Sindhupathy B N
Belfast,Antrim and Newtownabbey
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
16
16
years of professional experience
Work history
Proprietor & CEO
Cosmic Enterprises
Bangalore, India
12.2017 - 01.2024
- Devised key initiatives that drove substantial business growth.
- Directed daily operations for 40 employees, inspiring teams to surpass targets.
- Cultivated strong relationships with industry partners to achieve strategic objectives.
- Optimised processes and procedures to enhance business profitability.
Senior business consultant
AespaTech
Bangalore, India
07.2014 - 02.2017
- Fostered a culture of continuous improvement, enhancing productivity levels.
- Managed high-profile client relationships to ensure customer satisfaction.
- Addressed complex business challenges, resulting in cost reduction.
- Facilitated workshops and training sessions for employee development.
- Helped organisations improve customer satisfaction and achieve measurable results.
- · Encouraged development of clear objectives and action plans.
Senior sales coordinator
ZaranTech
Bangalore, India
06.2013 - 07.2014
- Elevated sales experience and drove customer satisfaction through expert support.
- Collaborated cross-functionally to deliver exceptional customer service across all levels.
- Negotiated prices and provided cost-effective sales quotes to attract new customers.
- Nurtured strong customer relationships by consistently delivering outstanding service.
- Developed marketing and sales strategies aligned with current consumer trends.
- Streamlined sales processes, enhancing efficiency and productivity across operations.
- Managed order processing and delivery scheduling to ensure timely fulfilment.
Senior customer care executive
Ocwen Financials Pvt Ltd
Bangalore, India
09.2010 - 12.2011
- Implemented customer follow-up to maintain service standards.
- Resolved customer complaints according to guidelines and escalated complex inquiries.
- Obtained feedback from customers to enhance service experience.
- Processed refunds, exchanges, and credit notes with tailored solutions.
- Provided accurate advice on optional solutions to address concerns.
- Resolved complex queries, improved customer understanding.
- Achieved high levels of client satisfaction with excellent communication skills.
Trainer
MS BPO Solutions
Bangalore, India
11.2007 - 08.2010
- Analysed training needs to identify learning styles and skills shortages.
- Monitored employee progress, providing management with feedback on training necessities.
- Prepared training materials and supplementary aids to enhance employee understanding.
- Delivered instruction on diverse topics, utilising audio-visual presentations and training resources.
- Tracked training programme effectiveness against predefined metrics.
- Assigned training exercises and skill assessments to new employees.
- Championed goal setting and cultivated a culture of continuous professional development.
- Planned training schedules, organised materials, and booked required facilities.
Education
GCSEs - equivalent to GCSE (grades D-G/3-1)
Karnataka Secondary Education Board
Skills
- Marketing and sales
- Project budgeting
- Operational leadership
- Business relations
- Employee management
- Customer service excellence
Languages
English
Hindi
Kannada
Telugu
Tamil
Malayalam
Timeline
Proprietor & CEO
Cosmic Enterprises
12.2017 - 01.2024
Senior business consultant
AespaTech
07.2014 - 02.2017
Senior sales coordinator
ZaranTech
06.2013 - 07.2014
Senior customer care executive
Ocwen Financials Pvt Ltd
09.2010 - 12.2011
Trainer
MS BPO Solutions
11.2007 - 08.2010
GCSEs - equivalent to GCSE (grades D-G/3-1)
Karnataka Secondary Education Board
Similar Profiles
Scott RileyScott Riley
Cook, Food Prep at Cosmic OmletCook, Food Prep at Cosmic Omlet
Christian LeeChristian Lee
Sales Representative at Cosmic AcquisitionsSales Representative at Cosmic Acquisitions
Jax HaberstrohJax Haberstroh
Chief of Social Media Marketing at Cosmic CafeChief of Social Media Marketing at Cosmic Cafe
Naiomh McGeeNaiomh McGee
Customer assistant at AsdaCustomer assistant at Asda
Faith O'NeillFaith O'Neill
Head pastry chef at Grand Central HotelHead pastry chef at Grand Central Hotel