Simran Thomson
wembley, london,middlesex
Summary
Dedicated professional with expertise in second language teaching and educational technology use, enhancing student engagement through innovative lesson planning and project-based learning. Demonstrates strong written and verbal communication skills, effectively marking and reporting on student progress. Committed to training and development, with a focus on customer-centric approaches to education. Career goals include advancing educational methodologies to foster language proficiency and multitasking capabilities in diverse learning environments.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work history
Customer advisor
Boots UK
Regent Street, London, greater london
02.2025 - Current
- Escalated unresolved issues within appropriate channels guaranteeing timely resolution.
- Implemented feedback from customers to improve services offered.
- Achieved higher customer retention through consistent follow-ups and updates.
- Enhanced customer satisfaction by promptly addressing queries and concerns.
Retail sales associate
Lush Cosmetics
Manchester
11.2024 - 01.2025
- Advised customers on product selection based on their needs.
- Conducted inventory checks to ensure stock accuracy.
- Maintained tidy sales floor to enhance shopping experience.
- Promoted loyalty schemes to customers, enhancing brand loyalty.
Senior English teacher
Mother of Hope School
Vapi , Gujarat
09.2018 - 08.2024
- Promoted peer-to-peer learning through group projects and presentations which bolstered teamwork skills.
- Developed curriculum for advanced English studies, resulting in enriched learning experience.
- Revamped syllabus to incorporate more world literature, broadening cultural awareness among pupils.
- Spearheaded initiatives to celebrate National Poetry Day at school level, encouraging creative expression among students.
IELTS trainer
Enbee Education Centre
Vapi, Gujarat
08.2023 - 04.2024
- Organised extra tutoring sessions for struggling students, resulting in marked improvement.
- Developed personalised study plans for enhanced IELTS scores.
- Provided constructive feedback to students, enhancing their performance significantly.
- Adapted teaching style according to different learner needs, leading to improved understanding.
Call centre quality analyst
Etech Global Services
Gandhinagar , Gujarat
01.2021 - 04.2023
- Ensured consistent service delivery with the development of comprehensive quality standards.
- Used statistical analysis tools effectively when interpreting data, assisting in strategic decision making processes.
- Conducted regular audits on all calls made, ensuring compliance to established protocols was met at all times.
- Assisted managers with the creation of training material that helped improve agent skill level.
- Coached agents on their soft skills and communication strategies to enhance customer satisfaction
- Brands included JustFab, SavagexFenty, Fablectics, FabKids, Shoedazzle
Teaching assistant
Ahmedabad University
Ahmedabad , Gujarat
06.2021 - 04.2022
- Assisted in conducting assessments to determine student understanding of subjects.
- Provided feedback on pupil's work, identifying areas for improvement.
- Provided additional support to students with special educational needs, ensuring inclusivity.
- Prepared classroom materials to facilitate efficient lessons.
Wings Team Member- Marketing
Red Bull
Ahmedabad , Gujarat
08.2016 - 04.2017
- Facilitated customer relations for increased brand loyalty.
- Maintained high standards of food hygiene, securing customer trust.
- Handled difficult customers, resulting in conflict resolution.
- Delivered orders promptly, ensuring high levels of customer satisfaction.
- Promoting the beverage among the masses in sports events, concerts, restaurants and music festivals
- Educating the masses and F&B members about the ingredients and the versatile nature of the beverage Keeping records of the field sales
- Endorsing the beverage on social media through celebrities Providing clarity on any misconceptions in the hospitality industry and common crowd about the beverage and resolving their doubts
Weekly Volunteer
Little Angels School
Mumbai, Maharashtra
06.2013 - 03.2014
- Teaching children with Autism, Down’s Syndrome, ADHD, Hyperactive disorders and slow learners
- Supervising their performance during extra- curricular classes to improve their eye hand co- ordination and motor ski ls Giving lessons on basic grammar
- Performing the role of a scribe for students with physical impairments and motor difficulties
- Participated in tutoring programmes, facilitated student learning and growth.
Education
Master of Arts - English Literature and American Studies
University of Manchester
Manchester 09.2024 - 09.2025
Bachelor of Arts - Humanities
Saint Xavier's College, Autonomous
Ahmedabad, Gujarat 06.2015 - 05.2018
A-Levels - Humanities
Sophia College for Women
Mumbai 06.2011 - 05.2013
Skills
- Second language teaching
- Educational technology use
- Training and Development
- Lesson planning
- Strong written and verbal communicator
- Marking and report writing
- Student progress reporting
- Project-based learning
- Language teaching proficiency
- Multitasking capability
- Customer focus
Timeline
Customer advisor
Boots UK
02.2025 - Current
Retail sales associate
Lush Cosmetics
11.2024 - 01.2025
Master of Arts - English Literature and American Studies
University of Manchester
09.2024 - 09.2025
IELTS trainer
Enbee Education Centre
08.2023 - 04.2024
Teaching assistant
Ahmedabad University
06.2021 - 04.2022
Call centre quality analyst
Etech Global Services
01.2021 - 04.2023
Senior English teacher
Mother of Hope School
09.2018 - 08.2024
Wings Team Member- Marketing
Red Bull
08.2016 - 04.2017
Bachelor of Arts - Humanities
Saint Xavier's College, Autonomous
06.2015 - 05.2018
Weekly Volunteer
Little Angels School
06.2013 - 03.2014
A-Levels - Humanities
Sophia College for Women
06.2011 - 05.2013
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