Sindhuja P

• Devised strategic plans coordinating with service management to build tech debts and enable development for business focused tech debt areas as part of engineering delivery
• Conducted thorough system testing; guaranteed product reliability before deployment across all digital stores applications by implementing automating frameworks in test
• Brought Dev, test and service management together as part of spring planning to create collaborative product planning on addressing core delivery aspects
• Managed and coordinated software development projects for successful timely delivery by overseeing supplier engineering delivery
• Initiated process improvements which boosted operational efficiency in go live of products
• Drove innovation with creative problem-solving approach ie addressing legacy risks by dev optimal solution until new transformation program replacement is in place
• Selection of new hardware and software vendor as part of till transformation programme across UK DIY stores to introduce unified commerce platform across multi omni channels

Client: Marks and Spencer
Industry: Retail
Location: Paddington, London, UK
Web Address: http://www.marksandspencer.com/
Profile: M&S is a leading international, omni-channel retailer. They have 1,064 UK stores, 405 international stores and employ 65 thousand people.

- Point of Sales - Instore across the UK, ROI, and Europe

Position Held: Technology consultant
Time Held: August 2011 – January 2024

Role:
• Retail technology consultant who has experience in multiple areas such as Store Experience team responsible for managing Instore POS & Payments initiatives, Quality assurance, HR Time and attendance program, CRM Mainframe upgrades and International Data warehousing projects

o In-store experience
 Product subject matter expert for EPOS, payments,pricing, promotion and loyalty since 2015
 Implementation of the first Loyalty offering for M&S called Sparks as part of a one year programme. This included a pilot in Wales and London followed by the main launch and follow up functional releases across 800+ stores, 13k tills and 9k self-checkouts
 Implementation of Magellan scanners, PED, and ADK5 self-checkout upgrades
 Implementation of Clothing & home refund theft prevention changes in tills

Implementation of receipt less transactions in tills and self-checkouts
 Establishment of POS offshore Testing Lab containing Tills and Self checkouts to deliver a high percentile of offshore test delivery mode

 Responsible for measuring and monitoring the progress of each release/change/feature delivery by governing Hyper care plans

 Successful migration of payment vendor changes in-stores both hardware and software across 24k terminals

 Successful cutover and migration from Mainframe legacy to SVS to handle Credit, Loyalty and gift vouchers as part of in-store payment flow

o HR: Time & Attendance program
 Implementation of Time & Attendance program for UK distribution centers to enable colleagues using red prairie product for registering their clock time, absence and payroll management effectively

o CRM: Mainframe programs
 Implementation of CRM program to allocate reward vouchers to customer address based on the account type across UK

 Implementation of database upgrade to increase customer database space by uplifting the overall storage aspects

Supply chain: Dataware housing

 Implementation of inhouse product to handle pallet, container loading to align with international franchise purchase order and fulfilments

 Implementation ofwarehouse management changes to help with receiving the goods into a Distribution Centre and the process of receiving and loading the goods into containers for all key Geo locations and International Franchises

Initiatives/projects:
• Observability – building roadmap and ELK dashboard to understand the estate level sale/transaction/performance aspects using observability tools
• Creation of Online and offline runbooks to facilitate in-store business and service management retail communication aspects to store colleagues, product and retail leadership team

• Successful rollout of Receipt less transactions across UK for food items-based sales which has eliminated paper receipt wastage in every food chains

• Successful rollout of refund reduction changes to increase sale ROI across UK and ROI stores