Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Hi, I’m
Simona Ionescu
London,ENG
Summary
Overview
10
years of professional experience
3
years of post-secondary education
1
Certification
4
Languages
Work History
Eventim Apollo
Assistant Box Office Manager
11.2023 - Current
Job overview
- Leading the setup and management of ticket sales for all events, guaranteeing smooth operations
- Collaborating with promoting companies to confirm events and agents ticket allocations effectively
- Supervising box office operations on show nights, including ticket collections, guest list management, and bar pass distribution
- Monitoring ticket sales across various outlets, maintaining accurate records, prepare financial reports, and provide insights to optimize revenue generation and customer satisfaction
- Recruiting, managing staff rotas, and conducting performance evaluations for the box office team.
AXS
Client Services Manager
01.2022 - 11.2023
Job overview
- During my time as a Client Services Manager, I collaborated with venue Box Office and Ticketing managers, fostering strong relationships and gaining valuable insights into each client's specific challenges and requirements
- My commitment to excellence drove me to continuously develop expertise in all our products and services, staying abreast of new releases and advancements in the field
- Responsively addressing support and service requests from clients, I ensured prompt resolution of issues and maintained a high standard of customer satisfaction
- Additionally, I facilitated the exchange of best practices among clients, providing guidance on event and promotion configuration to optimize outcomes
- Rigorously tracking and reporting all client interactions, I upheld consistency and quality in service delivery
- In times of technical challenges, I demonstrated strong troubleshooting skills, swiftly resolving issues or escalating them as necessary
- Furthermore, I actively assisted full-service clients with event and promotion configuration, contributing to their success and overall satisfaction with our services
- My dedication to client success and my proactive approach to problem-solving have been integral to the effectiveness of our client services operations
- Collaborated with internal and external stakeholders to execute marketing and promotional strategies for events, ensuring alignment with client objectives and maximizing event attendance and engagement
- Served as a key point of contact for clients, addressing inquiries, resolving issues, and providing proactive support to enhance the client experience and drive client satisfaction and retention.
AEG Presents
Guestlist Box Office Manager Festivals
05.2019 - Current
Job overview
- In my role as the Guestlist Box Office Manager for BST Hyde Park and All Points East Festivals, I led the day-to-day operations of the box office team, ensuring smooth and efficient execution of all guest list-related activities
- Collaborating closely with festival managers and stakeholders, I played a pivotal role in ensuring the overall success of the festivals
- I took charge of training staff in all guest list practices and systems, ensuring their proficiency and readiness to handle various tasks
- Additionally, I provided valuable support to the Guestlist Manager, assisting with the management of additional guest lists and promptly addressing any last-minute changes, particularly for headliner and support guest lists
- For the past 5 years, my dedication to excellence and effective leadership contributed significantly to the seamless operation and exceptional guest experiences at both BST Hyde Park and All Points East Festival.
Eventim Apollo
Box Office Assistant
09.2017 - 11.2023
Job overview
- In my capacity as Duty Box Office Manager at the Eventim Apollo, I led the smooth daily operation of the box office department, ensuring optimal performance and customer satisfaction.
Eventim UK
Client Account Manager
03.2020 - 12.2021
Job overview
- My primary focus has been on nurturing client relationships, ensuring open channels of communication with venues and promoters, and providing adept system support and query resolution
- By maintaining a deep understanding of each client's unique business needs, I've been able to identify opportunities for growth and efficiencies, contributing to overall client satisfaction and retention
- Regularly updating client information, I've ensured accuracy and clarity in contractual details and service charges
- Taking ownership of online presales and onsales, I've managed event-related information dissemination and effectively monitored ticket inventory to optimize retail potential
- Collaborating with colleagues and clients, I've actively participated in process improvement initiatives, striving for cost-effectiveness and operational excellence
- Additionally, I've demonstrated flexibility and adaptability in managing event-day box offices and lives event delivery, adhering to company policies and maintaining a commitment to health and safety standards
- My dedication to delivering exceptional client service and my proactive approach to fulfilling assigned duties make me a valuable asset to any team.
Eventim UK
Customer Support Executive
08.2019 - 03.2020
Job overview
- Identified and assessed customers' needs to achieve satisfaction, facilitated ticket sales, processed refunds, and assisted with access bookings, ensuring a positive customer experience.
ManageFlitter, Australia
Head of Support
12.2017 - 04.2019
Job overview
- Headed the customer support team for ManageFlitter, overseeing all aspects of customer support operations, including team management, training, report creation, system testing, and social media management
- Collaborated with developers, design, and management teams to help create new app features, update the internal knowledge base, and publish service updates on the company website and social media platforms.
