Summary
Overview
Work History
Skills
Photography, Drawing, Listening Music
Timeline
Generic

Sinjini Basu

Customer Service Advisor
Rotherham

Summary

  • Complete knowledge and experience of the end to end Recruitment process , adhering to RMG Policies including the Vetting procedures Compliance and standards of Recruitment in Royal Mail
  • Good knowledge and experience of the Archives Team process
  • Complete knowledge and experience of the ECR (Employee Change Record) process. Maintaining the records for hours, pay, contractual status, grade for Postal, Middle Managers, Engineers grades that includes running different reports and maintaining the Increments details for the mentioned grades.
  • Developing knowledge and experience for Assigned Allowances process
  • Good working Experience of Microsoft Office Tools including Word, Excel, Power point, Outlook, SAP, QMDL, SharePoint, CRM, success Factors and People System Portal (PSP).
  • Experience of working to Service Level Agreement timeframes whilst processing high volumes during peak pressure periods e.g. Christmas and Shorter Working Week.
  • Good organisational and planning skills, able to work as a team member and independently when required.
  • Able to develop, manage and maintain good working relationships with customers, internal teams, regional colleagues operational managers.
  • Understanding of Key Performance Indicators, measures the importance of them within our workplace and how they lead to continuous improvement opportunities, improved processes and a better working environment.
  • Knowledge and experience in 5S’s, ISO standards, SIR standards and Team improvement activities.

Overview

19
19
years of professional experience

Work History

Customer Service Advisor

Royal Mail Plc
Sheffield
08.2006 - Current
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Responded to customer needs through competent customer service and prompt problem-solving.

Customer Service Advisor

Royal Mail Plc
Sheffield
08.2004 - 07.2006
  • Conducted training and mentored team members
  • productivity and commitment to friendly service.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Responded to customer needs through competent customer service and prompt problem-solving.

Skills

Customer Relations

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Photography, Drawing, Listening Music

  

I like to take pictures of nature and like still photography as well. I did attend couple of mentor-based photography classes to improve my perspective. I am still amateur and wish to continue improve myself. 

I am a self-taught drawing enthusiast. I love to see myself one day as an artist. 

I love to listen to the music in my leisure time. 

Timeline

Customer Service Advisor

Royal Mail Plc
08.2006 - Current

Customer Service Advisor

Royal Mail Plc
08.2004 - 07.2006
Sinjini BasuCustomer Service Advisor