Simon Woodford

Key Highlights:

• Strong contributor and permanent member of an Executive Board responsible for the dnata Travel global portfolio of brands and business channels across B2B/B2C leisure and corporate
• Re-structured and attracted new senior talent to lead across a portfolio of business areas with a total team size of 140 (Global Passenger Sales Representation, EmQuest Technology Services, Global Supply & Procurement, Product Technology)
• Spearheaded strategic planning and new strategies to maintain and drive new business growth resulting in PAT in 2023 of $8.5M, +50% YoY
• Embedded strong focus & KPIs around operational cost control to reduce OPEX without compromising longer term revenue growth
• Put in place initiatives to develop a business culture with staff and customers focused on performance, respect, trust, service excellence resulting in high staff engagement scores (75% positive engagement Oct-23 internal culture survey) & customer e-NPS scores of between 78-90% promoter depending on line of business (Oct-23 NPS survey) with +50% YoY improvement

• set up and led a shared service area after the acquisitions of Stella Travel Services UK, Gold Medal Travel Group UK & Tropo Germany to centrally manage and develop air supply, distribution, pricing functions and commercial strategy
• re-tendered and led the vendor selection process with Global Distribution technology companies resulting in +20% increase in profitability without any cost of change
• collaborated as a UK based board to steer the dnata Travel brands in Europe through the CV- pandemic and be integrally involved in the closure of trading brands, re-structuring of business and specifically leading the recovery of finances from airline suppliers and recovery growth strategies