- Do a lot of charity work like snooker marathons or head shaves or raffles all for different charity’s play snooker in a league team every weds call bingo down my local home guard club North Harrow
Simon Woodward
Chalfont St Peter ,Buckinghamshire
Summary
Responsible [Job Title], passionate about delivering outstanding quality and service. Offering [Number] years of experience in industry with history of recognition for performance. Trustworthy [Job Title] with [Number] years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.
Overview
24
24
years of professional experience
Work History
Ocado Group
West Drayton , Middlesex
01.2018 - Current
- Customer service agent delivering groceries to customer in a polite and cherful manor
- Handled customer complaints with empathy and professionalism, resolving issues promptly to maintain trust.
- Informed customers of promotions and special offers to increase sales and revenue.
- Facilitated smooth communication between departments to resolve customer issues more efficiently.
- Demonstrated courtesy, respect and patience in dealing with customers to comply with company policies and procedures.
- Referred customers to team leaders and expert advisers for complex inquiries.
Ramp Agent
dnata
Heathrow Airport , Middlesex
08.2004 - 11.2016
- Loaded luggage into aircraft holds, handling specialist and oversized equipment appropriately to maintain condition.
- Prioritised tasks based on flight schedules, focusing on punctuality and service excellence.
- Unloaded aircraft cargo, baggage and freight for prompt onward transportation and processing.
- Placed baggage onto conveyor belts to move items quickly between internal destinations.
- Loaded and unloaded aircraft cargo, ensuring timely turnaround for all flights.
- Operated various types of equipment such as conveyor belts, push-back tractors and tugs in a safe manner.
- Managed baggage sorting operations, directing luggage to correct flights and destinations.
- Positioned and secured passenger bridges and stairs for safe, swift aircraft disembarkation.
- Facilitated swift aircraft turnarounds by efficiently managing time and resources.
- Applied expert knowledge of aircraft loading principles to maximise space utilisation.
Bar Supervisor
Ruislip conservative club
Ruislip , Middlesex
04.2002 - 07.2004
- Trained new staff on bar operations, cocktail preparation, and customer service standards.
- Maintained clean, organised bar in line with hygiene regulations.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Handled cash transactions and operated point-of-sale systems with accuracy and integrity.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Effectively and efficiently dealt with customer complaints, providing solutions and managing resolution.
- Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously.
- Balanced cash registers, reconciled transactions and deposited establishment's earnings.
- Managed bar inventory, conducted stock takes, and placed orders to maintain optimal supplies.
- Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
- Optimised stock levels for expected demand and minimised losses with proper rotation procedures.
- Customised drink orders based on customer preferences, demonstrating versatility and expertise.
- Conducted regular counts of bar stock, promptly ordering low-stocked supplies.
- Maintained brand image by keeping neat personal appearance.
- Greeted and seated guests to establish prompt, high quality service.
- Adhered to strict hygiene and cleanliness standards, maintaining a spotless bar area at all times.
- Maintained cleanliness and sanitation across food service, storage and preparation areas.
- Conducted stock takes, ordered supplies, and liaised with suppliers to maintain optimal inventory levels.
- Resolved customer complaints promptly, maintaining a positive atmosphere and ensuring satisfaction.
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
- Processed cash, credit card and voucher payments to fast track process.
Education
GCSEs - Various
Bishop Ramsey c of e school
Ruislip, HIL Sep 1979 - Sep 1986
Skills
- Customer service over 20 years customer service experience always putting customers 1st and trying to solve any problems they may have all with a smile and courteous at all timesv
- Complaint handling
- Time management
- Cash handling
- Problem solving
- Attention to detail
- Active listening
- Adaptable service
- Problem-solving
- Customer service expert
- Strong customer service orientation
- Outstanding customer service
Interests
Timeline
Ocado Group
01.2018 - Current
Ramp Agent
dnata
08.2004 - 11.2016
Bar Supervisor
Ruislip conservative club
04.2002 - 07.2004
GCSEs - Various
Bishop Ramsey c of e school
Sep 1979 - Sep 1986