Summary
Overview
Work History
Education
Skills
Timeline
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Simraj Gill

Aylesbury

Summary

I am an experienced client and apprenticeship relationship manager with a proven track record of delivering high-quality apprenticeship program's and end-point assessments across the legal, tech, and aviation sectors. I excel in stakeholder management, programme delivery, regulatory compliance, and driving continuous improvement. I'm confident influencing senior leadership, leading process enhancements, and ensuring a learner-focused approach in everything I do. With strong planning, communication, coaching, and analytical skills, I bring a flexible and collaborative mindset to every role I take on

Overview

8
8
years of professional experience

Work History

EPA Relationship Manager / Apprenticeship Manager

Kaplan
07.2025 - Current
  • Responsible for the day-to-day interactions with all stakeholders for all matters concerning apprentices, and day to day management and administration of Kaplan’s role as the EPAO for the solicitor apprenticeship standard. You will help us deliver a world-leading assessment journey for our apprentice candidate and support them on their SQE journey whilst managing our relationship with the regulator and third parties regarding all apprentice related activities
  • Key Responsibilities:
  • Acted as primary liaison with regulators, training providers, and employers, maintaining strong relationships and ensuring compliance with EPA and APAR requirements.
  • Subject matter expert on solicitor apprenticeships; advised internal teams on regulatory developments (e.g. EPA, DfE, IFATE).
  • Led continuous improvement of the apprentice journey and influenced senior leadership and stakeholders to enhance operational processes.
  • Managed day-to-day administration of Kaplan’s EPAO responsibilities, including apprentice registration, progression tracking, results reporting, and certification.
  • Oversaw communications (web/email) and maintained up-to-date process documentation and SQE website content.
  • Represented Kaplan in meetings with industry bodies (e.g. Trailblazer Group, SRA, DfE) and provided timely data, feedback, and reporting.
  • Managed and maintained solicitor apprenticeship content on Kaplan SQE web pages, ensuring clear guidance for all audiences.
  • Implemented internal quality assurance processes to enhance EPA services and coordinated regular reviews of EPA agreements.
  • Ensured compliance with certification processes, data accuracy, and reporting requirements, working closely with Training Providers and internal teams.
  • Maintain an accurate record of the anticipated apprentice pipeline and tracking the progress of apprentices through the SQE

Client Relationship Manager

BPP University Law School
09.2023 - 07.2025
  • Working closely with key internal departments, including Award Leaders, and externally with the client, the CRM will be responsible for ensuring programmes run successfully to achieve client retention. The role includes pro-actively running the client’s portfolio of programmes. The CRM will act as a key point of contact between BPP and the client, working closely with the programme delivery to ensure service and programme requirements are met.
  • Key Responsibilities:
  • Establish and maintain strong client relationships through regular and structured contact that will include face to face meetings and telephone/email communications.
  • Act as a key point of contact for the client training team and senior stakeholders: to Chair client meetings and organise events.
  • Prepare and conduct programme reviews and provide feedback to the client.
  • Awareness of student results across schools, and associated analysis where required.
  • To create a plan and schedule accordingly to meet the client’s needs.
  • Ensure the client is aware of the portfolio of available programmes across schools and link the client with AD Ms to progress.
  • Work with internal departments to ensure that everything is in place to ensure the end-to-end programme logistics runs smoothly and on time: Ensure communication to students/apprentices/clients of programme structure at each cohort is timely and clear.
  • Lead on programme related contact with students e.g., kick-off calls, re-sit calls, deferral calls.
  • Work with internal teams to discuss and confirm any changes to the educational programme and feeding this back to the client.
  • Liaise with internal teams to discuss programme activity on a frequent basis.
  • Conduct intervention calls with learners and managers as required.
  • Work with Faculty and Subject Matter Experts to ensure communication of deadlines to the client is timely.
  • Liaise with Resourcing team to ensure programme scheduling and tasks take place in desired timescale.

Cisco Digital Technical Degree Apprenticeship Skills Coach

QA LTD
09.2020 - 08.2023
  • Based on site at Cisco, I work closely with the Cisco internal Apprenticeship team and QAA Degree Apprenticeship team, I coach and mentor students to successfully complete their Degree Apprenticeship programme. Also working in collaboration with, QAA, Induction Partners, Administrators and Academic Tutors to ensure that data management is of a high standard and that all students are being given sufficient, valuable & quality support throughout their learner journey.
  • Key Responsibilities:
  • Provide an excellent account management service to employer partners to maintain and grow existing relationship value resulting in high levels of employer satisfaction
  • Ensure learners have clear objectives termly to support their timely progression.
  • Manage, with some guidance, a targeted number of Cisco learners throughout their learning journey, working closely with the apprenticeship team and managers to ensure on going development and progression.
  • Provide face to face/Virtual coaching, on demand to best support individual learner needs
  • Support learners through their learning journey to successful completion of their EPA
  • Observe, review and provide feedback on evidence produced by learners throughout their Apprenticeship, to support completion of Work Based modules, EPA and meet the needs of the Awarding Organisation
  • Identify ongoing learners who are at risk of failing to meet the requirements of Gateway and EPA.
  • Proactive communication with Academic team, via direct contact and system engagement as appropriate, at all times to ensure learner support & progression.
  • All activity and learner engagement delivers a positive learner experience and supports, progression, achievement and retention.

