Summary
Overview
Work history
Education
Skills
Interests
Timeline
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Simone EDWARDS

Simone EDWARDS

London

Summary

Dynamic and results-driven professional with a strong background in commercial property, facilities, and office management. Known for leading by example, with a hands-on approach to problem-solving and team development. Confident managing complex operations, driving service excellence, and building positive relationships with stakeholders at all levels. Highly experienced in facilities management, including working closely with contractors, overseeing maintenance projects, and ensuring smooth day-to-day operations. IOSH-certified with a deep understanding of workplace safety, compliance, and process improvement. Highly organised, calm under pressure, and proactive in anticipating business needs. Committed to fostering high-performing teams and delivering operational success through clear communication, attention to detail, and a people-first mindset.

Overview

7
7
years of professional experience

Work history

Assistant Centre Manager

Workspace Management Ltd.
Kennington Park, London
10.2022 - 12.2024
  • Served as the primary on-site operations lead for a 360,000+ sq ft facility, ensuring smooth front desk management and exceptional client interactions
  • Oversaw daily scheduling and utilisation of all meeting rooms, optimising resource allocation to support business needs
  • Developed and maintained strong client relationships by understanding their operations and proactively addressing needs to enhance satisfaction and retention
  • Led regular customer review meetings and performance tracking to ensure continuous service improvement
  • Rapidly resolved operational issues and customer concerns to maintain high service standards and client trust
  • Coordinated closely with the sales team to streamline enquiry management and support business development goals
  • Managed and mentored the Centre Coordinator, overseeing task delegation, performance monitoring, and career development
  • Acted as deputy Centre Manager, accountable for full site operations, team leadership, and decision-making during managerial absence
  • Directed external contractors including cleaning, maintenance, and construction teams, ensuring quality control and timely delivery
  • Championed cross-departmental initiatives to improve operational efficiency and team communication across multiple stakeholders
  • Negotiated supplier contracts to secure cost-effective service agreements aligned with organisational objectives
  • Ensured strict compliance with health and safety standards, maintaining a safe and regulated work environment
  • Delivered detailed operational reports and analytics to senior management to inform strategic decisions
  • Conducted property viewings and client presentations, effectively representing the organisation’s portfolio
  • Led recruitment, onboarding, and training processes for onsite staff, fostering a high-performing and accountable team
  • Cultivated a positive workplace culture through transparent communication and team engagement initiatives
  • Planned and executed over 10 annual corporate and community events, managing budgets, logistics, and vendor relationships
  • Partnered with marketing to develop event promotion strategies, increasing participation and stakeholder engagement
  • Collaborated with senior leadership to manage Business Rates and capital expenditure budgets, ensuring financial efficiency
  • Directed customer move-in/out operations, including managing dilapidations and space readiness in accordance with company standards
  • Worked closely with Facilities Management and senior stakeholders to resolve site issues and drive continuous improvement projects
  • Supported strategic projects including refurbishments, technology upgrades, and sustainability initiatives, aligning with corporate ESG goals
  • Provided operational support to C-suite executives and the Board, facilitating communication and execution of strategic priorities

Receptionist

Workspace Management Ltd.
Kennington Park, Pall Mall Deposit & Shaftesbury Centre, London
05.2019 - 10.2022
  • Acted as the primary front-of-house liaison, delivering professional, efficient service to all visitors and customers while managing enquiries to support seamless office operations
  • Executed comprehensive administrative and reception functions, ensuring organisational efficiency and effective daily workflow
  • Built and nurtured strong customer relationships through proactive engagement, understanding business needs, and fostering trust and loyalty
  • Coordinated regular building inspections to uphold high standards of presentation, maintenance, and operational readiness
  • Enforced strict compliance with health and safety standards among customers and contractors, promoting a secure work environment
  • Directed on-site contractors with clear instructions and oversight to ensure timely and quality completion of maintenance and facility tasks
  • Supported marketing efforts by managing social media content, boosting community engagement and brand visibility
  • Communicated effectively with customers during building refurbishments, managing expectations and minimising disruption
  • Administered procurement processes by raising accurate purchase orders, supporting vendor relationships and financial controls
  • Utilised property and facilities management systems to log, prioritise, and monitor maintenance requests, enhancing operational responsiveness
  • Resolved customer complaints promptly and professionally, maintaining positive client relations and service standards
  • Managed confidential incoming mail and correspondence, ensuring efficient distribution and record-keeping
  • Organised office calendars, coordinated meetings, and optimised scheduling to enhance team productivity and communication

