SIMONA ZVAGULE
Rotherham
Summary
Motivated and detail - oriented professional with a Level 4 ACCA accounting qualification and hands-on leadership experience in a fast-paced retail enviroment. Currently working as a step-up shift leader at Tesco, where I manage staff, oversee operations, and ensure smooth day-to-day performance under pressure. Now looking to transition into an administrative role where I can apply my organizational skills, financial knowledge, and commitment to excellence in a structured office setting.
Overview
11
11
years of professional experience
20
20
years of post-secondary education
Work history
Step-up Shift Leader
Tesco
Rotherham
2024.03 - Current
- Handled customer service escalations proffesionally, resolving issues and ensuring satisfaction.
- Ensured compliance with health and safty policies and store procedures during shifts.
- Monitored stock levels and supported replenishment to mantain product availability.
- Assisted in opening/closing procedures, including cash handling and end-of-day reports.
- Responded to shoplifting and fuel drive-off incidents by reporting to police, completing incident reports, and ensuring the safty of staff and customers during and after events.
Warehouse Operative Doncaster
AMAZON
Doncaster
2021.10 - 2024.03
- Regularly exceeded performance and productivity targets through accurate, efficient picking and packing.
- Operated large machinery, forklifts and cranes whilst maintaining excellent safety standards.
- Consistently complied with workplace health and safety measures to minimise operational risk.
- Assessed packages and counted stock to ensure delivery accuracy before unloading and processing.
Area Supervisor
New York Bakery
Rotherham
2015.08 - 2021.09
- Organised, coordinated and oversaw workflow, ensuring employees understood their duties or delegated priorities.
- Provided constructive feedback and coaching to employees based on observations and performance.
- Advised management on employee matters, including hiring and termination decisions when necessary.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Followed all safety protocols and company processes and procedures.
- Collaborated with other managers to plan and direct organisational tasks.
Agency worker
Industrial Personnel LTD
Rotherham
2014.06 - 2015.08
- Attend new workplaces and carried out jobs, usually under short notice.
- Successfully adapted to various work environments, changing according to settings, work needed and skills required.
- Carried out tasks, jobs and temporary work as requested by agency managers.
Education
Certificate of Higher Education - Accounting And Business
Rotherham Collage
2024.09 - 2025.06
NVQ Level 3 - ACCA Financial and Management Accounting
Rotherham College
2023.09 - 2024.06
NVQ Level 2 - ACCA Financial and Management Accounting
Rotherham College
2022.09 - 2023.06
NVQ Level 1 - Accounting and finance
Rotherham College
2021.09 - 2021.12
A-Levels -
Kuldigas 2nd Secondary School
2011.09 - 2014.05
GCSEs -
Aizputes Primary School, Vignera Kuldigas Music school
2003.09 - 2011.05
Saxophone, Accordion , Music history - Music
E. Vignera music school
2005.09 - 2013.05
Skills
- Problem-solving
- Communication skills
- Microsoft Excel
- Flexible
- Cash management
- Attention to Detail
- Deadline management
- Results-Driven approach
Timeline
Certificate of Higher Education - Accounting And Business
Rotherham Collage
2024.09 - 2025.06
Step-up Shift Leader
Tesco
2024.03 - Current
NVQ Level 3 - ACCA Financial and Management Accounting
Rotherham College
2023.09 - 2024.06
NVQ Level 2 - ACCA Financial and Management Accounting
Rotherham College
2022.09 - 2023.06
Warehouse Operative Doncaster
AMAZON
2021.10 - 2024.03
NVQ Level 1 - Accounting and finance
Rotherham College
2021.09 - 2021.12
Area Supervisor
New York Bakery
2015.08 - 2021.09
Agency worker
Industrial Personnel LTD
2014.06 - 2015.08
A-Levels -
Kuldigas 2nd Secondary School
2011.09 - 2014.05
Saxophone, Accordion , Music history - Music
E. Vignera music school
2005.09 - 2013.05
GCSEs -
Aizputes Primary School, Vignera Kuldigas Music school
2003.09 - 2011.05