Simone Hudspith

• Developed performance metrics for optimised operations.
• Boosted internal efficiency by implementing streamlined business practices.
• Delivered key strategic insights to senior management.
• Utilised advanced reporting techniques for better decision making (PowerBI).
• Integrated reports and dashboards with other platforms within the authority to allow automatic updates and ensure data integrity.
• Collated performance data to create reports and dashboards identifying weaknesses and opportunities.
• Collaborated with management to develop and implement Key Performance Indicators, improving productivity and growth in line with key business objectives.
• Used digital analytics platforms to assess performance and evaluate transformation opportunities.
• Maintained data security and confidentiality for compliant performance monitoring.

Key Tasks

1. Manage, develop and deliver a range of facilities, projects, activities and initiatives.

• Develop business opportunities within leisure facilities in accordance with corporate policy.
• Develop budgets, controlling and meeting expenditure and income targets.
• Ensure that health, safety and security of staff, members, customers, and contractors are managed at both sites.
• Develop plans, policies and strategies in relation to the management and business development of leisure facilities.
• Develop methods to collate and manage data for evaluation and benchmarking of progress.

2. Utilise all assets as a lever to stimulate economic development and maximise value for money.

• Maximise business development opportunities by creating solutions to income generation through the development of facilities, programmes, events and activities.
• Innovatively produce and deliver cost effective marketing strategies.
• Manage development and production of specifications and tender documents.
• Monitor and evaluate the performance of contractors to ensure value for money.

3. Proactively source external funding for investment.

• Identify external funding sources and submit relevant bids.
• Commission feasibility studies and work with partners to prepare outline schemes/projects in preparation of funding opportunities as they arise.
• Investigate the potential of partnership working with other agencies for more efficient and effective delivery of services.

4. Proactive engagement with Stakeholders

• Support the Head of Service in developing productive relationships with key community representatives.
• Act as an ambassador for the Leisure Services Team, representing it and the Council at external meetings and events.
• Proactively engage with external groups and organisations to involve them in the work of the service and to support wider community objectives,

5. Lead and Manage the Business Development Team

• Responsible for appointments, appraisals, training, performance and discipline of the staff in the Senior Management Team.
• Oversee the preparation of risk assessments, policies and procedures relating to the effective staff management of events, activities and programmes.
• Encourage and promote innovation, ideas and initiatives and create a culture which is proactive and enthusiastic for improvement and change.
• Ensure that the team keeps up to date with new legislation and/or initiatives which may impact their work.

Key Achievements in Role.

Led the team to Award Winning Success:

• Leisure Centre of the Year South West (Prestige Awards) for 4 consecutive years.
• Finalists at the National Fitness Awards for 3 consecutive years for Local Authority Leisure Centre of the Year, Best Marketing Campaign and Community Leisure Centre of the Year.

Successful procurement of c£600k in capital funding:

• £120k - Refurbishment of 3G Pitches. Project completed July 2023.
• £479k - Pool plant room upgrade to increase efficiencies, improve environmental sustainability and reduce utility expenditure. Project scheduled for completion December 2023.

Major Centre Improvements Completed including tender process, procurement, project management, implementation of new service and facility management:

• £25k procured for new soft play installation in 2021 which has already recovered expenditure.
• £43k investment in new sports hall floor - works scheduled for December 2023.
• £25k investment to improve accessibility completed.
• £80k invested in new CRM tool and access system to improve customer experience.
• £100k equipment upgrade completed.

Other

• Created and refined business operating model for Two Riversmeet Leisure Complex, currently performing within the upper quartile in the UK. BCP due to onboard three further centres within the conurbation to mirror this model in October 2024.
• Reduced council subsidy by over £150k per annum, 2 years ahead of forward plan.
• 96% staff retention rate during management period.
• 69% of staff upskilled / cross trained to increase resilience and protect against single points of failure.

• Responsible for the day to day operations of the leisure facility
• Ensure all customer care is adequately met
• Provide staff supervision and promote a positive, professional and enthusiastic working environment
• Ensure that all facilities are clean and comply with health and safety standards
• Provide administrative support to the Senior Management Leisure Team.

• Managed equipment inventory.
• Managed selection, supervision and performance of centre staff to retain adequate staffing levels.
• Created safe working protocols and assessed employee capability levels to keep all staff safe.
• Generated short and long-term marketing strategies and coordinated internal teams to implement them.
• Planned centre activities and recreational programmes based on identified member / customer needs.
• Implemented promotional strategies to drive centre traffic and meet profit goals.
• Managed finances and administrative requirements to keep centre operating according to targets.
• Coordinated maintenance and cleaning work to keep facility in good condition.
• Organised resources to support events, showcases and fitness programmes.
• Developed group fitness timetable, gym schedules and PT sessions, managing logistics and allocating suitable instructors and facility resources.

• Maintained spotlessly clean, tidy studios for continued customer satisfaction and best-possible hygiene practices.
• Created and coordinated classes to energise, strengthen and increase overall client fitness levels.
• Provided 1:1 personal fitness training and regular goal-setting to help clients achieve fitness goals.
• Provided new-member inductions, providing a welcoming facilities tour, advice on fitness timetables and overall customer support.
• Carried out regular equipment maintenance for optimum client wellbeing and continued health and safety compliance.

• Resposible for IT asset management throughout its lifecycle from procurement to secure disposal.
• Preparation work for creation of CMDB including analysis of relationships, configuration from servers to end users.
• Production of financial cost evaluation of IT Asset Estate including depreciation over lifecycle.
• Collation and management of SAM storage facility, version upgrades and application register.
• Member of the Change Advisory Board to provide key information on elements extracted from asset register to approve or reject RfCs.
• Information Asset Administrator (IAA) for IT
• Providing financial information relating to the cost of physical IT assets.
• Providing bespoke reporting dashboard elements to service unit heads using Power BI.
• Redesign of the IT section of 'BIZ' to showcase the ICT Service Catalogue. Later mirrored throughout the council in other service areas.

• Ran due diligence checks on potential suppliers and flagged issues detected for action.
• Sourced and verified quotations from suppliers before initiating purchase processes working within procurement framework guidelines.
• Collaborated with contract management team to ensure best value for council on all IT purchases.
• Purchased IT equipment from servers to peripherals and ensured asset tagging and inventory procedures were upheld.
• Processed new starter / movers / leavers requests.
• Processed all internal recharges including ICT products/services and software licences.
• Ensured ICT equipment was reused wherever possible to 'sweat' the asset wherever possible and avoid unnecessary purchases.
• Managed security of stock of all ICT equipment on site and retained inventory of the same.
• Prepared orders ready for deployment by field engineers.
• Evaluated procurement processes and used results to improve workflows and procedures.
• Advised and guided management teams on decision-making, enabling cost-effective tendering processes.