Simone Mullins
Summary
Friendly and approachable individual with excellent communication skills. Builds relationships easily and encourages participation in group settings.
Proven leader with a track record of enhancing operational efficiency at Sainsbury's, leveraging superb time management and leadership skills. Expert in fostering customer relationships and boosting sales through effective retail marketing strategies. Achieved significant improvements in team training and development, ensuring high levels of customer service and satisfaction. Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Friendly and energetic Nanny with 7 years in childcare.
Experienced childcare professional with focus on providing nurturing and educational support in home environments. Create engaging and safe activities to promote child development and well-being. Skilled in managing daily routines, fostering positive behaviour, and maintaining open communication with families.
Overview
29
29
years of professional experience
31
31
years of post-secondary education
1
1
Certification
Work History
Live-Out nanny
sacha
City of London, Merton
09.2017 - Current
- Prepared healthy and nutritious meals to specific dietary requirements.
- Provided safe and nurturing environment for children in my care to promote children's development
- Helped children with personal hygiene needs and teach young children to independently complete care tasks.
- Safely transported children to and from school, events and activities, maintaining adherence to schedules to establish reliability and trust.
- Developed strong bonds with children through compassionate verbal and physical interaction.
- Assisted in light housework and laundry to reduce parents' workload.
- Maintained secure, child-friendly environments with engaging activities and outdoor play.
- Assisted children with homework tasks, reinforcing concepts taught at school.
- Managed bedtime routines efficiently ensuring a peaceful end to the day.
- Fostered creative and educational play by incorporating age-appropriate activities.
- Organised stimulating arts and crafts activities fostering creativity.
- Maintained good communication with parents regarding child's progress or concerns.
Customer sales assistant
Ideal Home Show
London, Royal Kensington and Chelsea
03.2015 - 03.2018
- Assisted 100s customers with product selection and sales, recommending items to increase transaction value.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Operated cash registers with accuracy and processed cash and card transactions.
- Stocked, replenished and organised shelves to ensure consistent levels of product availability.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Engaged with customers to enhance in-store experience and provide outstanding customer service.
- Continuously improved product knowledge to maintain highest levels of service quality.
- Carried out active selling from initial customer greeting.
- Collaborated with sales managers to meet target quotas.
- Generating sales through presentation of product to large numbers of customers ensuring maximum sales.
Administrative manager
Sainsburys
London, Wandsworth
08.2001 - 04.2004
- Managed team of 7 administrative staff to maintain smooth daily operations.
- Attended daily management meetings with up to 5 other managers.
- Coordinated staff schedules, optimising resource allocation and improving operational capacity.
- Managed resolved employees queries concerns to create positive workplace culture.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Implemented enforced robust filing systems for quick, accurate document retrieval.
- Leading team to ensure layout of advertising on shop floor was met accurately to boost customer sales
- Over seeing all team members where trained appropriately in price control ensuring customers where not mislead in product information
Sales Assistant
Sainsbury's
London, Wandsworth
01.1997 - 07.1999
- Handled customer payments
- Greeted customers warmly aiming to provide high customer service
- Reconciled floats and administered petty cash systems.
- Managed food counters ensuring all health and safety procedures where met
- Set up of food counters and checking all end of life dates daily
Salon Assistant
Fresh Hair dresser
London, Royal Kensington and Chelsea
07.1996 - 06.1997
- Maintained spotless clean salon workstations and tools.
- Created positive, warm salon environment when greeting clients and supplying refreshments.
- Cleaned and sterilised tools and equipment used after every client.
- Stocked hair products and equipment with excellent merchandising techniques.
- Processed payments and provided receipts and appointment reminder cards for upcoming bookings.
- Ensured client comfort by providing excellent customer service.
- Promoted current offers and discounts whilst interacting with clients, improving customer retention rates.
Education
Foundation Degree in Arts - Educatation
Roehampton University
United Kingdom 09.2009 - 05.2011
Certificate of Higher Education - Teaching
South Thames College
London 09.2009 - 05.2010
Higher National Diploma - Computer Sciences
City and guilds
Sudan 01.1999 - 03.2021
Higher National Diploma - Business Studies And Computer Sciences
South Thames College
London 09.1995 - 05.1997
GCSEs - 7 GCSE
Chartfield Secondary School
London 09.1990 - 05.1995
Skills
- Attention to Detail
- Schedule management
- Training and Development
- Paediatric first aid certificate
- Retail marketing
- Sales techniques
- Merchandising
- Customer assistance
- Superb time management
- Outgoing and enthusiastic
- Leadership skills
- Outstanding customer service
Affiliations
- Reading
- Cooking
- Mediation, walking and Yoga
- Swimming
- Spending quality with family and friends
Certification
Paediatric First Aid Trained,
Enhanced CRB Check,
Full clean Driving licence
Timeline
Live-Out nanny
sacha
09.2017 - Current
Customer sales assistant
Ideal Home Show
03.2015 - 03.2018
Foundation Degree in Arts - Educatation
Roehampton University
09.2009 - 05.2011
Certificate of Higher Education - Teaching
South Thames College
09.2009 - 05.2010
Administrative manager
Sainsburys
08.2001 - 04.2004
Higher National Diploma - Computer Sciences
City and guilds
01.1999 - 03.2021
Sales Assistant
Sainsbury's
01.1997 - 07.1999
Salon Assistant
Fresh Hair dresser
07.1996 - 06.1997
Higher National Diploma - Business Studies And Computer Sciences
South Thames College
09.1995 - 05.1997
GCSEs - 7 GCSE
Chartfield Secondary School
09.1990 - 05.1995
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