customer relationships, delivering a 90% client satisfaction rate
  • Developed comprehensive brand strategies leading to enhanced market visibility and business sustainability
  • implemented comprehensive growth strategies that significantly expanded market share, by penetrating new locations, targeting new customer segments and introducing innovative promotion tactics

Student Venture investor/capitalist

Queen Mary Social Venture Fund
London
10.2022 - 07.2023
  • Operate as the unique student-led impact venture capital fund, distributing £15,000 annually to early-stage social entrepreneurs
  • Actively participated in the QM Social Venture Fund, finding potential social impact start-ups for investment, and providing advice to start-up founders for pitch competitions.

Client Services Executive

Hamilton Capital Holding (Fintech start-up)
London
11.2020 - 08.2021
  • Managed stakeholders and client relations, identified client needs and upselling opportunities, and boosted the client base by 20,000 via innovative marketing.
  • Achieved 90% customer satisfaction through adept client service and support.
  • Analyzed complex information for APAC marketing goal attainment. Consistently met monthly KPIs, doubling efficiency through proactive support.
  • Confidently handled customer enquiries and transactions within high volume call environment.

Client advisor

Salvatore Ferragamo
Bicester
11.2019 - 11.2020
  • Enhanced client retention by 50% through exceptional communication and customer service skills.
  • Boosted store sales by providing advice that exceeded client expectations.
  • Consistently earned positive feedback and solid KPI ratings through superior client service.
  • Regularly met monthly UPT targets, emerging as a top sales advisor due to a strong target-driven approach.

Founder & Marketing Specialist

Céleste
Taipei
02.2019 - 02.2021
  • Launched and managed a successful online boutique, amplifying sales through strategic networking and marketing.
  • Excelled as a Marketing and Sales Specialist, boosted sales and brand visibility by 30%, consistently met targets, and garnered positive customer feedback.
  • Maintained cordial relationships with contractors, suppliers, and industry contacts to acquire contracts.

Senior Sales Executive

L'Oréal
Taipei
05.2017 - 03.2019
  • Orchestrated strategic hiring, nurturing talent through consistent training, thus enhancing team productivity.
  • Successfully oversaw £100k monthly sales targets through adept sales strategies and market trend analysis.
  • Implemented effective customer satisfaction assessments, enhancing business-client rapport and retention.
  • Recognized for exemplary service delivery, winning 'Best Customer Service' four times and 'Top Salesperson' on six occasions.

Education

Msc - management

Queen Mary, University of London
London
/2022 - /2023

Skills

  • Strong organizational and time-management skills
  • Exceptional communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Detail-oriented and able to handle multiple tasks simultaneously Social media management Branding
  • Customer relationship management
  • Microsoft Excel/Powerpoint
  • SQL

Certification

  • BrandPRO Business Simulation Challenge (by Queen Mary, University of London)
  • Google Data Analytics (https://www.coursera.org/account/accompl

ishments/professionalcert/A4LAT BG49NW5)

  • Google Digital Garage (credential ID: D3U CS9 QXF)- Fundamentals of digital marketing

Languages

English
Fluent
Chinese (Mandarin)
Native

Timeline

Business Development Intern

Food Dudes Trading Ltd
02.2023 - Current

Student Venture investor/capitalist

Queen Mary Social Venture Fund
10.2022 - 07.2023

Client Services Executive

Hamilton Capital Holding (Fintech start-up)
11.2020 - 08.2021

Client advisor

Salvatore Ferragamo
11.2019 - 11.2020

Founder & Marketing Specialist

Céleste
02.2019 - 02.2021

Senior Sales Executive

L'Oréal
05.2017 - 03.2019

Msc - management

Queen Mary, University of London
/2022 - /2023

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