Simon Wilkins
Watford,Hertfordshire
Summary
Dynamic professional with expertise in customer relationship management, team supervision, and sales strategy. Proven track record in enhancing performance metrics through effective product training and negotiation techniques. Adept at conflict resolution, aiming to leverage skills towards driving organisational success and fostering a collaborative work environment.
Overview
20
20
years of professional experience
Work history
New Car Sales Manager
Renault Enfield
Enfield, Middlesex
01.2023 - 07.2025
- Managed a team of 4 Sales Executives and a Business Manager to achieve sales targets.
- Led and motivated team in selling vehicles and finance products for Renault and Dacia.
- Liaised with customers through face-to-face interactions and digital communication.
- Executed marketing strategies for vehicles and services via dealership and online platforms.
- Maintained high customer satisfaction index scores and Google Reputation ratings.
- Addressed customer complaints efficiently to uphold service quality.
Child Minder
Kathryn Wilkins Childminding
Watford, Hertfordshire
06.2021 - 12.2022
- Completed all administration tasks for Ofsted, ensuring compliance with regulatory standards.
- Managed payroll and pension processes to guarantee timely payments.
- Maintained comprehensive records of each child's progress and behaviour.
- Communicated effectively with parents about daily activities and behavioural observations.
General Sales Manager
Robins & Day Chiswick/West London
Chiswick/West London, London
09.2014 - 06.2021
- Managed daily showroom activities, enhancing customer interactions through physical presence.
- Assisted Sales Managers in optimising sales processes for maximum profit and customer satisfaction.
- Coordinated operations between departments to ensure seamless functionality.
- Led team meetings to improve communication and collaboration.
- Resolved customer complaints swiftly, preserving company reputation.
- Conducted regular product training sessions, boosting team product knowledge.
- Implemented proactive communication strategies to elevate customer satisfaction.
General Sales Manager
Mercedes-Benz Retail Group Park Royal/Colindale
Park Royal/Colindale, London
01.2012 - 09.2014
- Managed daily showroom operations, ensuring effective customer interactions and satisfaction.
- Supported Sales Managers in optimising sales processes and maximising profit opportunities.
- Oversaw purchase and display of all used cars to enhance inventory appeal.
- Achieved high Customer Satisfaction scores as mandated by Manufacturer.
- Enhanced customer satisfaction through proactive communication strategies.
- Boosted team morale with regular feedback sessions to promote engagement.
- Maintained exceptional standards of customer service for client retention.
- Resolved customer complaints promptly, safeguarding company reputation.
Sales Manager
Mitsubishi Chertsey
Chertsey, Surrey
06.2011 - 12.2011
- Joined manufacturer-owned site as Sales Manager to stabilise Sales Department.
Streamlined operations to achieve budgetary targets despite management changes since 2007.
Facilitated transition of sales strategies before site closure decision.
General Sales Manager
Palmers Hemel Hempstead
Hemel Hempstead, Hertfordshire
10.2010 - 06.2011
- Resolved customer complaints swiftly to uphold company reputation.
- Implemented innovative marketing campaigns to attract new clients.
- Enhanced customer satisfaction through proactive communication strategies.
- Trained junior staff, boosting skills and knowledge base.
New Car Sales Manager
Jemca Toyota
Hendon, North London
02.2005 - 10.2010
- Monitored dealership's performance using key performance indicators.
- Conducted market research to stay informed about automotive trends.
- Increased efficiency by streamlining the car ordering process.
- Maintained communication with manufacturers for regular stock replenishment.
- Successfully boosted brand reputation through excellent customer service.
- Managed new car sales team, ensuring maximum customer satisfaction.
- Delivered exceptional results by motivating the sales team towards achieving their targets.
- Optimised showroom's layout, maximising vehicle visibility and accessibility.
Education
O Level English Literature & Language, History - History of World War 2
Broadoak Comprehensive School
Weston-super-Mare 09/1976 - 07/1981
Skills
- Customer relationship
- Team supervision
- Sales strategy
- Performance metrics
- Product training
- Negotiation techniques
- Conflict resolution
Affiliations
- History and watching documentaries
Timeline
New Car Sales Manager
Renault Enfield
01.2023 - 07.2025
Child Minder
Kathryn Wilkins Childminding
06.2021 - 12.2022
General Sales Manager
Robins & Day Chiswick/West London
09.2014 - 06.2021
General Sales Manager
Mercedes-Benz Retail Group Park Royal/Colindale
01.2012 - 09.2014
Sales Manager
Mitsubishi Chertsey
06.2011 - 12.2011
General Sales Manager
Palmers Hemel Hempstead
10.2010 - 06.2011
New Car Sales Manager
Jemca Toyota
02.2005 - 10.2010
O Level English Literature & Language, History - History of World War 2
Broadoak Comprehensive School
09/1976 - 07/1981
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