sinead a white
Business Owner
Dalgety Bay
Summary
Goal-oriented Small Business Owner with superior understanding of hospitality companies and markets. Proven history of making profitable business choices and maximizing revenues through streamlining business processes.
Entrepreneurial Small Business Owner with hospitality experience. Knowledgeable about with fantastic budgeting, training and operational management skills. Committed to running smooth and profitable businesses with focus on customer satisfaction.
Innovative Small Business Owner talented at monitoring daily operations, overseeing bookkeeping and handling logistics and sales. Experienced in hiring, mentoring and training team to foster business growth. Emphasizes customer service and employee development as keys to success.
Caring and empathetic Support worker with 3 years of experience providing therapeutic support for adults with disabilities. Competent planner, developer and implementer of complex individual program plans. Certified medication administrator, verifying patient medicine and nutrition plan adherence according to strict detail.
Reliable Support Worker, enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Small Business Owner
Myself
Edinburgh, Mid Lothian
09.2018 - 09.2022
- Introduced new methods, practices and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Frequently studied market to keep abreast of new industry trends.
- Evaluated suppliers to maintain cost controls and improve operations.
- Promoted business via social media to generate leads and maximize brand identity.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Outlined finances, goals and daily operations of company in detailed business plans.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Used business software packages to maintain files and administrative records.
- Maintained up-to-date administrative records to monitor operational conditions.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Coached and mentored employees through effective recruitment, hiring and goal setting methods.
- Trained and guided team members to maintain high productivity and performance metrics.
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Collaborated with assistant managers to open and close cafe, handle large transactions and manage inventory.
- Interacted well with customers to build connections and nurture relationships.
- Drafted invoices for completed work.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed daily operations cafe organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
Restaurant Manager
The Mussel and Steak Bar
Edinburgh, Mid Lothian
02.2014 - 08.2018
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Led and directed team members on effective methods, operations and procedures.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Carefully interviewed, selected, trained and supervised staff.
Autistic Support Worker
Autism Initiatives
Edinburgh, Mid Lothian
01.2011 - 01.2014
- Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Evaluated client progress toward established annual and quarterly goals.
- Kept clients engaged in social networks and communities for personal health and growth.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Promoted community integration by providing extensive physical, emotional and social support.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
Education
Bachelor of Arts - Applied Social Studies
Athlone Institute of technology
Athlone, Ireland 09.2007 - 09.2010
Skills
Cost control and analysis
Business management and development
Human resources administration
Strategic planning
Financial Management
Employee scheduling
Daily living support
Skill Development
Training and mentoring
Technical Support
Customer service understanding
Skilled community-based case manager
Certification
Alcohol Personal License Holder - [2018-2028]
Timeline
Small Business Owner
Myself
09.2018 - 09.2022
Restaurant Manager
The Mussel and Steak Bar
02.2014 - 08.2018
Autistic Support Worker
Autism Initiatives
01.2011 - 01.2014
Bachelor of Arts - Applied Social Studies
Athlone Institute of technology
09.2007 - 09.2010