Simranjot Kaur
Nuneaton,Warwickshire
Summary
Dynamic professional with expertise in client relationship building and team leadership. Demonstrates exceptional multitasking efficiency, patience, and composure in diverse environments. Skilled in billing understanding, feedback analysis, and data entry accuracy. Proficient in time management, order processing, and cash handling. Committed to enhancing operational efficiency through effective stock management and invoice processing. Career goal includes leveraging multicultural sensitivity to foster inclusive workplace environments.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Customer Support Specialist
Manvir singh
Ludhiana /punjab, Punjab
01.2025 - 10.2025
- Maintained updated knowledge of product offerings to provide accurate information to customers.
- Trained new team members, ensuring high-quality customer support.
- Delivered excellent service with timely problem resolution.
- Improved customer retention through proactive communication strategies.
- Managed inbound calls for a seamless customer experience.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Managed lots of + daily calls, taking orders and escalated cancellations.
- Processed high-value payments with meticulous accuracy.
- Maintained excellent client satisfaction by providing in-depth support.
- Boosted customer satisfaction by resolving complex queries swiftly.
- Developed personalised solutions to ensure customer satisfaction at all times.
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Mastered use of internal software tools, improving work speed considerably.
- Handled complaints effectively, resulting in increased loyalty from customers.
Werehouse Oprative
James
Khanna / Punjab , Punjab
09.2023 - 12.2023
- Maintained clean work area with regular tidying up tasks.
- Achieved targets with attention to detail and time management skills.
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Supported team by demonstrating respect and willingness to help.
- Increased customer satisfaction by resolving issues.
Education
BBA - Law
SRI GURU GRANTH SAHIB WORLD UNIVERSITY
FATEHGARH SAHIB / PUNJAB 12.2016 - 07.2021
Skills
- Client relationship building expertise
- Patience and composure
- Time-Management capability
- Relationship Management
- Problem-solving
- Calm under pressure
- Communication skill
- Social media marketing
Affiliations
- enhance knowledge with conversation
- reading books and news
- team sports
- interactive with people
- watching tutorial
- learning new skills
- volunteering helping in community work
- networking and events
- traveling and exploring new culture
Certification
internship in law
Languages
English
Intermediate
Timeline
Customer Support Specialist
Manvir singh
01.2025 - 10.2025
Werehouse Oprative
James
09.2023 - 12.2023
BBA - Law
SRI GURU GRANTH SAHIB WORLD UNIVERSITY
12.2016 - 07.2021