Summary
Overview
Work History
Education
Personal Information
Languages
Timeline
Hi, I’m

Simranjeet Kaur

Customer service
Hayes

Summary

I am hard-working person who gives full dedication to any given task. I love to learn new skills from my work. I am enthusiastic to any job given to me. To add to this, I am a great team member. I work well within a team as I generate a lot of ideas, and I act on an issue when I see it. I am quick on analysis, thus I spot everyone's strengths and weaknesses. I can also work independently, without needing help of others. I am great at multi-tasking, and I am always wanting to help out with anything and everything. I have a bubbly personality, yet I can also be serious when needs be.

Overview

3
years of professional experience
5
years of post-secondary education

Work History

Rhubarb Hospitality
London

Waiter
11.2024 - Current

Job overview

  • Delivered food and drinks discreetly for seamless and unobtrusive service.
  • Resolved guest complaints promptly and professionally, notifying management of concerns.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Ensured cleanliness of lounge area with regular sweeping and wiping.
  • Relayed feedback from customers to management for continuous improvement.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Maintained knowledge of menu items, leading to accurate order taking.
  • Remained calm under pressure, ensuring better performance during peak hours.

Five Guys
Ealing Broadway

Crew member
12.2023 - Current

Job overview

  • Assisted in stock management, ensured smooth operations on busy days.
  • Prepared food orders accurately to ensure customer satisfaction.
  • Managed cash register, maintained accuracy in all transactions.
  • Ensured timely delivery of orders to maximise positive customer experiences.
  • Cleaned dining area regularly, provided a pleasant atmosphere for customers.
  • Maintained clean work area for better efficiency and hygiene.

Noor co

Computer Operator
05.2022 - 06.2023

Job overview

  • Optimized website loading times by implementing technical solutions such as caching mechanisms, image optimization techniques, and server-side configurations.
  • Performed ongoing competitor analysis and market research to identify emerging trends and areas for potential improvement within site architecture and content offerings.
  • Enhanced user experience by optimizing website layouts and navigation features.
  • Improved system reliability, meticulously documenting operational procedures and system configurations.

Education

BPP University
London

Masters from Management
11.2023 - 10.2024

University Overview

  • Completed Masters In Customer Service Expertise

Punjab University

BA from Arts
01.2019 - 01.2022

University Overview

  • I have studied Literature English, English Communication skills, Punjabi, Physical Education and Political Science.
  • During my years in university, I represented my class for three years as part of student council. My roles included being a support element for the other students within my class and bringing issues to light to the relevant departments.

Punjab School Education Board

Senior Secondary
01.2018 - 01.2019

University Overview

  • IELTS Overall Band Score 6.5.
  • GPA: First division in English, Punjabi, physics, Chemistry, Mathematics.

Personal Information

Date of birth: 05/12/01

Languages

Hindi
Native
Punjabi
Native

Timeline

Waiter

Rhubarb Hospitality
11.2024 - Current

Crew member

Five Guys
12.2023 - Current

BPP University

Masters from Management
11.2023 - 10.2024

Computer Operator

Noor co
05.2022 - 06.2023

Punjab University

BA from Arts
01.2019 - 01.2022

Punjab School Education Board

Senior Secondary
01.2018 - 01.2019

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Simranjeet KaurCustomer service