Simrah Ajaz
Bradford
Summary
Motivated and organized professional with extensive experience in communication, customer service, and administration. Proficient in managing high volumes of inquiries through various channels while ensuring professionalism and empathy. Demonstrated ability to assess customer needs, deliver accurate information, and resolve issues promptly. Committed to community engagement, with a history of participating in charity fundraising initiatives in Bradford.
Overview
2
2
years of professional experience
Work history
Admin Assistant
Balloon & Decor Business
11.2024
- Managed customer enquiries and booking requests via phone, email, and social media.
- Listened to client needs and provided clear information and confirmations.
- Maintained accurate digital booking records and customer details.
- Coordinated with clients and team members to ensure smooth service delivery.
- Created promotional content and responded promptly to messages.
Administrative Work Experience
Cooper Hall Solicitors
10.2024 - 11.2024
- Assisted with administrative tasks including preparing documents and maintaining client files.
- Observed professional client communication and confidentiality practices.
- Conducted research and maintained accurate digital records.
- Supported office organisation and data management tasks.
Front of House Team Member
Haute Dolci
07.2022 - 11.2023
- Acted as first point of contact for customers, providing a friendly and welcoming service.
- Answered customer questions, handled complaints calmly, and offered solutions.
- Processed transactions accurately and efficiently.
- Worked well under pressure during busy periods.
- Supported team members to maintain smooth daily operations.
Education
LLB - Law
University of Law
Leeds 09/2024 -
A-Levels - Law, Sociology, History
Dixon Sixth Form Academy
Bradford 09/2022 - 06/2024
GCSEs - Maths, English, Science & additional subjects
Bradford Girls' Grammar School
Bradford 09/2017 - 06/2022
Skills
- Excellent telephone manner and active listening
- Clear verbal and written communication
- Handling customer and client enquiries professionally
- Data entry and accurate record keeping
- Microsoft Office (Word, Outlook, Excel)
- Time management and multitasking
- Problem-solving and solution-focused approach
- Empathy and patience when supporting service users
- Teamwork and collaboration
- Public speaking
- Problem-solving
COMMUNITY & CHARITY EXPERIENCE
Bradford, Charity Fundraising, Participated in local charity fundraising events supporting community causes in Bradford., Engaged with members of the public to raise awareness and encourage donations., Worked as part of a team to support event organisation and success.
Timeline
Admin Assistant
Balloon & Decor Business
11.2024
Administrative Work Experience
Cooper Hall Solicitors
10.2024 - 11.2024
Front of House Team Member
Haute Dolci
07.2022 - 11.2023
LLB - Law
University of Law
09/2024 -
A-Levels - Law, Sociology, History
Dixon Sixth Form Academy
09/2022 - 06/2024
GCSEs - Maths, English, Science & additional subjects
Bradford Girls' Grammar School
09/2017 - 06/2022