Simran Gurung

• Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
• Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
• Provided friendly, courteous service, maximising positive customer satisfaction ratings.
• Attended to customer's needs proactively for first-class waiting service.
• Cleaned and set tables quickly after customers left to maximise restaurant capacity.

-Welcoming customers as they enter the café and providing a friendly, hospitable environment.

-Took orders with attention to detail, such as the preferences of coffee blend, dairy, and sugar ratios.

- Followed recipes to prepare a variety of beverages, including various types of coffee and tea.

-Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.

-Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.

-Receiving and processing payments through cash and credit card transactions using the till efficiently.

• Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
• Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
• Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
• Created speciality drinks according to exact customer requests and preferences.
• Refilled replenishables and chilled ingredients, recording out-of-stock items for re-ordering.