Simran Chungh
Summary
Adaptable and reliable professional with robust foundation in problem-solving and communication skills, seamlessly transfer technical knowledge and analytical abilities to new challenges. Demonstrated aptitude for collaborative teamwork and innovative thinking. Improved team workflows, leading to increased productivity and streamlined project deliveries. Recognised for innovative problem-solving and commitment to achieving exceptional results.
Overview
5
5
years of professional experience
Work history
Legal Recoveries Specialist
Flint Bishop Solicitors
Derby
03.2024 - 08.2025
- Enthusiastically and self-motivated to work towards KPIs, using past performances as a benchmark for continuous improvement within the debt recovery department
- Effectively managed competing priorities, ensuring timely completion of tasks, meeting deadlines and contributing to consistently meeting targets
- Provided professional communication with customers and clients alike, delivering case updates, addressing queries and ensuing a positive and supportive client experience
- Maintained strict confidentiality while handling sensitive legal information, ensuring compliance with ethical standards and legal practices
- Anticipated customer needs, providing general administrative support including organizing meetings, managing calendars and handling client inquiries to ensure smooth operation of requests
- Drafting contracts and due diligence of accounts pre-litigation leading to around 30 accounts being closed per day due to resolving matters
Administrative Assistant
NHS Royal Derby Hospital
02.2023 - 03.2024
- Excellent knowledge of NHS protocols and procedures ensuring adherence to regulatory requirements and guidelines which maintains that the patient receives a simple and stress-free experience
- Proficient in utilising electronic patient records (EPR) systems and managing patient information with the utmost confidentiality, as well as ensuring these are regularly up to date and comply with data protection policies
- Exceptional organisational abilities, efficiently managing appointments, schedules and correspondence
- Outstanding attention to detail ensuring accuracy in record-keeping, documentation and data entry
- Ability to multitask and prioritise responsibilities in a fast-paced and dynamic healthcare environment
- Co-ordinating and managing daily administrative tasks which included appointment scheduling, patient registration and maintenance contributing to a streamlined operation
- Communicating with aiding and resolving inquiries accurately and promptly
Admin Manager
Chaiiwala
East London
11.2021 - 04.2022
- Chaiiwala Head Office through internal recruitment – Team Management position within the retail chain
- Responsible for the payroll activities, stock levels and local level bookkeeping integrity across the portfolio of stores. Including appropriate stream of inventory balancing to make sure costs were appropriate with the local demands of each area
- Part of a broader team that oversaw the responsibilities of ten stores, requiring a level of independence to handle individual store challenges but also showcasing high levels of teamwork to address the challenges faced
- Recruited and trained new team members across all stores, whilst ensuring that the training was up to standard and certifying workers were carrying out their activities safely and following brand standards
- Carried out necessary back-office admin activities to support local store as well as team matters involving typical office suite documents as well as spreadsheets.
Shift Manager
Chaiiwala
Derby
10.2020 - 11.2021
- Store was experiencing sales challenges, enacting a change to the store which resulted in an almost two-fold improvement of sales from £3000 to £6000. Similar measures were taken at other franchise locations which also reaped the benefit of the change resulting a broader and sustained improvement in sales
- Joined team as a member of staff but was swiftly given the opportunity to take on shift manager responsibilities – responsible for creating the weekly rota and payroll for a team of 15, trained new recruits to ensure a consistent quality service
- Created and maintained customer relations management system. Acted upon individual initiative to constantly improve within the team and business, shared ideas with superiors
Education
LPC LLM -
Nottingham Trent University
LLB - Law
University of Central Lancashire
Skills
- Qualifications: LPC LLM, LLB, 3 A-levels, GCSEs
- Data Protection and Confidentiality training
- Soft: Mentoring, Team Leadership, Customer Service, Customer Relationship Management (CRM), Interpersonal skills, Administration, Problem-Resolution, Legal Research, Legal Writing, Legal Assistance, Litigation, Westlaw, LexisNexis, Legal Document Preparation
Affiliations
- Travel, Reading, Running, Gym
References
References available upon request.
Timeline
Legal Recoveries Specialist
Flint Bishop Solicitors
03.2024 - 08.2025
Administrative Assistant
NHS Royal Derby Hospital
02.2023 - 03.2024
Admin Manager
Chaiiwala
11.2021 - 04.2022
Shift Manager
Chaiiwala
10.2020 - 11.2021
LPC LLM -
Nottingham Trent University
LLB - Law
University of Central Lancashire
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