Simukai Ziyambi
Coventry,United Kingdom
Summary
Graduate from University of Northampton with an Accounting and Finance BSc Degree. A Performance-driven and knowledgeable Customer Service Advisor with an extensive experience and comprehensive background in communicating with customers, resolving any problematic issues, handling customer complaints, and maintaining all documents and files. Effective communicator with the ability to work under pressure and in fast-paced environments. Possess excellent organisational skills and great time management abilities.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
Work History
Sales Representative
YESA
2024.08 - 2025.01
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends in Internet, TV and phone for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Cinema Crew Member
Cineplex
2024.12 - 2025.04
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries in a timely manner.
- Managed crowd control during peak hours by directing guests to appropriate seating areas, minimizing disruptions and enhancing the overall movie-going experience.
- Greeted guests, scanned tickets upon entry, answered guest questions and helped with seat location.
- Handled cash transactions with accuracy and efficiency, ensuring proper accounting procedures were followed at all times.
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Served food and beverages promptly with focused attention to customer needs.
Server/Porter
Levant
2024.01 - 2024.08
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Tax Advisor
HMRC
2022.08 - 2023.09
- Dealing with numerical figures within businesses and assessing what needs to be allocated/reallocated and giving customers detailed breakdowns on their ledgers.
- Handling various applications to register for tax/de-register or changes to a business (i.e. name, employees etc.)
- Providing support for numerous online services used to manage a customers taxes.
- Handling at least 30 calls each day and communicating with customers over the phone in a friendly manner and handling queries respectably and politely.
- Staying up to date with the ever changing tax regulations and being able to relay this to customers.
- Handling complaints against the services provided/tax system in a professional and diplomatic manner.
- Empathising and understanding a customers queries in regards to taxes and giving them the best help and advice for the situation.
Hospitality Supervisor (Ricoh Arena)
Delaware North
2018.08 - 2023.02
- Supervising colleagues, training the staff so they have the correct skills to carry out work required and some were also able to go on and become supervisors themselves.
- Working at tills and handling money, used stock system to perform daily stocktake with accuracy.
- Prepared event spaces by setting up furniture, linen, cutlery and glassware to uniform presentation standards.
- Communicating with customers, Handled complaints and conflict with diplomatic approach (friendly).
- Making and distributing food/drinks (waiting)
- Handled complaints and conflict with diplomatic approach.
Delivery Driver
Dominos Pizza
2022.08 - 2022.11
- Completed daily pre-trip inspection checklists ahead of customer drop-offs, maintaining order and delivery accuracy.
- Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
- Interpreted maps effectively, following written and verbal directions as required to navigate optimal delivery routes.
- Ensured timely, error-free daily deliveries consistently.
- Provided flexible working patterns, covering overnight shifts during peak periods to meet coverage needs.
- Evaluated customer delivery needs and determined appropriate action, escalating unresolved concerns to management.
Education
BSc - Accounting, Finance
University of Northampton
2019.09 - 2023.01
A-Levels -
Blue Coat Church of England School And Music College
Coventry 2017.09 - 2019.05
Blue Coat C of E School
Coventry 2012.09 - 2017.05
Skills
- Microsoft Office (Excel, PowerPoint, Word)
- SAP
- Taxes
- Problem-Solving
- Dependable and Responsible
- Attention to Detail
- Patient
- Analytical and Critical Thinking
- Decision-Making
- Technocrat
Languages
German
Limited Working
Timeline
Cinema Crew Member
Cineplex
2024.12 - 2025.04
Sales Representative
YESA
2024.08 - 2025.01
Server/Porter
Levant
2024.01 - 2024.08
Tax Advisor
HMRC
2022.08 - 2023.09
Delivery Driver
Dominos Pizza
2022.08 - 2022.11
BSc - Accounting, Finance
University of Northampton
2019.09 - 2023.01
Hospitality Supervisor (Ricoh Arena)
Delaware North
2018.08 - 2023.02
A-Levels -
Blue Coat Church of England School And Music College
2017.09 - 2019.05
Blue Coat C of E School
2012.09 - 2017.05