Simona Maria Toma
Swindon,Wiltshire
Summary
Experienced Venue Manager with a strong background in 24-hour operations, multi-site support and team leadership. Skilled in overnight management, incident resolution, staff development and regulatory compliance. Confident working independently, making operational decisions and maintaining high standards of safety, security and customer service.
Overview
12
12
years of professional experience
Work History
Venue Manager
Merkur Slots
Swindon, Wiltshire
05.2026 - Current
- Responsible for overseeing the daily operations of a 24-hour venue, while providing additional operational, management and training support across multiple locations.
- Multi-Site Operational Management: Provide support across multiple venues, including covering management responsibilities, maintaining operational standards and ensuring business continuity during staffing shortages.
- Remore Training and Support: Deliver guidance, training assistance and operational support remotely to colleagues across different locations, helping resolve issues and maintain cosistent company standards.
- Lead, coach and develop staff, supporting promotions and performance improvement.
- Maintain high standards of compliance, safeguarding, health and safety, and audit readiness.
- Oversee staffing, shift planning, handovers
- Work independently during night operations, handling incidents, emergencies and operational challenges.
FC Associate
Amazon
Swindon
07.2025 - 05.2026
- Maintained high productivity while stowing products into inventory locations, consistently achieving 200-450 items per hour and meeting or exceeding performance targets, resulting in being selected and trained in Quantity Stow due to consistent performance.
- Processed and stowed over 4,000 items per shift with high accuracy, ensuring precise scanning and placement to support inventory integrity and efficient warehouse operations; recognised with 2 positive ADAPT feedback reports for performance excellence.
- Handled a high volume of items per shift, maintaining speed and precision in a fast-paced environment.
- Followed strict safety procedures and operational guidelines, contributing to a safe, compliant workplace.
- Collaborated with team members and area managers to maintain workflow efficiency during peak periods, while also supporting operations as a cart runner to ensure stow stations were consistently supplied with inventory.
- Quickly learned and adapted to warehouse systems, handheld scanners, and internal processes.
- Supported overall fulfilment operations by ensuring items were stored correctly for efficient picking and shipping.
Assistant Manager
Merkur Slots
Swindon
01.2022 - 07.2025
- Supported casino operations as Assistant Manager, acting as Venue Manager in absence of Manager, managing a team of seven employees , and ensuring smooth daily operation, performance, and customer satisfaction across all locations.
- Recruited, trained, and managed over 20 employees.
- Drove team performance to achieve monthly revenue targets, and improve key KPIs such as customer engagement, and gaming activity.
- Played a key role in the launch of a new venue, organising training for 10 employees and the manager before opening.
- Resolved many customer issues per shift while maintaining high service standards and customer satisfaction.
- Managed gaming floor cash flow and transactions, ensuring accuracy and compliance.
- Trained, coached, and motivated staff to improve productivity, service quality, and team performance.
- Managed gaming floor operations including cash flow, transaction accuracy, rule enforcement, and payout distribution, ensuring fair play and compliance.
- Resolved customer issues professionally and efficiently, maintaining a positive customer experience, and supporting customer retention.
- Supported and implemented local marketing initiatives and promotions that increased customer engagement and venue activity.
- Conducted performance reviews, recognising achievements and identifying areas for improvement.
Team Leader
Subway
Swindon
10.2019 - 11.2021
- Led shifts supervising 5-8 team members, serving over 100 customers per peak shift while ensuring fast, accurate service, and high customer satisfaction.
- Trained and coached over ten staff members on food preparation, customer service, and operational procedures, ensuring consistency in quality, presentation, and portion standards.
- Handled over 20 customer complaints per week, using quick decision-making to deliver effective resolutions and maintain loyalty.
- Managed cash and card transactions totalling £700 to £1,000 per shift, ensuring accuracy and proper record keeping.
- Prepared ingredients ahead of peak periods based on predicted customer volume, improving service speed and reducing wait times by 5-10%.
- Maintained strict food safety and hygiene standards, achieving 100% compliance during health inspections and internal audits.
Catering Assistant
PGL
Swindon
09.2017 - 10.2019
- Served food and beverages to 50-100 dining guests per shift, providing friendly, efficient service, and maintaining high customer satisfaction.
- Maintained clean and safe kitchen and dining areas by thoroughly sanitising preparation surfaces, utensils, and equipment, preventing cross-contamination.
- Followed operational checklists to keep kitchen areas fully stocked, organised, and compliant with food hygiene standards.
- Build rapport with guests and team members, assisting with guest enquiries and minor complaints, ensuring a positive dining experience.
Receptionist
Hilton Hotels
Manchester
04.2015 - 09.2019
- Greeted and assisted over 50 guests per shift, providing professional, friendly, and knowledgeable service to enhance the guest experience.
- Responded to and resolved over 20 client, vendor, and guest enquiries per day, ensuring timely and satisfactory outcomes.
- Maintained a clean, organised, and welcoming reception area, contributing to a positive first impression for all visitors.
- Coordinated with internal departments to support guest requests and operational efficiency, ensuring smooth day-to-day front desk operations.
- Demonstrated strong communication and problem-solving skills in handling guest concerns, enhancing overall customer satisfaction.
Education
Bachelor of Arts - Business and Hospitality Management
Anglia Ruskin University
London, ENG 2021 - 2024
Certificate of Higher Education - TQUK Level 2 Certificate in Lean Organisation Management Techniques
North Hertfordshire College
2026 - 2026
Skills
- Goal-driven leadership – drive team performance and achieve organisational objectives through strategic execution
- Adaptability – Thrive in dynamic environments, and adjust quickly to changing priorities
- Problem-Solving – Exercise sound judgement to identify effective solutions within established frameworks
- Technical Proficiency – Advanced Microsoft Office Suite skills (Excel, Word, PowerPoint, and Outlook)
- Conflict resolution – address challenges constructively, and maintain positive team dynamics
- Communication excellence – strong written and verbal communication skills
- Strategic Vision – Lead cross-functional teams with long-term thinking towards shared goals
- Talent Development – Inspire and mentor team members to reach their full potential
- Team Building – Foster strong relationships and create high-performing, cohesive teams
Timeline
Venue Manager
Merkur Slots
05.2026 - Current
FC Associate
Amazon
07.2025 - 05.2026
Assistant Manager
Merkur Slots
01.2022 - 07.2025
Team Leader
Subway
10.2019 - 11.2021
Catering Assistant
PGL
09.2017 - 10.2019
Receptionist
Hilton Hotels
04.2015 - 09.2019
Certificate of Higher Education - TQUK Level 2 Certificate in Lean Organisation Management Techniques
North Hertfordshire College
2026 - 2026
Bachelor of Arts - Business and Hospitality Management
Anglia Ruskin University
2021 - 2024