Summary
Overview
Work History
Education
Skills
Timeline
Generic

Simran

Administration Coordinator
Braintree

Summary

Administrative support professional with more than10 years of experience, Knowledgeable Administrative professional well-versed in producing high-quality spreadsheets, reports and presentations Proven history of success in event coordination, staff supervision and office workflow management. I'm committed to exceptional customer service driven by challenges. Detail-oriented and resourceful in spearheading, organizing and completing projects. Management of business operations throughout the business, including creation, implementation, and results facilitation of all hospital functions to maximize efficiencies and maintain budget controls. Coordinated front-office activities of hospital and resolves problems arising from patient’s complaints and unusual requests and inquiries. Managed Incoming & outgoing calls, Call filtrations, Transfer of calls to various departments, Fixing appointments, client relations, billing & invoicing.

Overview

12
12
years of professional experience
3
3
years of post-secondary education
1
1
Language

Work History

Administrative Executive

Monte Carlo Fashions Limited
Ludhiana, Punjab, India
11.2019 - 06.2022

Monte Carlo Fashion Pvt. Ltd, the flagship company of Nahar group Exclusive Brand Outlets in India and two are in Dubai & Kathmandu respectively and over 2500 multi brand outlets across India. Monte Carlo has been awarded the Super brand status in all over the world.


  • I was involved in managing the front office welcome visitors and guests and direct appropriately, Receive, direct, relay telephone and fax messages
  • Record and handle all incoming and outgoing couriers
  • Ensure immediate response while handling incoming & outgoing telephone communication
  • Assist in the planning and preparation of meetings, conferences and conference telephone calls, also I was handling the Branding Bills and Travel bills and updated that bills in SAP software for preparing the indent, release and purchase order.
  • Coordinated office activities and operations, secured compliance to company policies and welcomed, screened and routed guests.
  • Updated reports, managed accounts and generated reports for company database.
  • Received inquiries from corporate customers, major vendors and trade press and delivered informed responses with minimal input from executives.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.

Front Office Executive

Indo European Educational Services Pvt. Ltd.
Ludhiana, Punjab, India
04.2018 - 08.2019

IEES is a renowned Overseas Education, Visa & Immigration Company with Head Office in New Delhi. It was founded more than 18 years ago and has branches all over India.

  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated office activities and operations, secured compliance to company policies and welcomed, screened and routed guests.
  • I was involved in managing the front office, human resource, operations, administration, petty cash and tele-calling (outbound) for the Ludhiana Branch.
  • This has given me an excellent command over MS Office.
  • Also, this job required managing vendors of various office-related tasks – I was involved in negotiating and finalizing deals.

Toddler, Preschool and Pre-K Teacher

Clay Pre - School
Ludhiana, Punjab , India
01.2016 - 03.2018

In Pre School, handling the vital role of Teacher and Mother for the toddlers and Kids, With the fun loving activities where they can learn different manners in fun loving ways.


  • Follow and implement curriculum.
  • Help the kids in their fine motor skills and help them in practice ways with helping hand, Nevertheless promoted sensory development by providing access to different textures.
  • Provide helpful feedback to parents and guardians on a regular or as-needed basis.
  • Plan and prepare classrooms for daily activities to run smoothly and be understood for all who enter the classroom.
  • Create a fun and loving environment for 24+ students daily.
  • Communicate progress and daily activities with parents and members of leadership.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Prepare lesson plans for students according to the age, developmental maturity, and needs of the children being taught, while including fundamental vocabulary, simple shapes, basic colors, letters, and numbers into the curriculum.
  • Address basic interpersonal skills, such as sharing, taking turns, and asking permission in the classroom.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.

Front Office Coordinator

Satguru Partap Singh Apollo Hospitals
Ludhiana, Punjab , India
07.2010 - 08.2015

Apollo Group is one of the largest integrated healthcare groups in the region; it also did successfully catalyze the private healthcare revolution in the country. Apollo today has made every aspect of their lofty mission a reality. Along the way the journey has touched and enriched 37 million lives that came from 120 countries.


  • Here I managed the calendar, performed administrative work, including receptionist and data entry duties.
  • Welcomed patrons and immediately offered assistance by asking open-ended questions.
  • Collect patient and client documents and information upon referral.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Monitored office supplies by checking inventory and placing orders.
  • Created and updated records and files to maintain document compliance.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.

Call Centre Executive

Frankfinn Institute of Air Hostess Training
Ludhiana, Punjab, India
08.2009 - 06.2010
  • Managing inbound and outbound calling for enrollment of students.
  • I was also responsible to look after a team of fifteen employees on day-to-day basis
  • This job taught me a lot a about people-management and motivational skills
  • I quickly learned to adapt to changes as the company constantly modified its requirement and I was responsible for bringing my team on the same page and ensuring that the changes were communicated to potential candidates properly.
  • Developed and maintained courteous and effective working relationships.
  • Resolved problems, improved operations and provided exceptional service.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Education

Graduate - Bachelors of Arts

Punjab University
Chandigarh
04.2010 - 04.2012

Professional Diploma - Aviation, Hospitality, Travel and Tourism, First Aid Training , BBC Active English Training

Frankfinn Institute of Air Hostess Training
Ludhiana, Punjab India
03.2009 - 05.2010

Skills

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Timeline

Administrative Executive

Monte Carlo Fashions Limited
11.2019 - 06.2022

Front Office Executive

Indo European Educational Services Pvt. Ltd.
04.2018 - 08.2019

Toddler, Preschool and Pre-K Teacher

Clay Pre - School
01.2016 - 03.2018

Front Office Coordinator

Satguru Partap Singh Apollo Hospitals
07.2010 - 08.2015

Graduate - Bachelors of Arts

Punjab University
04.2010 - 04.2012

Call Centre Executive

Frankfinn Institute of Air Hostess Training
08.2009 - 06.2010

Professional Diploma - Aviation, Hospitality, Travel and Tourism, First Aid Training , BBC Active English Training

Frankfinn Institute of Air Hostess Training
03.2009 - 05.2010
Simran Administration Coordinator