PA and admin assistant

HG Entertainment
London, London
09.2017 - 02.2020
  • Managed accounts and bookkeeping tasks, including preparation of VAT and tax returns with accuracy and attention to detail
  • Prepared and issued client invoices promptly, ensuring timely payment and clear financial records
  • Organised and maintained diaries, efficiently scheduling appointments and meetings to optimise workflow
  • Took detailed minutes during meetings, providing clear and accurate records for follow-up and action
  • Performed a variety of administrative duties to support smooth office operations and team efficiency
  • Coordinated on-site bookings, liaising between clients and performers to ensure seamless communication and event execution
  • Assisted the Director by managing performer communications and responsibilities, ensuring all were fully briefed and prepared
  • Managed social media accounts by uploading relevant photos from jobs, events, and costume fittings to enhance online presence
  • Processed incoming mail, email, and phone enquiries promptly, maintaining professionalism and confidentiality
  • Updated and maintained diaries with daily appointments, set reminders, and recorded essential details for efficient time management
  • Arranged business travel, including flights, accommodation, and transportation, to support smooth and timely logistics for the team

Education

GCSEs -

THE GREY COAT HOSPITAL
WESTMINSTER, LONDON

IOSH -

Institution of Occupational Safety and Health

Leadership And Management

ILM Leadership And Management - Level 3
London

CIPD - Essential People Skills For Line Managers
London

Workspace Winner 2021
London

NVQ Level 2 - Beauty

SAKS BEAUTY COLLEGE
London

BTEC National Diploma - Dance

RICHMOND UPON THAMES COLLEGE
London

Skills

  • Clear and confident communicator, skilled with clients, colleagues, and senior stakeholders
  • Exceptional customer service, consistently exceeding expectations
  • Effective liaison with customers, contractors, and teams, building trust and collaboration
  • Discreet and professional with sensitive information
  • Thrives independently and in teams, adaptable to changing environments
  • Quick learner, adept at solving problems in fast-paced settings
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Strong time management: prioritises tasks and meets deadlines efficiently

Interests

Fitness is a huge part of my life — it’s more than just a hobby; it’s a mindset and a lifestyle I’m deeply committed to. I train consistently and with purpose, and I take real pride in my discipline and physical strength. In 2023, I completed two full marathons in London and Amsterdam — an achievement that reflects my dedication and resilience. I’ve been sober since August 2023, and maintaining a healthy, balanced lifestyle is one of my proudest personal achievements. I also have a deep love for music and dance, having previously worked as a professional dancer in music videos and live shows. Beyond that, I’m passionate about skincare, wellness, and self-development. Travelling has also been a big part of my journey, allowing me to explore incredible destinations through work and personal adventures.

Timeline

Assistant Centre Manager

Workspace Management Ltd.
10.2022 - 12.2024

Receptionist

Workspace Management Ltd.
05.2019 - 10.2022

PA and admin assistant

HG Entertainment
09.2017 - 02.2020

GCSEs -

THE GREY COAT HOSPITAL

IOSH -

Institution of Occupational Safety and Health

Leadership And Management

ILM Leadership And Management - Level 3

CIPD - Essential People Skills For Line Managers

Workspace Winner 2021

NVQ Level 2 - Beauty

SAKS BEAUTY COLLEGE

BTEC National Diploma - Dance

RICHMOND UPON THAMES COLLEGE

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Simone EDWARDS