A compassionate, respectful, and caring healthcare professional committed to delivering the highest standards of patient care. Experienced in managing challenging situations with empathy while maintaining professionalism and assertiveness. Skilled in effective communication, both in person and by telephone, ensuring clear boundaries and prioritising safety. Proficient in using NHS IT systems and eager to expand knowledge within new areas of healthcare. Adept at assessing patients based on clinical direction and referring them to appropriate services. Collaborates closely with health and social care staff across various settings, responding to urgent demands and tight deadlines independently or as part of a team. Possesses a good sense of humour essential for handling the stresses of healthcare work.
Discharge Planning:
· Conduct comprehensive discharge needs assessments for patients, identifying potential barriers to discharge and coordinating necessary interventions.
· Develop individualized discharge plans in consultation with the multidisciplinary team, including patients, families, and relevant community services.
· Monitor progress towards discharge goals and adjust plans as needed.
Communication and Liaison:
· Communicate effectively with ward staff, clinicians, social care providers, and other stakeholders to ensure smooth discharge planning.
· Liaise with community services to arrange necessary post-discharge support, including home care, rehabilitation, and follow-up appointments.
· Advocate for patients' needs to facilitate timely discharge.
Administrative Tasks:
· Maintain accurate and up-to-date patient records related to discharge planning.
· Utilize electronic systems to document discharge plans and progress.
· Track key performance indicators related to discharge times and patient satisfaction.
Patient and Family Support:
· Provide information and support to patients and families regarding discharge planning and post-discharge care options.
· Address concerns and facilitate communication between healthcare providers and patients/families.
Quality Improvement:
· Identify areas for improvement within the discharge planning process and implement changes to optimize patient flow.
· Participate in initiatives to promote best practices in discharge planning across the Trust.
Required Skills and Qualifications:
I undertook a level 3 course in Health and Beauty which involved both study in the classroom environment and practical sessions with volunteer customers.