Summary
Overview
Work History
Education
Skills
Timeline
Generic

Simone Williamson

Derby ,Der

Summary

A compassionate, respectful, and caring healthcare professional committed to delivering the highest standards of patient care. Experienced in managing challenging situations with empathy while maintaining professionalism and assertiveness. Skilled in effective communication, both in person and by telephone, ensuring clear boundaries and prioritising safety. Proficient in using NHS IT systems and eager to expand knowledge within new areas of healthcare. Adept at assessing patients based on clinical direction and referring them to appropriate services. Collaborates closely with health and social care staff across various settings, responding to urgent demands and tight deadlines independently or as part of a team. Possesses a good sense of humour essential for handling the stresses of healthcare work.

Overview

16
16
years of professional experience
2
2
years of post-secondary education

Work History

Discharge Support Officer

University Hospitals of Derby and Burton
Derby , Derbyshire
04.2017 - Current

Discharge Planning:

· Conduct comprehensive discharge needs assessments for patients, identifying potential barriers to discharge and coordinating necessary interventions.

· Develop individualized discharge plans in consultation with the multidisciplinary team, including patients, families, and relevant community services.

· Monitor progress towards discharge goals and adjust plans as needed.

Communication and Liaison:

· Communicate effectively with ward staff, clinicians, social care providers, and other stakeholders to ensure smooth discharge planning.

· Liaise with community services to arrange necessary post-discharge support, including home care, rehabilitation, and follow-up appointments.

· Advocate for patients' needs to facilitate timely discharge.

Administrative Tasks:

· Maintain accurate and up-to-date patient records related to discharge planning.

· Utilize electronic systems to document discharge plans and progress.

· Track key performance indicators related to discharge times and patient satisfaction.

Patient and Family Support:

· Provide information and support to patients and families regarding discharge planning and post-discharge care options.

· Address concerns and facilitate communication between healthcare providers and patients/families.

Quality Improvement:

· Identify areas for improvement within the discharge planning process and implement changes to optimize patient flow.

· Participate in initiatives to promote best practices in discharge planning across the Trust.

Required Skills and Qualifications:

  • Excellent communication and interpersonal skills to effectively interact with patients, families, and healthcare and social care professionals.
  • Strong organizational and time management skills to manage a complex caseload.
  • Knowledge of healthcare policies and procedures related to discharge planning.
  • Understanding of social care systems and community resources available to patients
  • Ability to work independently and as part of a multidisciplinary team


Health care assistant

Abbeydale Nursing Home
Derby , Derbyshire
06.2013 - 04.2017
  • Assisted in patient care, improved comfort and well-being.
  • Delivered high-quality patient service by maintaining cleanliness in the clinical areas of the Nursing Home.
  • Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
  • Upheld patient confidentiality at all times whilst performing duties as per data protection policy.
  • Assisted in physical therapy sessions with patients to promote mobility improvement.
  • Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
  • Kept detailed records of patient progress, implementing care plans, monitoring and communicating any change in a patients condition.
  • Monitored vital signs of patients accurately for accurate readings, highlighting any deviations.
  • Liaised between patients and healthcare professionals, facilitated effective communication channels.
  • Escorted patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort.

Student

East Midlands College of Health and Beauty
Derby , Derbyshire
09.2011 - 07.2013

I undertook a level 3 course in Health and Beauty which involved both study in the classroom environment and practical sessions with volunteer customers.

Sexual Health support worker

Derbyshire Community Health Services NHS Trust
Chesterfield, Derbyshire
08.2009 - 09.2011
  • My role was to engage young people about the Young People's National Chlamydia Screening Programme.
  • Identified Young People who met the criteria for the Programme based on specified criteria.
  • Explained the risks of having Chlamydia and not having any symptoms, ensuring that the young people had enough information to make an informed decision about taking part in the screening - referring the young person to the qualified staff for any queries that I couldn't answer or were above my remit.
  • Explained the process of the test and getting the results and details of accessing treatment if required.
  • To provide the test pack and give instructions of how to use.
  • Once the test was completed and returned I would complete the necessary documentation, ensuring details were accurately recorded.



Education

NVQ Level 2 - Health and Beauty

East Midlands College of Health and beauty
Derby
09.2009 - 07.2011

Functional Skills Key Stage Maths and English - Key Stage Maths and English

Landau Forte College
Derby
04.2009 - 09.2009

Skills

  • I am a compassionate, respectful and caring person, committed to delivering the best care to patients/ families to really make a difference for them I am resilient and determined to give the highest standards of care
  • I understand that when patients / their families are unwell, frightened or worried that they need to have a sympathetic and calm care worker at the end of the phone, I am able to experienced and committed to delivering this response I maintain a professional and assertive demeanour when managing challenging situations involving patients or families balancing empathy with still being able to set clear boundaries and make decisions that prioritise safety and fairness
  • I am a good and effective communicator and understand the importance of both listening and hearing patients/ families and service partners Much of my current role is engaging in communicating in person and by telephone
  • I am used to using NHS IT systems and am keen to learn new skills and gain more knowledge within a, new to me, area of health care
  • I currently assess patients based on the clinical direction I receive and refer patients to the services that best meet their needs
  • I work closely with staff in both health and social care, ranging from the Consultants and ward staff in acute care, staff within Primary Care, the ambulance services, nursing and residential homes staff and social care both within the hospital and in the community
  • I am able to respond to urgent demand and work to tight deadlines I am able to work independently but am also a good team player, building and maintaining supportive and effective relationships with colleagues I have a good sense of humour which is important when working in health care and its related stresses

Timeline

Discharge Support Officer

University Hospitals of Derby and Burton
04.2017 - Current

Health care assistant

Abbeydale Nursing Home
06.2013 - 04.2017

Student

East Midlands College of Health and Beauty
09.2011 - 07.2013

NVQ Level 2 - Health and Beauty

East Midlands College of Health and beauty
09.2009 - 07.2011

Sexual Health support worker

Derbyshire Community Health Services NHS Trust
08.2009 - 09.2011

Functional Skills Key Stage Maths and English - Key Stage Maths and English

Landau Forte College
04.2009 - 09.2009
Simone Williamson