Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Compassionate, creative and effective Teacher with valuable experience in classroom administration, professional development and project planning. Equipped with extensive background in versatile education environments. Student-centric instructor, academic facilitator and motivational coach. Competent at performing independently or as member of teaching team. Well-versed in classroom and online technologies.
Highly innovative and resourceful education professional who quickly identifies and resolves challenging classroom situations.
Charismatic and dependable Teacher with 2 years of experience delivering educational assistance and instruction to various levels of learners. Committed to providing students with the necessary tools to achieve academic goals, instilling love of learning and cooperative teamwork. Adept in application of excellent communication and problem solving skills.
Overview
13
13
years of professional experience
Work history
Therapeutic Learning Practioner
Fair Ways
Swanwick SEMH School
10.2022 - Current
Liaised with teaching professionals from different disciplines and crafted action plans for tutoring slow learners.
Designed lesson plans and resources for learners receiving learning support.
Used assessment results to inform future planning, teaching and curricular development.
Reviewed and adjusted targets for personal learning plans after administering tests.
Worked with individual students, providing personalised educational, behavioural and emotional support.
Contributed to organising extra-curricular activities to promote social development of learners.
Collaborated with teachers to ascertain learning requirements and implemented study plans to achieve goals.
Monitored progress and wrote reports on pupils receiving learning support.
Developed tasks and challenges to refresh content knowledge and boost comprehension.
Explained and illustrated concepts in different ways to promote understanding.
Learning support worker
Fair Ways
Fort Wallington SEMH School
04.2022 - 10.2022
Provided support in social, physical and emotional areas to assist clients with integration into local community.
Led group activity programmes to support independence and encourage community inclusion.
Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
Continuously promoted best practices in health, safety and security to safeguard service user welfare.
Conducted one-to-one and group support sessions, helping young people to achieve education plan objectives.
Administered medication with rigorous planning and recordkeeping.
Maintained awareness of child protection issues and established procedures.
Prepared engaging, effective learning materials to boost stimulation and encourage further academic interest.
Prepared positive, productive learning environments with engaging wall displays and effective resources.
Gave students papers related to assignments and collected finished work.
Delivered additional learning support opportunities to small student groups, enabling improved academic confidence.
Assisted teacher with using support equipment and computers during lessons.
Cruise Check-in Agent
Royal Caribbean
08.2010 - Current
Verified customer passports and documentation to travel.
Recorded accurate passenger information to eliminate ticketing errors.
Educated clients on current travel restrictions, providing relevant and up-to-date information by phone and email.
Created and communicated clear, detailed itineraries ahead of travel.
Advised customers on specific visa and passport requirements.
Patient Pathway Co Ordinator (Medical Secretary
NHSP
02.2022 - 04.2022
Within this role I worked in a small team at UHS in the Maxiifacial Dpt, Here I looked after consultants and generic consultants, SHO's, Fellows
I would upload consultants Dictaphones to a system called Alden and dictate letters that were being sent out to patients, GP's Dentists, and other health care providers
I would register referrals coming in and create patient pathways
I would book meetings and cancel and rebook patient appointments if necessary
I would scan on all corresponding information and update patient records
Prepared correspondence, audio transcription, reports and general typing.
Managed and successfully resolved patient inquiries, maintaining records and informing relevant personnel.
Registered information on database to maintain accurate and updated details.
Typed dictation from doctors and updated charts of patients.
Reminded patients regarding upcoming appointments to streamline schedule.
Accounts assistant
LST Projects Ltd
07.2021 - 01.2022
I was made redundant from this role Jan 2022
My main duties were to help the financial controller with the following daily duties
Processing purchase ledger and sub-contractor invoices
Bank reconciliations, assisting with
Producing accurate and timely monthly financial statements, analyses, and reports
Performing month-end closing and financial reporting, and other relevant day to day tasks
Systems I used, Equa 2 To process subcontractor invoices and Sage for all purchase invoices.
Maintained nominal and subsidiary ledgers.
Reconciled all company accounts, including credit cards and expenses.
Managed payroll by tracking employee hours and entitlements.
Met deadlines by managing workload independently.
Supported preparation for annual audit process.
Verified items billed against items received, following up with vendors to reconcile variances.