Meg Burrage
Virtual Assistant, BUBDESK
02.2017 - 03.2018
Job overview
- As a Virtual Assistant at BubDesk Australia, I helped elevating the company's brand awareness through strategic initiatives across various channels
- From managing social media accounts and crafting engaging content to overseeing email campaigns and conducting thorough research, I implemented comprehensive strategies to expand our online presence and reach target audiences effectively
- Additionally, I leveraged my expertise in marketing materials design and video editing to create visually compelling content that resonated with our audience and communicated our brand message effectively
- With a keen eye for detail and a proactive approach, I contributed to the development and execution of marketing campaigns, driving engagement and fostering brand loyalty
- In this dynamic startup environment, I thrived on the opportunity to wear multiple hats and make meaningful contributions to BubDesk Australia's growth trajectory.
GMI Global, USA
Client Service & Marketing Associate
03.2015 - 11.2016
Job overview
- As a Conference Producer overseeing events across diverse regions like Brazil, India, and Europe, I covered the entire spectrum of event management activities for 10 international industry conferences
- This involved orchestrating various tasks such as executing online marketing initiatives, securing speakers, managing supplier relationships, and facilitating the distribution of post-event presentations
- Additionally, I conducted comprehensive market research and analysis through in-depth phone-based research to identify key subject areas and hot topics within specific industry sectors
- I crafted compelling promotional copy for conference programs and sales-driven materials, ensuring maximum delegate attendance
- Moreover, I demonstrated adept project management skills by collaborating with internal teams such as sales, marketing, and operations to ensure conference success within stipulated timelines and budgets
- Additionally, I actively participated in onsite attendance at conferences to ensure excellent delivery and smooth operation on the day
- This provided an invaluable opportunity to represent the company, network with key industry players and speakers, and foster relationships within the sector.
East End Film Festival
Event Production Assistant
04.2014 - 06.2014
Job overview
- As an Event Production Assistant, I bring a wealth of experience in supporting the seamless execution of events from conception to completion
- My responsibilities encompass a diverse range of tasks, including but not limited to, assisting with venue selection, coordinating logistics, managing event timelines, and liaising with vendors and suppliers
- With a keen eye for detail, I thrive in creating detailed event production schedules, ensuring all elements are meticulously organized and executed according to plan
- During my time with the East End Film Festival, I worked closely with the management team on successfully delivering a 500 people opening night party, with VIP guests in the entertainment business
- In this role, I handled office administration tasks, conducted research, managed payments, and coordinated online and street promotion efforts
- Additionally, I oversaw venue management for film screenings, handled guest and artist liaison, and coordinated volunteers.
Education
THE FITZWILLIAM INSTITUTE GROUPLondon, United Kingdom
Dimploma in Evenet Management And PR from Event Management
05.2014 - 05.2014
University Overview
Academy Of Economic Studies, BucharestRomania
Bachelor of Science from Marketing
05.2004 - 05.2007
University Overview
Skills
Project Coordination & Event Management
Critical Thinking
Crisis Management
Hospitality Management
Vendor negotiation
Organizational Skills
Problem-solving abilities
Adaptability
Shift Scheduling
Time Management
Box Office Operations
Professional Demeanor
Ticketing Software
Excellent Communication
Staff Development
Ticket Authenticity Verification
Crowd Management
Microsoft Office
Ticket Collection
Seating availability guidance
Security awareness
Customer Requests
Needs Assessment
Customer Account Management
Order Fulfillment
Empathy Display
Administrative and Office Support
Complaint resolution
Electronic Records Management
Basic Graphic Design
Written Communication
Customer relations and communications
Schedule Management
Cloud-Based File Management
Interpersonal Skills
Interpersonal Communication
Meeting Scheduling
Teamwork and Collaboration
Spreadsheet development
Word Processing
Writing reports
Schedule Maintenance
Time management abilities
Administrative background
Calendar Management
Self Motivation
Attention to Detail
Team Collaboration
Clear Communication
Event Planning
Websites
Pc Knowledge
Pc Knowledge
- Microsoft Office
- Adobe Photoshop
- After Effects
- Premiere
- Canva
- FreshDesk
- ZenDesk
- JIRA
- Ticketting Systems (Eventim Backoffice, Promoter, Sales, AXS Backoffice)
Certification
Foundations of User Experience (UX) Design
Timeline
Foundations of User Experience (UX) Design
12-2023
Assistant Box Office Manager
Eventim Apollo
11.2023 - Current
Client Services Manager
AXS
01.2022 - 11.2023
Client Account Manager
Eventim UK
03.2020 - 12.2021
Customer Support Executive
Eventim UK
08.2019 - 03.2020
Guestlist Box Office Manager Festivals
AEG Presents
05.2019 - Current
Head of Support
ManageFlitter, Australia
12.2017 - 04.2019
Box Office Assistant
Eventim Apollo
09.2017 - 11.2023
Virtual Assistant, BUBDESK
Meg Burrage
02.2017 - 03.2018
Client Service & Marketing Associate
GMI Global, USA
03.2015 - 11.2016
THE FITZWILLIAM INSTITUTE GROUP
Dimploma in Evenet Management And PR from Event Management
05.2014 - 05.2014
Event Production Assistant
East End Film Festival
04.2014 - 06.2014
Academy Of Economic Studies, Bucharest
Bachelor of Science from Marketing
05.2004 - 05.2007