Simone Lorentzen
Education Manager
Rønnede
Summary
Education Manager with +10 years of experience, successful at developing and improving training programs for employees at all levels. Good communicator, planner and people manager with understanding of different training needs. Expertise in the makeup industry, communication & learning styles and in leadership development.
Overview
11
11
years of professional experience
Work History
Education Manager
Estee Lauder Companies
11.2017 - Current
- Manage team of 6 Traines located in Denmark, Sweden, Norway & Finland.
- Responsible for Education Strategy in Makeup category across 6 brands and in 4 countries (+Iceland as Distributor market)
- Coordinated and prioritized required training courses for own team.
- Collaborated with cross-functional teams (Sale, Marketing & Brand teams).
- Leadership development.
- Managed hiring process & interviews + new employee orientation trainings.
- Delivered new employee onboarding and training sessions via E-learning platforms.
- Coordinated technical training and personal development training for Education team, own staff in Department store & generic staff in Parfumeries.
- Analyzed effectiveness of training programs at all levels and ensured updates.
- Trained staff (external & Internal) during demonstrations, meetings, conferences, and workshops.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Created and edited Global training material to fit into local training needs.
- Implemented new learning strategies depending upon employees' skill levels - both online & in classroom.
MAC Retail Trainer
Estee Lauder Companies
04.2014 - 11.2017
- Managed team of 4 Trainers all located in Denmark.
- Education strategy for Danish market.
- Enhanced retail staff performance by conducting comprehensive training sessions on product knowledge and sales techniques.
- Optimized efficiency of retail sales in Denmark through focused training on Brand DNA. makeup skills, consumer service, business KPI's, merchandising strategies and store maintenance standards.
- Contributed to the overall success of the retail organization by cultivating a highly skilled workforce capable of delivering exceptional customer experiences and driving sustainable business growth.
- Assisted retail managers in developing customized performance improvement plans for staff members.
- Supported store management teams in achieving sales goals by identifying skill gaps and implementing training initiatives.
- Developed engaging training materials and e-learning modules, to facilitate effective learning experiences for retail employees.
- Provided coaching and mentoring to employees & managers.
- Facilitated virtual, in-person and blended learning sessions.
- Developed and implemented successful onboarding programs.
- Evaluated employee progress through regular assessments and provided constructive feedback to promote continuous improvement within the team.
MAC Retail Manager
MAC Cosmetics
11.2013 - 04.2014
- Led a team of 14 retail artists to achieve sales targets and deliver outstanding customer experiences.
- Recruited top talent for retail positions by conducting thorough interviews and selecting qualified candidates that aligned with company values.
- Prioritized excellent customer service through continuous monitoring of employee interactions with costumers.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Achieved monthly performance goals by setting clear objectives for employees while providing regular progress updates during team meetings.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain business targets.
- Trained and developed new employees.
- Observed each employee's individual strengths and areas of improve, to give efficient feedback.
MAC Retail Artist
MAC Cosmetics
11.2012 - 01.2013
- Demonstrated expertise in various makeup techniques, offering tailored consultations for individual costumers needs.
- Hosted successful in-store events showcasing products, looks and makeup trends.
- Increased repeat business by developing strong relationships with costumers through personalized experiences.
- Taught makeup classes, helping costumers gain in-depth knowledge of various products and looks.
Education
Makeup Artist & Stylist
Art of Style
Århus 04.2001 -
High School Diploma -
Paderup Gynmasium
Randers 04.2001 -
Skills
Relationship Management
undefinedTimeline
Education Manager
Estee Lauder Companies
11.2017 - Current
MAC Retail Trainer
Estee Lauder Companies
04.2014 - 11.2017
MAC Retail Manager
MAC Cosmetics
11.2013 - 04.2014
MAC Retail Artist
MAC Cosmetics
11.2012 - 01.2013
Makeup Artist & Stylist
Art of Style
04.2001 -
High School Diploma -
Paderup Gynmasium
04.2001 -
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