Simran Singh
Kapurthala
Summary
Adept IT Technician with a robust background at G.N.P.SEN.SEC.SCHOOL-kapurthala, India, I excel in network troubleshooting and user support, enhancing system efficiency and user competency. My proactive approach reduced downtime by 30%, showcasing my problem-solving skills and ability to foster teamwork and collaboration across departments.
Overview
4
4
years of professional experience
Work History
IT Technician
G.N.P.SEN.SEC.SCHOOL-kapurthala(Punjab) India
India
03.2020 - Current
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Monitored systems in operation and quickly troubleshot errors.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Type.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Configured systems according to prescribed software and hardware frameworks.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Completed detailed reporting on work activities, providing management with insights into IT operations and opportunities for improvement.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
- Developed and documented standard operating procedures for consistent IT service delivery across the organization.
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
- Contributed ideas for process improvement during team meetings, leading to more efficient workflows within the department.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Developed and implemented preventive maintenance procedures.
- Generated reports to track performance and analyze trends.
- Offered assistance in implementing and developing training programs.
Education
Matriculation - Arts
G.N.P.SEN.SEC.SHCOOL
India +2 - Arts
G.N.P.SEN.SEC.SCHOOL
Kapurthala(Punjab) IndiaBCA(Bachelor Of Computer Applications). -
Lord Krishna Polytechnic University
Kapurthala (Punjab) India03.2017
Skills
- Desktop Technical Support
- Hardware Installation
- Technical Support
- Software configuration
- Network Troubleshooting
- Network Maintenance
- Help Desk Operations
- Application installations
- Wireless Networking
- IT Documentation
- Network Security
- Mobile Device Management
- Operating system management
- Server maintenance
- Information Security
- User Training
- Help Desk Management
- Helpdesk services
- Data Recovery
- Software deployment management
- Mobile fleet management
- Problem-Solving
- Technical Troubleshooting
- Teamwork and Collaboration
- Microsoft Windows and Office
- Software Upgrades
- Troubleshooting Network Issues
- Hardware and Software Repair
- Customer Service
- Organizational Skills
- Technical issues analysis
- Desktop support
- Hardware diagnostics
- Device Installation
- Online Chat Support
- Friendly and Patient
- Help Desk Support
- User Support
- Support Services
- Laptop Servicing
- Customer service expert
- Equipment Repair
- Network Certification
- Active Listening
- Incoming Call Management
- Mobile Device Repair
- Microsoft Certification
- Tracking and Documentation
- Mac systems
Languages
Punjabi
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Urdu
Intermediate (B1)
Timeline
IT Technician
G.N.P.SEN.SEC.SCHOOL-kapurthala(Punjab) India
03.2020 - Current
Matriculation - Arts
G.N.P.SEN.SEC.SHCOOL
+2 - Arts
G.N.P.SEN.SEC.SCHOOL
BCA(Bachelor Of Computer Applications). -
Lord Krishna Polytechnic University