Simona Zigova
Cardiff,Vale of Glamorgan
Summary
I am very motivated individual that is keen to learn new skills and take on a new challenge. I am able to work within a team and I have excellent communication skills. I have experience of customer service and wish to improve and develop these skills further. I am very reliable and will always try to help others when needed. Focused providing consistent and high-quality cleaning services with outstanding results. Trustworthy and accommodating customer service professional. Dedicated to exceptional performance and quality standards. Cleaner adaptable to different building environments and project demands. Methodical about following correct procedures and completing deep cleaning. Thorough cleaning professional experienced in working under tight deadlines. Exceeds client expectations with attention to detail, expertise in stain removal and work speed. Accomplishes assignments independently or with cleaning team.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work history
2010.01
- Answering the telephone, booking appointments, few wax at body been done, manicure, pedicure keeping the salon clean and tidy
Nazareth house nursery
2009.01
- Assisting with the care and supervision of young children, preparing activities and cleaning
Karma hair design
2006.01
- Meeting and greeting customers, cleaning the salon, learning the industry
- I was offered a job at the end of my placement
Cleaner
Sainsubury’s
2015.01 - 2022.01
- I have been cleaner for nearly 9 years, I have cleaned in both private houses and business establishments and after my employers relocating to another area, I am now seeking a new role
- I have excellent references as to my cleaning and previous work experience
- I have good communication skills and feel that I get along with people well
- I am able to follow instructions as per the client’s requirements and work on my own initiative
- I play great attention to details and like to please my clients with my work
- I am very organized, work in a thought manner and like to have a plan of how the cleaning should be done, I have good time management skills and work well to deadlines
Dress fitter
Luxor prom dress
2010.01 - 2011.01
- Arranging dressers in other such as colours, length, design of the shape, helping the customers to choosing the perfect dress for them, performing adjustments if required and ensuring the customer was always happy when leaving the store
Retail assistant
Superdrug’s health beauty
2009.01 - 2010.01
- Replenishing stock on the shop floor, working with deliveries, providing advice and guidance to customers on the product that well sell, till operation, cash handling and other general customers service duties and cleaning duties
Salon assistance
Karma hair design
2007.01 - 2009.01
- Ensuring the salon was always tidy and presentable for the customers, providing refreshments and ensuing a pleasurable experience
- Also used to carry out tasks such as blow-dry, straightening and shampooing
Education
Including 6th form -
Cathay’s High School
2003.01 - 2010.04
Skills
- Hoovering
- Safety procedure compliance
- Customer service
- Sweeping
- Surface polishing
- Touchpoint cleaning
- Polishing
- Carpet vacuuming
- Building safety inspections
- Hard floor mopping
- Disinfection techniques
- Kitchen deep cleaning
- Commercial window cleaning
- Kitchen Backsplash Removal
- Chemical mixing and storage
- Housekeeping
- Covid-19 cleaning standards
- Cleaning chemicals knowledge
- Scrubber dryer operation
- Vacuuming
- Bulb replacements
- Cleaning inventory management
- Cleaning equipment knowledge
- Social media marketing
- Programme development
- Leadership
- Communication skills
- Problem-solving
- Accounting
- Time management
- Team building
Custom
- Art & Design & Textile, A levels
- Health and Social Care, BTEC
- Travel & Tourism, BTEC
Timeline
Cleaner
Sainsubury’s
2015.01 - 2022.01
2010.01
Dress fitter
Luxor prom dress
2010.01 - 2011.01
Nazareth house nursery
2009.01
Retail assistant
Superdrug’s health beauty
2009.01 - 2010.01
Salon assistance
Karma hair design
2007.01 - 2009.01
Karma hair design
2006.01
Including 6th form -
Cathay’s High School
2003.01 - 2010.04