Simone Hernandez
Southall,Middlesex
Summary
I'm a highly skilled seasoned professional with exceptional verbal, listening, and written communication abilities. I demonstrate strong problem-solving skills and conflict resolution capabilities. I Adapt at time management and customer relationship building, ensuring high levels of customer satisfaction. I am known for a positive can-do attitude, adaptability, and creativity with a fun bubbly personality.. I don't take myself too seriously and love to laugh a lot, but when it comes to work I'm 100% all in.
I'm a great team player who collaborates effectively in group settings and works just as effectively lone working with an eye for detail nothing gets past me! Career goal includes leveraging these competencies to drive customer-focused initiatives and contribute to organisational success.
Available to start immediately.
Overview
18
18
years of professional experience
8
8
years of post-secondary education
Work history
Assistant manager
Palace Amusements
Wood Green, Haringey
2021.11 - Current
- Managed 3 venues
- Increasing profits by as much as 70%
- Assisted in managing daily operations to ensure a smooth functioning of venue.
- Hit Bonus targets regularly
- Coordinated staff rotas to optimise team performance.
- Ensured all staff compliance training is up to date
- Implemented customer service initiatives that improved customer satisfaction levels.
- Supported promotional activities and events to increase attendance and engagement.
- Resolved customer inquiries and complaints efficiently to uphold service standards.
- Investigated issues affecting company operations, prepared reports and helped correct problems.
- Implemented training to further support and develop staff based on business goals.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Managed cash safes and float checks and weekly audit accurately reducing discrepancies at end of day/week reconciliation.
- Delegated tasks to team members efficiently improving overall productivity.
- Provided excellent customer service leading to repeat business and customer loyalty.
Home Care Assistant
Linkcare Agency
North Finchley, North London
2019.05 - 2022.02
Care assistant
Panacea Homecare
Wood Green, Haringey
2018.03 - 2019.03
Home health care assistant
Medico
Southall, Ealing
2007.09 - 2018.03
Education
GCSEs -
Acton High School
Acton, Ealing 1992.09 - 1996.06
NVQ Level 2 - Catering
West Thames College
Isleworth 1996.09 - 1998.05
High School Diploma - Public Health & Social Care
London Metropolitan University
London, England 2008.09 - 2011.06
Skills
- Time management
- Customer relationship building
- Exceptional verbal, listening and written communication skills
- Strong - problem solving abilities and conflict resolution
- Customer focused with a positive can-do attitude
- Great team player who collaborates well in group settings
- Customer satisfaction
- Excellent eye for detail
- Adaptability
- Creative
Affiliations
- Cooking, Baking/Decorating cakes, Love music, Spending time with friends and travelling
Accomplishments
CSA of the year.
Achieving the most Net profit to date(x3 shops in total)
Ideas I've come up with have been trialled, then rolled out across all venues
References
References available upon request.