Account's assistant
Exsel Pumps Ltd
04.2021 - 07.2021
Within this role my main duties are to
Export and manipulate excel spreadsheets
Updating the weekly aged receivables spreadsheet with information
I make payments via Bankline, set up payment runs
Update the monthly stock count & update the cashflow daily
Process invoices/ credit notes, Credit control
The systems/ software packages I use are Xero, Syrinx, Hubdoc, Approvalmax, Zero transfer tool, Gmail
Account's assistant
Knightsgate UK ltd
09.2020 - 04.2021
Within this role I worked as an account's assistant using Xero to upload invoice & credit notes from suppliers and making sure the invoices were paid within the agreed payment terms
My main duties were
Sub-contractor invoices and hours were inputted onto Xero
CIS deductions
Bank reconciliation
Supplier statements reconciliation
Creating spreadsheets for each new site and keeping a running total of materials purchased with suppliers
Paying utilities for each site and houses built
Liaising with construction site managers RE material and plant hire invoices
General day to day accounts jobs
Keeping check of the accounts email box.
Credit Controller/ Bookkeeper
Vicon Industries
12.2019 - 09.2020
Responsible for the overall control, management, and day to dayrunning of the Company's multi-currency accounting systems
All credit control activities
Management of all banking procedures including foreign currency
Accounts
Liaison with parent company finance department
Main Duties to:
Manage and maintain the Company's accounting systems including purchase and sales ledger, invoicing, nominal ledger and preparation of monthly VAT returns, Intrastat and EC sales reports
Administer BACS payments, foreign currency transfers, raising cheques and bank reconciliations
Preparation of monthly management accounts to local UK management and US head office including consolidation of German subsidiary accounts
Collection of payments from customers and chasing overdue payments
Interface with external auditors and other regulatory bodies
Assist the Managing Director in the annual budgetary process
Be part of the management team at Vicon and to effectively liaise with all other departments and in the Company
Raising children
Accounts and payroll assistant
Martins Rubber Company
12.2017 - 09.2019
Within this position I work in a team of 3 running the accounts dpt
My main duties are to
Input invoice & credit notes onto a system called Access Supply Chain Management (ASC) daily along with
Completing the weekly payroll from start to finish
Using excel and creating a spreadsheet and inputting hours and making sure all figures match up and everything balances
Submitting figures to HMRC
I would assist with management accounts
Completing the GRNI stock and nonstock report
I would release and hold orders to do with customer purchases
I would keep track of holiday/ sick request on an Excel spreadsheet and update it accordingly
On a daily morning basis, I would make sure proforma invoices and invoices were all paid and sent out on time
Liaise with customers and suppliers with regards to customer accounts and chase payments.
Onsite London
06.2017 - 09.2017
Accounts Assistant
Biome Bioplastics
01.2017 - 04.2017
Within this position I would
Assist with the bank reconciliations
VAT returns
Updating HMRC monthly VAT returns
Book shipments from Germany to the USA
Use all tax codes dealing with German VAT, EU & USA
Post payments and ensure all are coded, authorised, processed, and reconciled between the bank and sage
Assist with payroll
Pay expenses
Print off statements from bank line RBS/NATWEST
Reconcile petty cash
Update spreadsheets and input formulas on EXCEL
Use Alliance to raise PO, SO and credit notes
Pay suppliers
Assist with the management account duties
To assist with the preparation of monthly budgets
Updating the journals and monthly reports
Recharges to groups
Reconciling customers payments.
Accounts assistant
07.2016 - 01.2017
My main job within this role is to update the plant liabilities each week
Process plant and material invoices, process employee's expenses each month and input any outstanding invoices and delivery ticket for month end
I take calls from suppliers chasing payments I also make contact via email and over the phone with suppliers RE payments and queries
Process all agency (sub-contractors) staff time sheets each week
Add money on to the liabilities each day to process invoices
Check the supplier ledger to see if any outstanding invoices have been paid
Go through statements from suppliers checking we have paid invoices on time
Assist with the bacs run each week
Used Efin package
Ensuring all payments are correctly coded
Ensuring all the weekly and monthly deadlines are met within the timelines and ensure all appropriate signatures are on relevant documentation and in line with company policy whilst maintaining confidentiality.
Accounts Assistant
Kiwi and Costa have Enterprise
06.2016 - 07.2016
My main responsibilities within this role are to
Make sure all incoming invoices are paid on time
Month end calculations
Inputting in the right lines to match figures
Liabilities are on the system and the figures all match up when processing payments
Weekly payment runs and paying staff expenses from the bank account
Bookkeeping
HR duties, keeping the ledgers up to date
Software system we used was called Xero
Exchequer Officer Finance
Christchurch, Dorset district council
10.2015 - 06.2016
I was currently working in the finance department 3 days a week; my main duties were to
Register invoices and input data onto a computer system called Efinancials
Making sure the Ledger accounts are correct and all invoices are set up with a Bacs, Cheque and direct debit payments
Register invoices, and prepare them into batches ready for payment runs each week
Send them to the accountants for signing off and make sure GRN's are sent to the right Dpts and credit notes are in put
Check all information is correct and check bank details of suppliers and make sure all invoices have been paid
Setting up the self-portal machine so members of the public can make their council tax, licensing, building and planning payments
Checking the float is set up each day and running the cash office and using the Paris system
A little credit control
Taking calls from debtors chasing invoices and tracing payments and making sure invoices are received and processed
Sending and receiving emails and keeping a close eye on the exchequer outlook inbox
I also worked in the cash office inputting data taking card payments and logging petty cash takings; This role was mainly based around the purchase ledger.
