Alessandro Ferrarini
London,United Kingdom
Summary
Resourceful and reliable manager with extensive experience in the bar, restaurant, and hospitality industry. Proven ability to drive sales and enhance customer service through effective communication and business development strategies. Adaptable to challenges while maintaining professional boundaries. Holds driving licenses B and B1, with a strong track record of effective problem-solving in emergency situations.
Overview
38
38
years of professional experience
Work history
Deli supervisor
Prezzemolo & Vitale
Wimbledon, Merton
2023.10 - Current
- Scheduled weekly teams rota & managed peak-hour staff demand to protect service levels.
- Conducted health-regulation inspections using monitoring procedures across the deli area.
- Trained staff in customer service skills to keep daily operations running smoothly.
- Controlled inventory tightly to support profitability targets.
- Managed stock inventory to reduce waste across product ranges.
- Rotated products regularly to maintain freshness and display quality.
- Controlled deli budget spend to keep expenses justified and necessary.
- Supervised daily staff duties to drive efficient operations.
- Coordinated daily operations to hit sales targets each shift.
- Operated commercial meat slicers safely and completed equipment maintenance regularly (such as knives)
General Manager
Harlem NYIT, New Malden
City Of London, LND
2023.02 - 2023.08
- Recruited top-performing candidates to build staff retention and team performance.
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered business strategy to drive revenue and operational efficiencies.
- Managed high-performing teams to deliver quality customer service and stable profits.
- Implemented effective customer service procedures to encourage positive feedback.
- Tracked KPIs to drive profitability and target delivery.
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
- Prepared and reviewed procedural documents for daily operations.
- Resolved internal staff conflicts to mutual benefits of all parties involved.
- Generated business, cost and employee reports to management.
- Scheduled regular team meetings to discuss business updates, issues and recommendations.
- Assessed impact of marketing programmes and recommended improvements.
Supervisor Manager
Rosmarino Restaurant Ltd
London, United Kingdom
2021.09 - 2023.02
- Applied knowledge of Customer Service to improve current methodologies and processes.
- Proactively anticipated Managerial issues, and advised Managers on preventative action.
- Delivered solutions-orientated support for team of 10 through impactful troubleshooting and root-cause analysis.
- Improved workflow by 10% by building teamwork and communication between 10 employees.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Built customer retention and satisfaction by delivering top-quality service.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Offered instruction, coaching and motivation for enhanced team morale.
- Priced and displayed items clearly and correctly, enabling ease of retrieval for customers.
- Balanced and reconciled transactions to produce accurate financial records.
- Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
Team Leader
Pret A Manger
London, United Kingdom
2019.12 - 2021.08
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Supervised and mentored 25 multidisciplinary team members.
- Drove team to consistently exceed critical Key Performance Indicator (KPI) targets by up to 70%.
- Fostered positive employee relationships through communication, training and coaching.
- Analysed Key Performance Indicator (KPI) data to identify trends and achieve team goals.
- Resolved employee relations issues and navigated disciplinary proceedings.
Supervisor
Carluccio's
London, United Kingdom
2014.09 - 2019.11
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Managed staff rotas, planning workloads effectively and strategically.
- Built customer retention and satisfaction by delivering top-quality service.
- Guided and coached staff to achieve individual growth and sales production targets.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Successfully led high-volume teams to achieve KPI targets and other department metrics.
- Dealt with customer complaints and rectified product and service issues.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Maintained spotless and tidy working areas to create risk-free and productive environments.
- Identified operational problems and proposed solutions to management, improving service efficiency.
Bartender Waiter
Pescatori Ltd
London, United Kingdom
2012.09 - 2013.07
- Provided outstanding customer experience, pairing All Type of beverages to match menu selections and budgetary concerns.
- Maintained high sales averages by ordering and maintaining accurate inventory of bar products.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service time frames.
- Balanced tills with accurate cash and card payments, preparing bank deposits and POS reports.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Achieved consistently high sales averages by constantly upselling guests on premium liquors.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Provided efficient food and drinks service for high levels of customer satisfaction.
Branch Manager, Manager
Dolce Vita Bar
Rome, Italy
2011.05 - 2012.08
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Analysed data and identified opportunities to minimise operating costs.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Designed sales and service strategies to improve revenue and retention.
- Oversaw store opening and closing, including reconciling cash drawers and making bank deposits.
- Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.
- Managed and distributed weekly sales reports, enabling performance evaluation to aid continual growth.
Loan Officer / mortage broker
Olgiata Servizi/Fincredit Immobiliare
Rome, Italy
2009.09 - 2011.04
- Compiled database of loan applicants' credit histories and other financial information.
- Maintained current loan and pricing information on online banking website.
- Maintained strict confidentiality of bank records and client information.
- Developed and maintained relationships with local real estate agents.
- Originated, reviewed, processed, closed and administered customer loan proposals.
Loan Officer / Mortage Broker
Melior Banca
Rome, Italy
2007.09 - 2009.08
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Reviewed and edited loan agreements, maintaining efficiency and accuracy.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Developed and maintained relationships with local real estate agents.
- Recommended loan approvals and denials based on customer loan application reviews.
- Compiled database of loan applicants' credit histories and other financial information.
Loan Officer / Mortage Broker
Essere Gruppo
Rome, Italy
2005.09 - 2007.09
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Reviewed and edited Commercial, real Estate or Credit loan agreements, maintaining efficiency and accuracy.
- Recommended loan approvals and denials based on customer loan application reviews.
- Developed and maintained relationships with local real estate agents.
- Assisted senior-level credit officers with complex loan applications, increasing overall team efficiency.
Driver & Radio Operator
Italian AIR FORCE
Rome, Italy
1988.09 - 2003.09
- Retained excellent local area knowledge to plan optimal routes.
- Responsible of assisting callers by answering their inquiries and other concerns, transfer calls from department to designated areas.
- Worked as steno typist and driver.
- Participated in humanitarian mission in Albania, Kosovo's and Yugoslavia.
Education
Diploma of Higher Education - Commercial
Istituto tecnico commerciale Kennedy, Roma
Rome2005-09
Certificate of Higher Education - Mechanical
Istituto DE AMICIS, Rome
Rome1988-09
Skills
- Customer service
- Team supervision
- Operations management
- Inspiring leadership
Timeline
Deli supervisor
Prezzemolo & Vitale
2023.10 - Current
General Manager
Harlem NYIT, New Malden
2023.02 - 2023.08
Supervisor Manager
Rosmarino Restaurant Ltd
2021.09 - 2023.02
Team Leader
Pret A Manger
2019.12 - 2021.08
Supervisor
Carluccio's
2014.09 - 2019.11
Bartender Waiter
Pescatori Ltd
2012.09 - 2013.07
Branch Manager, Manager
Dolce Vita Bar
2011.05 - 2012.08
Loan Officer / mortage broker
Olgiata Servizi/Fincredit Immobiliare
2009.09 - 2011.04
Loan Officer / Mortage Broker
Melior Banca
2007.09 - 2009.08
Loan Officer / Mortage Broker
Essere Gruppo
2005.09 - 2007.09
Driver & Radio Operator
Italian AIR FORCE
1988.09 - 2003.09
Diploma of Higher Education - Commercial
Istituto tecnico commerciale Kennedy, Roma
Certificate of Higher Education - Mechanical
Istituto DE AMICIS, Rome