Simona Elena cartan
Uxbridge,Hillingdon
Summary
Experienced Assistant Manager with over 4 years in customer service industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.
Accomplished professional with a strong foundation in quality control implementation and leadership proficiency. Demonstrates exceptional skills in product display creativity and customer relationship building, ensuring high levels of customer engagement and satisfaction.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
Assistant manager
Wenzels The Baker
Uxbridge, Hillingdon
09.2020 - 03.2025
- Managed daily operations to ensure smooth running of the shop floor.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Handled stock control duties diligently preventing overstocking or shortages.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Monitored sales performance regularly adjusting strategies as required.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Handled customer complaints effectively, restoring trust in our brand.
- Monitored health and safety measures for guaranteed compliance.
Cook's assistant
Wentworth Grange
Newcastle upon Tyne, RIDING MILL
11.2018 - 06.2019
- Received deliveries of fresh produce, verifying quality and quantity against order sheets.
- Performed deep cleaning tasks on a weekly basis to maintain high standards of cleanliness.
- Enhanced flavour profiles by experimenting with diverse ingredients.
- Collaborated closely with other kitchen staff, fostering a harmonious working environment.
- Followed strict dietary requirements for the well-being of customers with allergies or dietary restrictions.
- Assisted chef in meal preparation, ensuring timely delivery of orders.
- Washed and cut various types of meat and fish, improving prep times during peak hours.
- Helped maintain kitchen inventory, ensuring constant availability of necessary items.
- Supported head cook during busy periods, maintaining efficiency under pressure.
- Paid close attention to detail whilst plating dishes before they were served.
- Ensured freshness of food items by regularly checking expiry dates.
- Contributed to team meetings for better communication among kitchen staff.
- Ensured hygiene standards remained high at all times-keeping utensils and work stations spotless after use.
- Followed recipes meticulously, ensuring consistency in dish preparations across shifts.
- Assisted in preparation of meals to exact recipes.
- Kept kitchen areas clean, orderly and well-stocked for smooth service.
- Cleaned food preparation and storage areas in line with schedule.
Education
Bachelor Degree - Business and Management
Regent college (University of Bolton)
Wembley, Brent 06.2021 - 03.2025
Skills
- Quality control implementation
- Leadership proficiency
- Product display creativity
- Customer relationship building
- Staff scheduling
- Excellent communication
- Task prioritisation
- Safety consciousness
- Team Leadership
- Conflict Resolution
- Quality Assurance
- Decision making
- Customer engagement
Languages
English
Upper intermediate
ROMANIAN
Proficient (C2)
Italian
Beginner
References
References available upon request.
Timeline
Bachelor Degree - Business and Management
Regent college (University of Bolton)
06.2021 - 03.2025
Assistant manager
Wenzels The Baker
09.2020 - 03.2025
Cook's assistant
Wentworth Grange
11.2018 - 06.2019
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