Apprentice Programme Executive

BRITISH AIRWAYS
03.2020 - 09.2020
  • As Apprentice Programme Executive I play a key role in ensuring a smooth end to end process from targeted marketing to offboarding. Along the way I also ensure apprenticeship-specific requirements are completed in partnership with our training providers. Whilst Reporting to the Apprenticeship Operations & Delivery Manager my role supports efficient and effective delivery of apprentice programmes for the learner and the business
  • Key responsibilities:
  • Proactively delivering the planning, logistics and administration required to ensure the ongoing smooth running of apprentice programmes
  • Managing the coordination and presence at selected Careers events, recruitment fairs and talent attraction campaigns for apprentices
  • Coordinating the recruitment assessment centres delivery, supporting the Apprentice Programme Managers
  • Working closely with the relevant parties to ensure that learning resources are understood in the planning of each event, leading the delivery of administration and logistics required for each apprentice programme
  • Supporting the Apprenticeship Levy and Standards Manager to implement an effective initial assessment, individual learning plan preparation and ‘sign up’ for apprentices.
  • Assisting in the delivery of an apprentice framework across the wider business that ensures placements are beneficial to the business and the individual
  • Managing the accurate raising and receipting of CPS, tracking overall forecasts vs actuals and monitor budgets, for all apprentice programme related activity
  • Assess Learner work and other activities and feedback on progress towards completion of all relevant paperwork for the induction process
  • Delivery of training for underpinning knowledge to support Learners’ successful completion of units towards their Apprenticeship Programme
  • Deliver Key Skills and Functional Skills training, assessment and Employment Rights and Responsibility training.
  • Carry out training reviews with learners at intervals in accordance with ESFA and Company guidelines.
  • Contribute to the implementation of quality systems and processes.

Engineering Duty Manager Assist

BRITISH AIRWAYS
01.2018 - 03.2020
  • The role predominately supports the delivery of departmental objectives and is expected to deal with internal/external areas of British Airways and suppliers. The role will use standardised processes and systems, which may be complex and require specific knowledge, with the focus always being on service delivery and customer satisfaction.
  • Key achievements:
  • Successfully transformed the deep cleaning programme for the British Airways fleet, achieving 11% improvement in customer satisfaction and receiving recognition from the senior management team of Engineering.
  • Supported the Operational control centre by covering the Engineering Duty Managers desk on nightshifts in times of need
  • Leading, motivating and providing inspiration to a team
  • Successfully negotiated with operational aircraft controllers to gain sufficient downtime for the Ultra clean aircraft.
  • Developed aircraft maintenance input tracking sheets, providing status information, critical path information and estimated time serviceability
  • Co-ordinated and managed operational defects that influenced the customers to be worked in both terminals and hangars
  • Created an Operations quarter master list dashboard which gives a detailed overview on what spares are on order for the base operation.
  • Managing the robbery process in the base operation, which saw a significant decrease in the total amount of robberies required
  • Maintained compliance across the BA fleet providing support to the Planning department

Education

Real Estate Agent Introduction Course -

One Education
01.2020

BTEC Level 3 - Business Administration

SEMTA
01.2017

NVQ Level 2/3 - Business Administration

SEMTA
01.2017

NVQ - Business Administration And Management

British Airways Engineering Business Support Apprenticeship
London
01-2017

BTEC Level 2 - Business Administration

SEMTA
01.2016

Level 2 Functional Skills - undefined

SEMTA
01.2016

10 GCSE’s A- C - Maths and English

Magna Carta School
01.2016

Skills

  • Programme & Stakeholder Management
  • Apprenticeship & EPA Expertise
  • Regulatory Compliance (DfE, IfATE, SRA)
  • Communication & Influencing at Senior Level
  • Data Analysis & Reporting
  • Coaching, Mentoring & Feedback Delivery
  • Process Improvement & Quality Assurance
  • Customer & Learner-Centric Approach
  • Account management
  • Analytical problem solving

Timeline

EPA Relationship Manager / Apprenticeship Manager

Kaplan
07.2025 - Current

Client Relationship Manager

BPP University Law School
09.2023 - 07.2025

Cisco Digital Technical Degree Apprenticeship Skills Coach

QA LTD
09.2020 - 08.2023

Apprentice Programme Executive

BRITISH AIRWAYS
03.2020 - 09.2020

Engineering Duty Manager Assist

BRITISH AIRWAYS
01.2018 - 03.2020

BTEC Level 3 - Business Administration

SEMTA

NVQ Level 2/3 - Business Administration

SEMTA

BTEC Level 2 - Business Administration

SEMTA

Level 2 Functional Skills - undefined

SEMTA

Real Estate Agent Introduction Course -

One Education

NVQ - Business Administration And Management

British Airways Engineering Business Support Apprenticeship

10 GCSE’s A- C - Maths and English

Magna Carta School

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Simraj Gill