Simona Hasan
Newcastle upon Tyne,Tyne and Wear
Summary
Adaptable professional with a strong commitment to delivering exceptional customer service through effective communication. Proficient in Microsoft Office applications, ensuring reliable administrative support. Demonstrates a collaborative spirit to achieve team objectives while consistently meeting stringent targets and deadlines. Self-motivated and capable of working independently with minimal supervision, eager to embrace new challenges and acquire additional skills.
Overview
5
5
years of professional experience
Work history
Claims handler
Winn Solicitors
Newcastle upon Tyne, Tyne and Wear
04.2024 - 02.2026
- Managed complex insurance claims for successful resolution.
- Collaborated closely with underwriters to ensure accurate risk assessment on new policies.
- Adhered strictly to industry regulations during every stage of claim processing.
- Mitigated potential losses by identifying and reporting fraudulent activity promptly.
- Maintained high levels of accuracy whilst reviewing and validating claims documentation.
- Handled initial claims enquiries with attention to first-class, personal service.
- Provided claims advice to clients, managing expectations and explaining claims processing timelines.
- Maintained strict confidentiality when dealing with sensitive client information, ensuring staff members followed suit.
- Facilitated smooth workflow by coordinating tasks within the team effectively.
- Implemented robust systems for tracking progress of ongoing claims, improving overall efficiency of the department.
Financial advisor
Concentrix
Newcastle Upon Tyne, Tyne and Wear
09.2023 - 04.2024
- Maintained professionalism and decorum, speaking to callers with tact to address inquiries.
- Answered caller questions, escalating to proper department for more complex cases.
- Handled customer complaints, logging issues for investigation and providing replacement items. providing appropriate solutions to guarantee positive outcomes.
- Received 3 positive escalation from customers for providing satisfactory service.
- Analysed financial information to develop and implement appropriate collection initiatives.
- Remained calm and poised when communicating with difficult clients or in stressful situations.
- Monitored accounts for compliance with established payment plans and flagged those in violation.
- Developed tailored financial solutions to meet individual needs.
Hospitality Team Member
McDonald’s
Newcastle upon Tyne, Tyne and Wear
12.2021 - 09.2023
- Created warm, friendly atmosphere through positive guest interactions.
- Prepared food while upholding strict brand standards.
- Handled complaints and conflict with diplomatic approach.
- Prepared food in line with recipe instructions and portioning standards.
- Delivered first-class customer service for memorable guest experiences.
- Brought positive can-do attitude and passion for customer service to solve service issues.
- Remained flexible to change shift patterns and cover absences with minimal notice.
- Liaised with other staff members to verify accuracy and quality in fast-paced environment.
Team Leader
Newcastle United Football Club - Sedexo
Newcastle upon Tyne, Tyne and Wear
08.2021 - 06.2023
- Developed open and professional relationships with team members to facilitate effective issue resolution.
- Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
- Tactfully handled complaints from staff, management and clients using excellent problem-solving and dispute resolution skills.
- Directed and managed operations of 10 staff in fast-paced environment.
- Enforced health and safety regulations by regularly monitoring operations, appropriately dealing with rule-breakers.
- Trained and supervised team to deliver on store sales targets.
Education
Certificate of Higher Education - Accounting Level 2
Newcastle College
Newcastle upon Tyne, Tyne and WearGCSEs - English and Maths
Newcastle College
Newcastle upon Tyne, Tyne and WearSkills
- Able to guide and train staff to work efficiently and safely
- To be thorough and pay attention to detail
- Excellent verbal communication skills
- Ability to resolve problems and adapt with the situation
- To be able to use a computer and the main software packages competently
- Processing payments and receipts and recording transactions in relevant journals and ledgers
- Preparing initial trial balances using suspense accounts
- Completing bank reconciliations
- Effectively using computerised accounting system (SAGE 50)
- Preparing manufacturing accounts, inventory valuations and explaining budget variances
- Specialist in industry-specific claims
- Resilience in stressful situations
- Resilience under pressure
- Claims settlement procedures
- Time management mastery
Timeline
Claims handler
Winn Solicitors
04.2024 - 02.2026
Financial advisor
Concentrix
09.2023 - 04.2024
Hospitality Team Member
McDonald’s
12.2021 - 09.2023
Team Leader
Newcastle United Football Club - Sedexo
08.2021 - 06.2023
GCSEs - English and Maths
Newcastle College
Certificate of Higher Education - Accounting Level 2
Newcastle College