SIMRAN ANIL KUMBHARE
Liverpool,UK
Summary
Mechanical Engineering graduate with hands-on experience in maintenance, equipment reliability, and process optimization. Strong background in planning, risk assessments, resource estimation, and cross-functional collaboration. Passionate about continuous learning and innovation in dynamic environments. Adept at collaborating with cross-functional teams to ensure efficient industrial operations.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
William Hill
Liverpool, UK
02.2024 - 02.2025
- Resolved customer inquiries and transaction-related issues with professionalism and efficiency, achieving 98% satisfaction rate
- Demonstrated excellent communication and stakeholder management skills while tailoring solutions to meet diverse customer needs
- Maintained accurate customer data and transaction records, ensuring compliance with company policies and regulatory standards
- Collaborated with cross-functional teams to address technical customer concerns and deliver seamless service
Rail Replacement Coordinator
Arriva Road Transport Services
Liverpool
01.2024 - 02.2025
- Coordinated customer service operations for rail replacement services, achieving 98% compliance rate with regulatory standards
- Received and logged customer inquiries, interpreted requirements, and ensured timely resolution of issues
- Collaborated with internal teams to address special requirements and resolve conflicts, ensuring customer satisfaction
Service Coordinator
IRD Mechanalysis Limited
Mumbai, India
11.2020 - 12.2021
- Led maintenance operations for industrial equipment, focusing on reliability and process optimization
- Managed end-to-end service process, including preparation of quotations, order tracking, and resolving technical inquiries
- Scheduled and coordinated maintenance tasks to attend 95% efficiency and minimize breakdowns
- Interfaced with engineering and supply chain teams to address quality requirements and resolve conflicts efficiently
Education
Master of Science - Mechanical Engineering with Management
University of Liverpool
Liverpool 09.2022 - 09.2023
Bachelor of Engineering - Mechanical Engineering
Don Bosco Institute of Technology
Mumbai 08.2016 - 10.2020
Skills
- Mechanical Maintenance & Equipment Reliability
- CAD & Engineering Design (AutoCAD, SolidWorks, Ansys)
- IT Proficiency: Microsoft Excel, Outlook, Word, and PowerPoint
- Risk Assessments & Compliance
- Project Planning & Project Management
- Failure Analysis & Preventative Maintenance
- Organization & Time Management
- Strong Analytical & Problem-Solving Skills
- Cross-functional Team Collaboration
- Process Optimization & Energy Efficiency
Certification
- Programming for Everybody (Getting Started with Python), Coursera, 06/01/21
- Getting Started with AWS Machine Learning, Coursera, 07/01/21
- Project Management Foundations, LinkedIn Learning, 03/01/22
Projects
Assessment of Gravity-Based Energy Storage Systems
University of Liverpool, 06/2023 - 09/2023
- Evaluated energy storage systems for renewable applications.,
- Conducted structural and safety analysis, ensuring risk mitigation.
Design of Warning Sensor for Sewer Safety
Don Bosco Institute of Technology, 06/2019 - 10/2020
- Designed a gas detection system for hazardous environments.
- Developed and tested prototypes ensuring safety compliance.
Timeline
Customer Service Representative
William Hill
02.2024 - 02.2025
Rail Replacement Coordinator
Arriva Road Transport Services
01.2024 - 02.2025
Master of Science - Mechanical Engineering with Management
University of Liverpool
09.2022 - 09.2023
Service Coordinator
IRD Mechanalysis Limited
11.2020 - 12.2021
Bachelor of Engineering - Mechanical Engineering
Don Bosco Institute of Technology
08.2016 - 10.2020
- Programming for Everybody (Getting Started with Python), Coursera, 06/01/21
- Getting Started with AWS Machine Learning, Coursera, 07/01/21
- Project Management Foundations, LinkedIn Learning, 03/01/22
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