Simone Regano
Summary
Confident professional with talent for building relationships and providing exceptional customer service. Skilled in high-end sales and communication, with knack for understanding client needs and delivering tailored solutions. Committed to enhancing brand reputation and driving sales growth.
Overview
4
4
years of professional experience
Work history
Client advisor
BOGGI MILANO
London
01.2024 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing solutions.
- Streamlined customer service procedures to enhance efficiency.
- Built strong relationships with clients, leading to increased loyalty.
- Identified client needs with precision, enhancing product recommendation accuracy.
- Managed all aspects of the tailoring process from initial consultation through final fitting, ensuring high-quality results.
- Knowledge of luxury materials, with particular attention to quality.
Visual Merchandiser
ARKET
London, Greater London
11.2021 - 01.2024
- Achieved and consistently exceeded monthly sales targets by 20% through personalized customer engagement and effective product promotion
- Developed and maintained strong relationships with a client base of high-net worth individuals, resulting in a 30% repeat customer rate
- Demonstrated in-depth knowledge of premium products, including clothes, catering to the specific tastes and preferences of clients
- Collaborated with the visual merchandising team to ensure the store presentation adhered to brand standards and appealed to our target clientele
- Collaborated with cross-functional team members to develop individual action plans to meet stated business deliverables and KPIs.
Assistant Manager
Oi Vita
London
04.2021 - 11.2021
- Oversaw daily restaurant operations, ensuring seamless service delivery during peak hours in a high-volume establishment serving up to 100 customers daily
- Assisted in staff management, including hiring, training, and scheduling of 12 employees, focusing on building a cohesive team capable of delivering exceptional customer service
- Implemented inventory control measures, reducing waste by 10%, and effectively managed food and supply orders within budget constraints
- Successfully managed customer complaints and feedback, maintaining a high level of customer satisfaction and loyalty.
Education
International Business and Management -
Anglia Ruskin University
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Skills
- Exceptional interpersonal and communication skills
- Proficient in CRM software and POS systems
- Strong understanding of market trends and customer preferences
- Excellent organizational and time-management skills
- Tailored service offering
- Customer Service
Languages
Italian
Native
English
Fluent
Spanish
Intermediate
Timeline
Client advisor
BOGGI MILANO
01.2024 - Current
Visual Merchandiser
ARKET
11.2021 - 01.2024
Assistant Manager
Oi Vita
04.2021 - 11.2021
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International Business and Management -
Anglia Ruskin University
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