Sinead Smylie
Lisburn,Lisburn and Castlereagh
Summary
With a strong foundation in customer service and team collaboration, I excel at understanding client needs, driving sales, and fostering positive customer experiences. With experience in analysing economic trends and crafting data-driven insights, I combine robust analytical and communication skills to deliver actionable recommendations and strategic solutions. Adaptable, eager to learn, and results-driven, I bring enthusiasm and a strategic mindset to every challenge.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work history
Sales manager
Next
Belfast
05.2021 - 01.2025
- Guided team members on upselling and cross-selling techniques to increase customer value.
- Analysed market trends and customer needs to inform product development and positioning.
- Directed sales staff operations to maximise efficiency and performance.
- Enhanced product marketability through effective sales and marketing strategies, boosting profits.
- Oversaw all banking services to ensure compliance and service quality.
- Coordinated employee work schedules to optimise resource allocation.
- Led sales team towards achieving quarterly targets through strategic planning and effective resource allocation
Server
nightcap
Belfast
08.2022 - 07.2023
- Handled cash transactions, guaranteeing accurate bill payments.
- Upheld friendly demeanour whilst managing multiple tables simultaneously.
- Handled all table settings and cleared up post-meal to keep the area tidy.
- Provided recommendations on drink pairings for optimal taste profiles.
- Facilitated an enjoyable dining experience by being attentive and responsive to customer needs.
Pizza Maker
Four Star Pizza
Lisburn
07.2019 - 03.2021
- Maintained strict dietary requirement compliance according to individual requests to minimise health hazards and ensure customer satisfaction.
- Dated and rotated food stocks to minimise wastage.
- Handled phone and online orders to meet service targets.
- Coordinated team with clear and collaborative communication style.
- Completed comprehensive closing and cleaning checklists.
Education
Bachelor of Science - Economics
University of Ulster
09.2021 - 12.2024
A-Levels - Economics, Politics, Health & Social Care
St Louise’s Comprehensive College
GCSEs - 9 GCSE's including Math and English
St Louise’s Comprehensive College
Skills
- Enthusiastic communicator
- Excellent timekeeping
- Customer assistance
- Active selling
- Visual merchandising
- Stock merchandising
- Brand awareness
- Money handling
- Self-motivated
- Customer service oriented
- Energetic self-starter
Volunteering
February 2025- May 2025
Supported CABA’s mission to promote equality and diversity within the legal profession through community outreach, event coordination, and administrative assistance. Contributed to pro bono legal initiatives and educational programs serving South Florida’s Hispanic community.
Timeline
Server
nightcap
08.2022 - 07.2023
Bachelor of Science - Economics
University of Ulster
09.2021 - 12.2024
Sales manager
Next
05.2021 - 01.2025
Pizza Maker
Four Star Pizza
07.2019 - 03.2021
A-Levels - Economics, Politics, Health & Social Care
St Louise’s Comprehensive College
GCSEs - 9 GCSE's including Math and English
St Louise’s Comprehensive College
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