Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
References
Timeline
Generic

Simran Sharma

Dunbar,East Lothian

Summary

I am a highly skilled University Student with a strong background in communication, adaptability, and efficient multi-tasking. I confidently demonstrate exceptional customer service, teamwork, and problem-solving abilities. As well as this I have experience in leadership, strategic thinking, and initiative in fast-paced environments. I am adept at organisation and time management, with a focus on achieving goals through effective interpersonal skills. I am thoroughly committed to continuous improvement and excellence in all endeavours. Furthermore I offer strong analytical and problem-solving skills, combined with the ability to communicate effectively. I am very familiar and knowledgeable about team collaboration, with focus on achieving business goals. I am keen and ready to use and develop organisational, communication, and analytical skills in this role.

Overview

8
8
years of professional experience

Work history

Bakery worker

Asda
Dunbar, East Lothian
10.2024 - Current
  • Assisted in preparation and baking of various bread and pastry products ensuring they match the quality standards required.
  • Maintained cleanliness and organisation of workstations and baking equipment to promote a safe working environment.
  • Collaborated with team members to streamline production processes enhancing overall efficiency and workflow.
  • Tracked inventory levels of ingredients and supplies, initiating orders when necessary.
  • Ensured customer satisfaction by providing excellent customer service by recommendations as well as helping customers with locating products
  • Managed stock levels effectively preventing waste or shortages.
  • Achieved efficient workflow with effective time management skills.
  • Maintained strong, cooperative working relationship with bakery team and fellow employees.
  • Handled additional tasks assisting team members during busy holiday periods and employee absences.

Barista/Waitress

The Wishing Tree by The Sea
Dunbar, East Lothian
01.2022 - 09.2024
  • Produced and provided tailored beverages and hot drinks designed to meet customer preferences, securing satisfaction with the service they received.
  • Enhanced efficiency in processing customer orders, cash, and card payments by the use of the EPOS till system.
  • Supervised inventory levels, demonstrating initiative and sourcing produce according to demand.
  • Maintained cleanliness and organisation of work areas, ensuring compliance with health and safety regulations.
  • Collaborated with team members to ensure seamless service during peak hours and special events.
  • Resolved customer complaints with professionalism, aiming to enhance satisfaction and encourage repeat visits.
  • Provided a welcoming atmosphere to customers, promoting return visits.
  • Managed high volume orders during peak hours maintaining quality of service.
  • Trained new staff members on café operations, fostering teamwork and consistency.
  • Upheld excellent relationships with regular clients fostering loyalty and repeat business.

Shop Assistant

West Barns Shop
West Barns, East Lothian
01.2018 - 01.2021
  • Managed daily inventory levels by conducting regular stock checks and ensuring accurate product placement.
  • Handled cash register efficiently, ensuring accurate transactions.
  • Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
  • Organised store displays and promotional materials to create an inviting and visually appealing environment.
  • Monitored cleanliness and organisation of store areas, maintaining a safe and welcoming atmosphere for customers.
  • Updated window displays regularly for fresh store appeal.
  • Greeted every customer warmly, promoting friendly atmosphere.

Education

Bachelor of Arts - Business Management

Queen Margaret University
Musselburgh, East Lothian
09/2023 - 06/2027

Secondary School -

Dunbar Grammar School
Dunbar, East Lothian
08/2017 - 04/2023

Skills

  • Communication
  • Adaptable in fast-paced environment
  • Efficient multi-tasking
  • Self motivated
  • Excellent customer service
  • Adaptability
  • Teamwork
  • Problem Solving
  • Interpersonal Skills
  • Initiative
  • Organisation
  • Time management proficiency
  • Leadership
  • Strategical Thinking

Languages

English
Proficient (C2)
Hindi
Proficient (C2)
Punjabi
Proficient (C2)

Accomplishments

During my studies in higher business in high school we were set a group project to create a brand and a product. We each had a different role within the group and I took it upon myself to be the project manager. I felt as though I would be a good fit for this role as I can confidently lead a team, ensuring that everything operates as smoothly as possible. At the end of our project we had to present to our class and teacher where she then decided which group had won the assignment. My group won the assignment and I was presented a project manager award for being the most effective team leader. I always enjoyed studying business from a very young age therefore receiving this award was very fulfilling.

References

References available upon request.

Timeline

Bakery worker

Asda
10.2024 - Current

Barista/Waitress

The Wishing Tree by The Sea
01.2022 - 09.2024

Shop Assistant

West Barns Shop
01.2018 - 01.2021

Bachelor of Arts - Business Management

Queen Margaret University
09/2023 - 06/2027

Secondary School -

Dunbar Grammar School
08/2017 - 04/2023
Simran Sharma