Customer Service Officer
Christchurch and East Dorset District Council
01.2015 - 01.2016
I worked for Christchurch and East Dorset council, I worked between the two councils running the main switch board and dealing with any customer related queries
I used a computer system daily to transfer calls to the relevant department
I often worked in the print and post room printing off agenda's, posters and invitations, anything to do within the council's environment
I have a good knowledge regarding council tax queries and housing benefit queries
I helped customers with filling in paperwork and take photocopies of customer's documents for housing applications
I did the post round and collected all the benefits, council tax, public health, elections and finance post, and I frank outgoing mail
I look for planning applications for customers and make sure the files are filed correctly.
Customer support advisor
Old Mutual Wealth
05.2013 - 07.2014
Here I worked as a support handler and first point of call for customers ringing to find out about their bonds, ICA's and pensions
I would help them with their enquiries, and they could be from, wanting to take money out, put money in, enquiries regarding their life insurance making claims and shutting accounts down
I would deal with all these situations to a certain extent unless I needed help from a senior member of staff
Math's played a huge part in this role as I was dealing with calculations every day and working out percentages
Providing customers with any information they required such as, filling out online forms to sending them Emails with their personal information
This was a very fast paced challenging role and security was always strict especially as we were dealing with customer's monies and personal information.
community care worker
Selective Care
07.2013 - 04.2014
Working in and around Southampton providing personal care and rehabilitating service user who have just come out from hospital
My main duties were to prompt medication from blister packs, help with personal care hoist service user in and out of bed
And provide care
I also did their daily shops and provided a sitting service for them
I have attended in house training which enables me to do provide a lot more care to the service users
I would care for the elderly and young members of the public providing care for them within their own homes/nursing homes
I would care for clients with many illnesses ranging from dementia, Alzheimer's, disabilities, weight problems, chronic illnesses, and people who just need reassurance
My main duties were varied and consisted of helping with washing, helping to exercise routines, giving medication, shopping, dressing, and general health care
I enjoyed helping and learning how to change catheters disposing of medical equipment and learning about all sorts of diseases
I had a lot of training within this role for me to carry out important tasks.
Southampton General Hospital
08.2012 - 11.2012
At SGH as an administrator
My main duties were, to pre-register referrals that came into the hospital from doctors, other hospitals and Consultants
I used a system called Camis, this is where the pre-registration would begin to take place
I put all referrals on to this system and then created a pathway for patients so then their 18-week treatment would begin from that date
Along with booking patient's appointments I would also cancel and make new appointments
I dealt with incoming and outgoing post as well as internal post
This role was very challenging at times which is what I enjoyed as I was always busy with work and my job was varied
I gained a fine eye for detail and used the advantage to my best for me to complete work and meet deadlines
I have gained great experience from doing this.
Admin Support (PA
NHS Headquarters
02.2012 - 06.2012
I worked at the NHS headquarters in Southampton in the Estates department as a PA
I provide admin support and deal with all inquiries ranging from booking meetings, scheduling appointments, updating diaries and amending agendas
I also took minutes during meetings and then re wrote them up into a text
I worked on a part time basis and very much enjoy this job.
Medical Booking Clerk
Care UK / NHS
11.2011 - 02.2012
I would archive files alphabetically; I located files and got them ready for clinics for the rest of the week
I checked paperwork and then filed all paperwork away correctly
I checked files on a computer system and located what departments they had been tracked out to
Throughout the day I collected files and stored them away in the appropriate places
The systems I used to locate files were called Proxima & RFID
To use these systems, you had to been trained and be allowed access.
Education
Totton college
2016
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London school of Beauty Therapy
2011
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Woolston Secondary School
2005
Skills
Care plan development
Medication administration
Life skills development
Clean driving record
Quality improvement techniques
Intervention techniques
Safeguarding policies
Interests
Hobbies
, In my spare time I enjoy shopping, listening to music and socializing with friends and occasionally reading books and helping friends when i am needed. I have recently taken part in an after-school club In Bittern, helping with children and interacting with them. I am a member of the New Testament Church of God which I attend a service every Sunday Morning. I have now taken up a hobby of tweaking friends CV's and applying for jobs which suit their skills and their previous experiences