Summary
Overview
Work history
Education
Skills
Timeline
Generic

SIMONA ZVAGULE

Rotherham

Summary

Motivated and detail - oriented professional with a Level 4 ACCA accounting qualification and hands-on leadership experience in a fast-paced retail enviroment. Currently working as a step-up shift leader at Tesco, where I manage staff, oversee operations, and ensure smooth day-to-day performance under pressure. Now looking to transition into an administrative role where I can apply my organizational skills, financial knowledge, and commitment to excellence in a structured office setting.

Overview

11
11
years of professional experience
20
20
years of post-secondary education

Work history

Step-up Shift Leader

Tesco
Rotherham
03.2024 - Current
  • Handled customer service escalations proffesionally, resolving issues and ensuring satisfaction.
  • Ensured compliance with health and safty policies and store procedures during shifts.
  • Monitored stock levels and supported replenishment to mantain product availability.
  • Assisted in opening/closing procedures, including cash handling and end-of-day reports.
  • Responded to shoplifting and fuel drive-off incidents by reporting to police, completing incident reports, and ensuring the safty of staff and customers during and after events.

Warehouse Operative Doncaster

AMAZON
Doncaster
10.2021 - 03.2024
  • Regularly exceeded performance and productivity targets through accurate, efficient picking and packing.
  • Operated large machinery, forklifts and cranes whilst maintaining excellent safety standards.
  • Consistently complied with workplace health and safety measures to minimise operational risk.
  • Assessed packages and counted stock to ensure delivery accuracy before unloading and processing.

Area Supervisor

New York Bakery
Rotherham
08.2015 - 09.2021
  • Organised, coordinated and oversaw workflow, ensuring employees understood their duties or delegated priorities.
  • Provided constructive feedback and coaching to employees based on observations and performance.
  • Advised management on employee matters, including hiring and termination decisions when necessary.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Followed all safety protocols and company processes and procedures.
  • Collaborated with other managers to plan and direct organisational tasks.

Agency worker

Industrial Personnel LTD
Rotherham
06.2014 - 08.2015
  • Attend new workplaces and carried out jobs, usually under short notice.
  • Successfully adapted to various work environments, changing according to settings, work needed and skills required.
  • Carried out tasks, jobs and temporary work as requested by agency managers.

Education

Certificate of Higher Education - Accounting And Business

Rotherham Collage
09.2024 - 06.2025

NVQ Level 3 - ACCA Financial and Management Accounting

Rotherham College
09.2023 - 06.2024

NVQ Level 2 - ACCA Financial and Management Accounting

Rotherham College
09.2022 - 06.2023

NVQ Level 1 - Accounting and finance

Rotherham College
09.2021 - 12.2021

A-Levels -

Kuldigas 2nd Secondary School
09.2011 - 05.2014

GCSEs -

Aizputes Primary School, Vignera Kuldigas Music school
09.2003 - 05.2011

Saxophone, Accordion , Music history - Music

E. Vignera music school
09.2005 - 05.2013

Skills

  • Problem-solving
  • Communication skills
  • Microsoft Excel
  • Flexible
  • Cash management
  • Attention to Detail
  • Deadline management
  • Results-Driven approach

Timeline

Certificate of Higher Education - Accounting And Business

Rotherham Collage
09.2024 - 06.2025

Step-up Shift Leader

Tesco
03.2024 - Current

NVQ Level 3 - ACCA Financial and Management Accounting

Rotherham College
09.2023 - 06.2024

NVQ Level 2 - ACCA Financial and Management Accounting

Rotherham College
09.2022 - 06.2023

Warehouse Operative Doncaster

AMAZON
10.2021 - 03.2024

NVQ Level 1 - Accounting and finance

Rotherham College
09.2021 - 12.2021

Area Supervisor

New York Bakery
08.2015 - 09.2021

Agency worker

Industrial Personnel LTD
06.2014 - 08.2015

A-Levels -

Kuldigas 2nd Secondary School
09.2011 - 05.2014

Saxophone, Accordion , Music history - Music

E. Vignera music school
09.2005 - 05.2013

GCSEs -

Aizputes Primary School, Vignera Kuldigas Music school
09.2003 - 05.2011
SIMONA ZVAGULE