Simran Verma
Summary
Results-oriented professional with over 6 years of experience in the banking and consultancy industry. Specializes in client relationship management, sales growth, and operational efficiency. Proficient in CRM, Finacle, Oracle FLEXCUBE, and risk management. Demonstrates expertise in team leadership, providing financial solutions, and consistently surpassing targets while maintaining a commitment to service excellence.
Overview
6
6
years of professional experience
Work History
Associate Supervisor
Little Dessert Shop
01.2024 - 09.2024
- Led a team to enhance operations, uphold service standards, and optimise business performance through financial reporting, compliance, and accurate cash handling.
- Improved customer service by fostering teamwork, resolving issues, and ensuring satisfaction; trained and mentored staff while effectively delegating tasks.
- Oversaw store openings and closings and managed POS transactions, ensuring accuracy and maintaining high service standards.
Consultant
ED4WO Private Limited
07.2023 - 01.2024
- Delivered part-time consultancy services, assessing client needs and providing guidance on study abroad options, visa assistance, and education finance, working remotely.
- Collaborated with cross-functional teams to recommend suitable study programs and secure education loans, managing client relationships and ensuring project success.
Relationship Manager/Personal Banker
ICICI Bank
04.2023 - 06.2023
- Led retail banking operations, achieving 15% sales growth and 20% improvement in customer satisfaction within 3 months by leveraging CRM tools , Finacle software , and personalised service to enhance customer experiences.
- Streamlined processes with Finacle software and CRM systems , driving 25% revenue growth , increasing client retention by 20% , and consistently exceeding sales targets by 25% through effective cross-selling , upselling , and identifying new business opportunities.
Relationship Manager/Personal Banker
YES BANK
06.2022 - 03.2023
- Led retail banking operations, achieving 45% growth in branch sales and 55% improvement in customer satisfaction within 6 months by utilising CRM tools and personalised service.
- Streamlined processes with Finacle software and CRM systems , driving 70% revenue growth by expanding client portfolios and improving transaction efficiency.
- Delivered tailored financial solutions, boosting client retention by 50% and consistently exceeding sales targets by 60% through strategic cross-selling and upselling .
- Fostered long-term client relationships, increasing cross-sell rates by 65% and driving 50% revenue growth by identifying new business opportunities and expanding client relationships
Customer Service Advisor/Bank Teller Supervisor
HDFC Bank
06.2019 - 06.2022
- Led daily branch operations, securing multiple Service Excellence Awards and optimising retail banking compliance and reporting through Oracle FLEXCUBE.
- Completed 50+ certifications in risk management, improving operational quality and ensuring rigorous adherence to compliance standards.
- Managed high-pressure situations with poise, processing transactions efficiently, addressing customer concerns, and resolving complaints swiftly.
- Ensured accuracy in cash handling, balancing daily reconciliations with zero discrepancies, while training new staff on transaction procedures.
- Leveraged in-depth product knowledge to upsell, consistently exceeding sales targets and delivering exceptional customer service to enhance client loyalty.
Project Trainer
CQS Training Private Limited
08.2018 - 07.2019
- Recruited, trained staff, optimised workflows, and advised senior management on improving operational efficiency.
- Fostered continuous learning, mentored junior staff, and ensured projects stayed on track with regular client updates.
Education
MBA - International Business Strategy, Finance, Cross-Cultural Management
Birmingham City University
Birmingham, United Kingdom09.2024
Bachelor of Commerce - Financial Mathematics, Corporate Law, International Marketing
Maharshi Dayanand University
Gurugram,India 12.2018
Skills
Soft Skills: Exceptional Client Service, Persuasive Communication, Strong Interpersonal Skills, Analytical Thinking & Problem Solving, Attention to Detail, Client Relationship Management, Cross-functional Team Leadership & Collaboration, Emotional Intelligence in Client Relations
Hard Skills: CRM & Relationship Management, Advanced Excel Proficiency, Risk Management & Compliance, Core Banking Systems (eg, Oracle FLEXCUBE / Finacle), Financial Reporting & Compliance
Extracurricular Activities
- Active Member of the Indian Society, 2023–2024; organised cultural events to promote community engagement and support for Indian students.
- Course Representative for IMBA, 2023–2024; facilitated communication between students and faculty to enhance the academic experience.
- Campaign Volunteer for Ashween Kaur's Vice President campaign, 2024; advocated for inclusivity and increased student engagement during the student union campaign.
- Student Representative, Birmingham City University, 2023–2024; collected feedback and collaborated with staff to improve the academic experience.
- Volunteer in the Black History Month event, themed "Reclaiming Narratives: Shattering the Glass Ceiling" (Black History Month Roundtable).
Awards and Certification
- Awarded multiple accolades for performance at HDFC Bank, YES Bank, and ICICI Bank.
- Certified in Digital Marketing, Artificial Intelligence for Finance, Advanced Excel, and Tally.
- Completed 130+ e-learning certification modules with an average grade of 80%, including courses in Banking industries such as AML, Money Laundering, and CAMS.
- National Skill Qualifications Certificate from the Ministry of Skill Development and Entrepreneurship, Government of India.
- Bronze Certification for University Activities from Graduate+.
- Certification in recognition of participation in the Black History Month event, themed "Reclaiming Narratives: Shattering the Glass Ceiling" (Black History Month Roundtable).
- Certificate of Appreciation for Course Rep from Birmingham City University.
Timeline
Associate Supervisor
Little Dessert Shop
01.2024 - 09.2024
Consultant
ED4WO Private Limited
07.2023 - 01.2024
Relationship Manager/Personal Banker
ICICI Bank
04.2023 - 06.2023
Relationship Manager/Personal Banker
YES BANK
06.2022 - 03.2023
Customer Service Advisor/Bank Teller Supervisor
HDFC Bank
06.2019 - 06.2022
Project Trainer
CQS Training Private Limited
08.2018 - 07.2019
MBA - International Business Strategy, Finance, Cross-Cultural Management
Birmingham City University
Bachelor of Commerce - Financial Mathematics, Corporate Law, International Marketing
Maharshi Dayanand University
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